- Phone: 703-382-1221
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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They communicated with me ahead of time. They arrived in the service window. Guy was polite and got straight to work. Worked a swear up cleaning the carpet. Asked me to inspect his work. Great job! Packed up quickly. I paid and he left! Wow. A company that does what is promised to do. Totally recommend!
Great service and great results. Luis Padilla did our service. He was professional, knowledgeable, personable and competent. It was a great over all experience and we'll definitely be using Zerorez again.
I saw a big difference in my carpet. The tech was very kind and went about his work.
He pointed out to me though I could see the difference before and after. This procedure doesn't leave a lot of water in the carpet.
Thank you.
Joshua arrived on time. Worked diligently. He was professional. Did a fantastic job.
They came promptly and did an incredible job cleaning our carpet. Very courteous and helpful. Thank you very much!
Excellent prompt servicw!
The technicians knew their product.
The carpets are beautiful.
Readily available appointments
Technician called to give me ballpark arrival time
Worked efficiently
Polite
Everything
Professionalism and price!
Second time we have used your service and are very satisfied with the process and the result.
Guenter J. Lorenz Fairfax, VA.
I had my sectional sofa cleaned - which looked fine. However, there was a gigantic wet area on my carpet near the sofa. I had to take apart the sofa, roll up the rug, run dehumidifiers and fans for about 48 hours to get the area dry. Now my rug does not lay well.
Maria, we are very sorry to hear that you are not satisfied with our service. Please reach out to the office at 703-382-1221 to speak with one of our customer service representatives, we'd be happy to help you.
The technician, Ron, was very good. He was punctual and neat. He was very knowledgeable about the process. What was frustrating was understanding the pricing. I understand what I was quoted over the phone was an estimate; however, when I stated "oversized room," he explained to me that due to the size, it was actually 3 rooms. Of course, this affected the price. I think adding dimensions to your descriptions would be helpful in the future. Thank you.
Deborah, thank you for the feedback! Apologies for the confusion; this will be addressed with our office staff to prevent a repeat occurrence, as our goal is to keep our phone quotes as accurate as possible.
We hired Zerorez to complete a fairly large job in our home prior to it going on the market later in the same day of our scheduled service appointment. Our technician, Ron, was very professional, knowledgeable, and thorough and worked very hard to remove weeks old stains in our upstairs bedrooms and basement area. Ron was very easy to work with and really took his craft seriously. We recommended Ron from Zerorez for other jobs in the area and are confident our friends and family will not be disappointed.
Jimmy, thank you for such detailed feedback! We appreciate the love, and your complements will be passed along to Ron.
We offer a $20 credit for referrals, so please make sure your friends and family mention your name, and your next appointment will be credited!
Zerorez left my floors cleaned with a light fresh scent. However, the tiles had a residue that I easily damp mopped away.
The representative was wonderful and clean our carpets was very quick!
A bit pricey, but service is excellent from website to telephone check up to onsite service, to follow-up. Professionism at its best.
Quick work, good communication. Took COVID precautions.
I have never had a company work so hard to make the job perfect. Both Will and Luis worked so hard and always professional and kind. Crystal was always very cordial and worked with me to get the job done. I would highly recommend Zerorez to everyone .
Outstanding work!!!
The carpets look great after treatment for numerous pet accidents. At home treatments did not work as well. Im pleased.
Will was great as always!
Always have a great clean carpet!
I had a water damage situation, in my household. You'll came and extracted the water. However
there was still an odor in the carpet, several days after the clean-up. If you'll could have gotten
rid of the odor, I would have been happy.
We are sorry to hear this, our team is here for you at anytime. We appreciate your feedback and we are all working together to make everyone's experience better. We do offer a variety of treatments, if you would be interested in that on your next appointment.
Our technician was Will and he was amazing!
The technician, Will Hobbs, was great! Very friendly and efficient.
The carpets were cleaned and looked awesome.
You are my new go to carpet cleaning company from now on.
Thank you
I love the excellent service, and attention.
The carpets are so clean now. I want to hire this company again for our next cleaning!
Will, my service tech was friendly and communicated when he would arrive. He was pleasant and informative. After the carpet dried, I called and asked that he would come out again to try to remove some spots that were left still. He came back and did a great job. No more spots!
Excellent service beginning with the on-site visit and detailed estimate the day of cleaning. The technitian gave my home a refreshed clean look and feel and he was very professional and careful around the house.

I have hired Zerorez for there carpet cleaning services. They have done an amazing job! I would recommend them to all my friends and colleagues.