- Phone: 703-382-1221
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based on 4153 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Will diffenitely use you all next time. The agent did a fantastic job and was very courteous. 👍
Carpet is cleaner but wish the crew could comb and re-fluff the fibers after cleaning
Very efficient, professional and communicative.0
You doubled the price of the estimate. Got the feeling that I’d been scammed.
There is a small tear in the arm of my very expensive sofa that wasn’t there before this service.
Carpets look good though
We are very sorry that you were not 100% satisfied with our service. Please give us a call at 703-382-1221 at your earliest convenience to discuss any concerns.
You have great employees: professional, knowledgeable, and efficient. My tech did an awesome job. I was a first time customer, but I plan on using your service way into the future. Thank you!
First- the tech showed up and the first thing he had to do was use the bathroom.
Second- the carpet is new (within the last 4 years) but now has veins in it after it dried. It looks horrible.
Third- I believe for the amount of money we paid there should have been a lot more sq covered. I believe there could have been a lot more done with paying over $500.
We are very sorry that you were not 100% satisfied with our service. Please give us a call at 703-382-1221 at your earliest convenience to discuss any concerns.
No chemicals
Your service agent was provided a daunting task of cleaning what we thought was an uncleanable carpet. He suggested a resolution that would reasonably address our concerns. Although it was expensive, it worked well and we were happy with the results.
Professional
Great service!
Was very efficient and informative on what he was doing. The best thing was that he was on time! He was quick but very detailed. Did a great job, would definitely use Zerorez again.
Your team does a great job!
The technician was very professional did a good job. He has a very nice personality. Thank you.
Floor way to wet
We are very sorry that you were not 100% satisfied with our service. Please give us a call at 703-382-1221 at your earliest convenience to discuss any concerns.
Main thing I like about your product is it really does not leave a residue. I have expensive Carpeting and it looks wonderful when you leave. My carpet fibers stand up as close to new as could be expected.
Technician was great, and answered all of my many questions.
I have a couple shag rugs that I take to Zerorez yearly. I’m always happy with the results. It’s like having a new rug in my family room!!
Once tech determined my husband couldn't be upsold, the tech basically sprayed carpet and sucked it up and left. 35 minutes tops for 3 larger rooms. House smelled like wet dirty carpet.
I had to spend the rest of the afternoon myself with my household steam cleaner getting the carpet clean and then getting rid of the smell. My household cleaner got the carpet clean. My hubby wasn't trying to something nice for me but instead i still ended up doing all the work.
We are very sorry that you were not 100% satisfied with our service. Please give us a call at 703-382-1221 at your earliest convenience to discuss any concerns.
You dead extra work on my carpets and made the whole place smell wonderful.
They were very professional and did a great job in cleaning my carpets.
Professional, thorough, and took a dire accident of two dogs home alone into a pleasant place again!!!
Highly professional and polite
Will is great! Hardworking and achieves results. Thanks!
Your tech, Ron H. Your online contracting, Your follow-up and reminders and advisories.
Very thorough and effective.
You already know
We do apologize about this Mr. Norrell, all rooms are scaled and sized once the service is rendered. Our standard room size is 300 sq. ft. anything additional is qualified as an oversized room. Please give us a call at 703-382-1221, so that we may furthermore discuss any issues. Thank you.
The technician was polite and professional.
great owners, employees are very courteous and the product works!
Still waiting for a supervisor to call me after a concern I expressed about my service.
Hello Ms. Baker, we do appreciate your feedback and are happy that you enjoyed our service. We do apologize about the technician's arrival time. When booking your appointment, we do our best to arrive within your allocated window, this time accounts for both travel time and potential delays caused by the previous appointment. We do our best to adhere to a strict schedule, and sometimes production is delayed. Again, we do sincerely apologize about this conflict and hope that we have done what is within our power to make it right. If you have any further questions or concerns, do give us a call at 703-382-1221. Thank you and we look forward to serving you in the future.
The service man was very nice and did a fantastic job on my carpets.