Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4128 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 29, 2021 — Rated 10 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Always prompt, courteous, and professional!
I’ve used them for years!

Report a concern   July 29, 2021 — Rated 10 out of 10 by M.U. Zerorez DC Metro
What do you like about our products and services?

Your service tech was very helpful and provided excellent service

Report a concern   July 26, 2021 — Rated 10 out of 10 by L.O. Zerorez DC Metro
What do you like about our products and services?

Fantastic customer service from start to finish! Very efficient technician who did a wonderful job cleaning and deodorizing our carpets. I love that the cleaning materials and solutions are all safe for people and pets and the house smells so fresh! Would highly recommend and definitely will be a repeat customer in the future.

Report a concern   July 26, 2021 — Rated 10 out of 10 by M.A. Zerorez DC Metro
What do you like about our products and services?

I like that Zerorez doesn’t use harsh chemicals, but the floors look completely different after cleaning. A surprising amount of stains and dirt come out of hardwood and tile grout.

I’ve had Zerorez clean my floors twice, and both times the representatives were courteous and professional. I highly recommend this floor treatment and this company.

Report a concern   July 25, 2021 — Rated 10 out of 10 by S.Z. Zerorez DC Metro
What do you like about our products and services?

This is the third tine I have used your services - always happy with the result. Your technician was great - I would give him a 15!

Report a concern   July 25, 2021 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Friendly, polite and competent technician

Report a concern   July 25, 2021 — Rated 9 out of 10 by C.B. Zerorez DC Metro
What do you like about our products and services?

Prompt and professional response. We used Zerorez for our kitchen granite countertops that were installed over seven years ago and had not been sealed since. They restored the counters almost to their original condition within a very short time frame and at a very agreeable price.

Report a concern   July 24, 2021 — Rated 0 out of 10 by M.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Price changed when technician got to the house

Report a concern   July 22, 2021 — Rated 8 out of 10 by C.B. Zerorez DC Metro
What could we do to improve?

Get it a little cleaner.

Response from Zerorez DC Metro:

Thank you for your feedback. Our technicians offer a variety of products on site to better service you and your home. Our technicians are highly knowledgeable about all products and equipment. We look forward to serving you again.

Report a concern   July 21, 2021 — Rated 10 out of 10 by Sue Caylor Zerorez DC Metro
What do you like about our products and services?

The clean after however the best part of your company is your employees.
They are great!

Report a concern   July 21, 2021 — Rated 10 out of 10 by D.C. Zerorez DC Metro
What do you like about our products and services?

Louis was very informative, professional and courteous. He offered suggestions on upgrades but was not pushy or annoying. He showed early and worked the entire time.

Report a concern   July 20, 2021 — Rated 4 out of 10 by B.D. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Spots remained and genera lprocess seemed rushed. Expense was high for small spots and incomplete.

Report a concern   July 19, 2021 — Rated 10 out of 10 by S.P. Zerorez DC Metro
What do you like about our products and services?

I have been using Zerorez for almost 3 years. Very good service every time.

Report a concern   July 19, 2021 — Rated 10 out of 10 by Cheri Deluca Zerorez DC Metro
What do you like about our products and services?

Fresh smelling products & prompt service. Overall great customer service from start to finish.

Report a concern   July 19, 2021 — Rated 10 out of 10 by Brandon Coble Zerorez DC Metro
What do you like about our products and services?

Great service, completely satisfied!

Report a concern   July 18, 2021 — Rated 10 out of 10 by A.G. Zerorez DC Metro
What do you like about our products and services?

The service was very thorough and my carpets are clean!

Report a concern   July 18, 2021 — Rated 10 out of 10 by Claudia Nordling Zerorez DC Metro
What do you like about our products and services?

Zerorez is an outstanding company!
We appreciate that our carpeting is cleaned professionally, throughly, and eco-friendly for our family and pets.
Mr. Hobbs is an excellent representative for Zerorez. He is professional, knowledgeable, and friendly. He reviewed the 4 upstair bedrooms, answered all of our questions, and even reminded us that if we had to walk on the carpet before it was completely dry to be mindful as we walked down the wooden staircase.
Zerorez has matched a quality product with outstanding service!

Report a concern   July 16, 2021 — Rated 10 out of 10 by J.G. Zerorez DC Metro
What do you like about our products and services?

Great employees. Very Courteous and careful. Work quickly and with care. Did all my wall rugs and my synthetic rugs as well as my wall-to-wall carpeting. To care with stains. Would definitely recommend and use again. I love that there is no odor and no chemicals are used.

Report a concern   July 16, 2021 — Rated 10 out of 10 by T.P. Zerorez DC Metro
What do you like about our products and services?

Great service - on time, fast and efficient service, good results.

Report a concern   July 15, 2021 — Rated 10 out of 10 by K.P. Zerorez DC Metro
What do you like about our products and services?

Technician was very professional and efficient.

Report a concern   July 15, 2021 — Rated 10 out of 10 by L.S. Zerorez DC Metro
What do you like about our products and services?

professional, good results, responsive

Report a concern   July 15, 2021 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Did a good job and arrived promptly

Report a concern   July 13, 2021 — Rated 5 out of 10 by H.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I was not that impressed with the quality of the cleaning. Then was told that extra stains would cost $50.00 per treatment per stain for a special solution which may or may not work. The customer service was great and the gentleman that cleaned was very nice and professional. Just wasn’t happy with the cleaning itself.

Response from Zerorez DC Metro:

We are sorry to hear that you are unhappy with your experience. We strive to offer a customized treatment for every situation, which is why our treatments are priced individually. We do warranty our work within 30 days of your appointment, and we'd be happy to visit and address any concerns.

Report a concern   July 12, 2021 — Rated 0 out of 10 by J.G. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The carpet still smells. No of the furniture was moved. A stain was not addressed.

Report a concern   July 11, 2021 — Rated 10 out of 10 by E.A. Zerorez DC Metro
What do you like about our products and services?

I like the people that have always come out from zero rez. They are knowledgeable and professional

Report a concern   July 11, 2021 — Rated 10 out of 10 by John Wulff Zerorez DC Metro
What do you like about our products and services?

Excellent scheduler and great personal verbal contact Thr workman was excellent.

Report a concern   July 11, 2021 — Rated 10 out of 10 by M.L. Zerorez DC Metro
What do you like about our products and services?

I like the idea that Zerorez uses low sudsing solutions with non-toxic solutions and little chemicals. Their cleaning system is very effective. “Ron,” who cleaned our carpets, was very courteous and attentive to our needs and did a great job. Our old and dirty carpeting looks great! Very satisfied!

Report a concern   July 9, 2021 — Rated 0 out of 10 by S.F. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I was called and informed that one of my rugs was ruined by Zerorez. Then Zerorez gave me a choice: look into repairing the rug or come to a settlement on the value. I chose the latter and then re-arranged my home accordingly to not need the rug...THEN Zerorez changed their mind and their story...and now won't honor the choice I made that they presented to me.

Not honorable people.

Response from Zerorez DC Metro:

Mr. Forrest, we feel terrible that during transport your rug caught on to a piece of equipment and got slightly torn. Post inspection from a qualified expert, we are able to get it fixed.

We are sorry for the confusion.

Report a concern   July 8, 2021 — Rated 10 out of 10 by Brian Potts Zerorez DC Metro
What do you like about our products and services?

Have utilized this company’s services on several occasions for carpet and tile cleaning. The highly courteous staff, their hard work, and professionalism are readily apparent; they're Tops! Thank you!

Report a concern   July 8, 2021 — Rated 10 out of 10 by B.S. Zerorez DC Metro
What do you like about our products and services?

Our tech, William, was outstanding! We use Zerorez at least once per year. Our home always looks and smells better after the service. Highly recommended.


Privacy Policy