- Phone: 703-382-1221
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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick to schedule an appt
The cleaning process is very efficient.
My tech was fantastic and the service was great. Thanks so much
Excellent job. Got some tough stains out. Can I request Luis to do our cleaning scheduled for Monday?
Name removed
Did a great job. Thank you!
great job as always
Carpet looks great. The guy in the truck was great
The Job that was done was incredible. My carpet was left like new. The technician was professional and courteous
The response time and customer service is A+. The quality of the carpet cleaning is always excellent!
Luis was wonderful
Will
Was great! Loved the lack of residue snd that impact on our dogs
The price was very expensive. I hope we did not get taken on the pet stain removal and the high traffic areas treatment. The price went up about $300 from the orginial quote.
Your on time, your employee is very polite, the product you use is very good. You stand by your product and the job well done.
Pressurized water only. No residue. Concern: our workman seemed to rush through the final portion of the cleaning and may have done a better job if he had taken more time.
Polite technician who arrived on time...
Not as price competitive as competitors
Thank you for your feedback, our mission is to become the most trusted provider in our industry. We hope to service you and your home again soon.
Your technicians are through. Carpets are not saturated after the process is completed. carpets are completely dry within 6 hours
Phenomenal service. Your representative fast, efficient, and a pleasure to talk to.
Easy to schedule, prompt response, excellent job
very pleased with results on an old carpet
The service we received was first rate. The technician was very professional and courteous, and was quick to provide recommendations. Additionally, the office staff was able to fit us in on short notice. Would definitely hire again.
Cleanness and professionalism.
When I was called about payment, I was told that prompt payment had to be made, the same day as the service. I told the caller that there were problems which were not corrected. She indicated the technician called to say there were problems and that he either did not know how to fix the problem, or did not have the correct tools. I was told there would be a Survey coming and that I needed to address the concerns in the survey, and then a supervisor would call back. The service was Tuesday. Today is Thursday. I would have thought that upon prompt payment I would have received a return call from a supervisor -- but I did not. Now I want a prompt return phone call -- Name removed Phone number removed.
Susan, thank you for your outreach. We have been awaiting pictures of the areas you expressed concern about, so that we could address those for you. Once we receive those pictures, we can move forward with our 30-day warranty that is included with all of our services.
Very efficient
Too expensive.
To really get carpet clean from basic use dirtiness standard cleaning advertised is not sufficient. You mist buy the upsale to get your carpets actually clean. It almost feels like a bait and switch.
Our technicians offer a variety of treatments you may buy, it is highly recommended. We evaluate your carpets and decide what would be needed for your specific case, so that we have a completely satisfied customer. We are sorry you are unsatisfied at this time. We hope to serve you again soon.
The smell is still in the bedroom. Since there is still smell, it means there is still residue in the room, so it didn't clean properly.
Thank you for offering feedback. Odors have many causes, and sometimes require more than one treatment. Because of this, we have a 30-day warranty for our workmanship, as our goal is to get the best result possible. Please give our office a call anytime at 703-382-1221, and we can schedule an appointment to address your concerns.
Everything!
A very efficient, well-run company
Everyone we dealt with was very personable, knowledgeable and professional.
Will, our technician, was competent, friendly, efficient and very helpful.
We have used this company several times and have no complaints.
Very nice technician, efficient & a good worker.
Will did a fantastic job and actually was concerned about the care of our wood floors!! Very respectful of our hard wood floors and did a thorough clean up!! Our carpets look wonderful and he explained the drying process and care!!
Will loves his job and it shows, which is hard to find these days!!!
Same day appointment.