Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4128 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2021 — Rated 10 out of 10 by Bernard Ellis Zerorez DC Metro
What do you like about our products and services?

I have hired Zerorez for there carpet cleaning services. They have done an amazing job! I would recommend them to all my friends and colleagues.

Report a concern   August 18, 2021 — Rated 10 out of 10 by Susan Ronkainen Zerorez DC Metro
What do you like about our products and services?

They communicated with me ahead of time. They arrived in the service window. Guy was polite and got straight to work. Worked a swear up cleaning the carpet. Asked me to inspect his work. Great job! Packed up quickly. I paid and he left! Wow. A company that does what is promised to do. Totally recommend!

Report a concern   August 17, 2021 — Rated 10 out of 10 by W.E. Zerorez DC Metro
What do you like about our products and services?

Great service and great results. Luis Padilla did our service. He was professional, knowledgeable, personable and competent. It was a great over all experience and we'll definitely be using Zerorez again.

Report a concern   August 17, 2021 — Rated 10 out of 10 by R.W. Zerorez DC Metro
What do you like about our products and services?

I saw a big difference in my carpet. The tech was very kind and went about his work.
He pointed out to me though I could see the difference before and after. This procedure doesn't leave a lot of water in the carpet.
Thank you.

Report a concern   August 16, 2021 — Rated 10 out of 10 by Mohammad Usmani Zerorez DC Metro
What do you like about our products and services?

Joshua arrived on time. Worked diligently. He was professional. Did a fantastic job.

Report a concern   August 16, 2021 — Rated 10 out of 10 by J.N. Zerorez DC Metro
What do you like about our products and services?

They came promptly and did an incredible job cleaning our carpet. Very courteous and helpful. Thank you very much!

Report a concern   August 15, 2021 — Rated 10 out of 10 by T.L. Zerorez DC Metro
What do you like about our products and services?

Excellent prompt servicw!
The technicians knew their product.
The carpets are beautiful.

Report a concern   August 15, 2021 — Rated 10 out of 10 by A.P. Zerorez DC Metro
What do you like about our products and services?

Readily available appointments
Technician called to give me ballpark arrival time
Worked efficiently
Polite

Report a concern   August 15, 2021 — Rated 10 out of 10 by A.T. Zerorez DC Metro
What do you like about our products and services?

Everything

Report a concern   August 14, 2021 — Rated 10 out of 10 by K.L. Zerorez DC Metro
What do you like about our products and services?

Professionalism and price!

Report a concern   August 13, 2021 — Rated 9 out of 10 by Guenter Lorenz Zerorez DC Metro
What do you like about our products and services?

Second time we have used your service and are very satisfied with the process and the result.

Guenter J. Lorenz Fairfax, VA.

Report a concern   August 12, 2021 — Rated 1 out of 10 by M.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I had my sectional sofa cleaned - which looked fine. However, there was a gigantic wet area on my carpet near the sofa. I had to take apart the sofa, roll up the rug, run dehumidifiers and fans for about 48 hours to get the area dry. Now my rug does not lay well.

Response from Zerorez DC Metro:

Maria, we are very sorry to hear that you are not satisfied with our service. Please reach out to the office at 703-382-1221 to speak with one of our customer service representatives, we'd be happy to help you.

Report a concern   August 12, 2021 — Rated 7 out of 10 by D.L. Zerorez DC Metro
What could we do to improve?

The technician, Ron, was very good. He was punctual and neat. He was very knowledgeable about the process. What was frustrating was understanding the pricing. I understand what I was quoted over the phone was an estimate; however, when I stated "oversized room," he explained to me that due to the size, it was actually 3 rooms. Of course, this affected the price. I think adding dimensions to your descriptions would be helpful in the future. Thank you.

Response from Zerorez DC Metro:

Deborah, thank you for the feedback! Apologies for the confusion; this will be addressed with our office staff to prevent a repeat occurrence, as our goal is to keep our phone quotes as accurate as possible.

Report a concern   August 7, 2021 — Rated 10 out of 10 by Jimmy Glen Zerorez DC Metro
What do you like about our products and services?

We hired Zerorez to complete a fairly large job in our home prior to it going on the market later in the same day of our scheduled service appointment. Our technician, Ron, was very professional, knowledgeable, and thorough and worked very hard to remove weeks old stains in our upstairs bedrooms and basement area. Ron was very easy to work with and really took his craft seriously. We recommended Ron from Zerorez for other jobs in the area and are confident our friends and family will not be disappointed.

Response from Zerorez DC Metro:

Jimmy, thank you for such detailed feedback! We appreciate the love, and your complements will be passed along to Ron.

We offer a $20 credit for referrals, so please make sure your friends and family mention your name, and your next appointment will be credited!

Report a concern   August 6, 2021 — Rated 9 out of 10 by Rollia Oliver Zerorez DC Metro
What do you like about our products and services?

Zerorez left my floors cleaned with a light fresh scent. However, the tiles had a residue that I easily damp mopped away.

Report a concern   August 6, 2021 — Rated 10 out of 10 by R.A. Zerorez DC Metro
What do you like about our products and services?

The representative was wonderful and clean our carpets was very quick!

Report a concern   August 6, 2021 — Rated 9 out of 10 by D.M. Zerorez DC Metro
What do you like about our products and services?

A bit pricey, but service is excellent from website to telephone check up to onsite service, to follow-up. Professionism at its best.

Report a concern   August 5, 2021 — Rated 9 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Quick work, good communication. Took COVID precautions.

Report a concern   August 5, 2021 — Rated 10 out of 10 by M.G. Zerorez DC Metro
What do you like about our products and services?

I have never had a company work so hard to make the job perfect. Both Will and Luis worked so hard and always professional and kind. Crystal was always very cordial and worked with me to get the job done. I would highly recommend Zerorez to everyone .

Report a concern   August 5, 2021 — Rated 10 out of 10 by Derrick Crumpler Zerorez DC Metro
What do you like about our products and services?

Outstanding work!!!

Report a concern   August 5, 2021 — Rated 10 out of 10 by N.C. Zerorez DC Metro
What do you like about our products and services?

The carpets look great after treatment for numerous pet accidents. At home treatments did not work as well. Im pleased.

Report a concern   August 5, 2021 — Rated 10 out of 10 by M.F. Zerorez DC Metro
What do you like about our products and services?

Will was great as always!

Report a concern   August 4, 2021 — Rated 10 out of 10 by D.R. Zerorez DC Metro
What do you like about our products and services?

Always have a great clean carpet!

Report a concern   August 3, 2021 — Rated 7 out of 10 by T.J. Zerorez DC Metro
What could we do to improve?

I had a water damage situation, in my household. You'll came and extracted the water. However
there was still an odor in the carpet, several days after the clean-up. If you'll could have gotten
rid of the odor, I would have been happy.

Response from Zerorez DC Metro:

We are sorry to hear this, our team is here for you at anytime. We appreciate your feedback and we are all working together to make everyone's experience better. We do offer a variety of treatments, if you would be interested in that on your next appointment.

Report a concern   August 3, 2021 — Rated 10 out of 10 by M.F. Zerorez DC Metro
What do you like about our products and services?

Our technician was Will and he was amazing!

Report a concern   August 1, 2021 — Rated 10 out of 10 by N.J. Zerorez DC Metro
What do you like about our products and services?

The technician, Will Hobbs, was great! Very friendly and efficient.

Report a concern   August 1, 2021 — Rated 10 out of 10 by Rahul Bakshi Zerorez DC Metro
What do you like about our products and services?

The carpets were cleaned and looked awesome.

You are my new go to carpet cleaning company from now on.

Thank you

Report a concern   July 30, 2021 — Rated 10 out of 10 by T.L. Zerorez DC Metro
What do you like about our products and services?

I love the excellent service, and attention.
The carpets are so clean now. I want to hire this company again for our next cleaning!

Report a concern   July 30, 2021 — Rated 10 out of 10 by B.D. Zerorez DC Metro
What do you like about our products and services?

Will, my service tech was friendly and communicated when he would arrive. He was pleasant and informative. After the carpet dried, I called and asked that he would come out again to try to remove some spots that were left still. He came back and did a great job. No more spots!

Report a concern   July 29, 2021 — Rated 10 out of 10 by Carmen Rodriguez Zerorez DC Metro
What do you like about our products and services?

Excellent service beginning with the on-site visit and detailed estimate the day of cleaning. The technitian gave my home a refreshed clean look and feel and he was very professional and careful around the house.


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