- Phone: 703-382-1221
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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was nice and did a good job, but overall I felt like the price was way too high given the result of the floors. I was expecting the grout/tile and the stone floors to be cleaner honestly, for $500+ dollars.
We are sorry that you are anything less than 100% pleased with our service. We back our work with a 30 day guarantee and would love to send a technician back to go over any areas of concern for you. Please contact us at 703-382-1221 at your earliest convenience.
More effort on stains. Some stains did not come up and may have it more was done to them.
We are sorry that you were anything less than 100% pleased with our service. We guarantee our work for 30 days and would love to send a technician back to go over any areas of concern that you may have. Please feel free to give us a call at 703-382-1221 to schedule a re-service appointment and talk about any concerns.
Appointments were easy to make and the crew made sure that we were satisfied before they finished the job. They came back when requested to address an additional issue and made sure to explain the care our rug needed going forward.
The cleaning went well. But water was spilled all over my hardwood floors and never cleaned up. And when cleaning carpets and walking to and from the truck outside then back inside shouldn’t you put booties on your shoes?? Other than that, was overall pleased with the service.
We are sorry that you were anything less than 100% pleased with our service. We will address your concerns with the technician and we apologize for any negative experience you have had.
my home carpet has been cleaned by Zerorez for the last 4 years (each year) and the last time i was not happy with the job done an called, there offer to do the home again at no charge i felt they were stepping up to make it right and a Mr Luis Padilla looked at the carpet and was very unhappy with what was done and took 21/2 hours to make it perfect and he did.,.! i will stay with Zerorez and there professional level of work and standing behind the name with supporting the customer~ outstanding
Joe Wilson
Great service
Raheem and Luis especially did a great job in cleaning our carpet and getting our home ready to hit the market. Customer service was top notch.
Very polite and professional technician. Josh did a great job on our carpets. Also the pricing was excellent. Would recommend!!
Melinda is not a good listener at all. She did not listen to comprehend my needs and wasted my time.
We are sorry that you were not pleased with our service. In this particular case, the need for professional restoration after your flooding could not be determined over the phone. When our technician arrived, he inspected the project and his recommendation was to turn the project over to a restoration company versus a regular carpet cleaning to best meet your needs as a customer.
Extremely efficient, hard working technician. Would highly recommend
this company.
They left the carpet in a mess. No changes what so ever.
We are very sorry that you are anything less than 100% pleased with our service. We back our work with a 30 day guarantee and would be happy to send another technician to go over any areas of concern.
Great work, wonderful customer service. Thank you for all you do.
Honestly, our recent service was extremely disappointing. We used Zerorez in Dallas and our carpets were SOOOOOO clean afterwards, so much so that they looked practically new (even though they were 8 years old). I was so excited to see that there was Zerorez in the DMV and booked them. Our carpets at our new place in the DMV area where we live now which are only 6 months old and not heavily soiled were not very clean after our recent service. It took DAYS for our carpets to get dry, they were sopping wet. Maybe it was a new tech but this was not the level of care or service we have come to expect with Zerorez. Now I am looking for someone else to come back and clean up the mess they left. Total bummer!
We are very sorry that you were not 100% satisfied with our service. We back our work with a 30 day guarantee and would be happy to send a technician back to go over any areas of concern. Please give us a call at 703-382-1221 at your earliest convenience to discuss any concerns and schedule a reservice.
Most of the areas do not appear to have been cleaned. The staircase, areas in the basement (not a highly used area), portions of the hallway and one of the master bedroom after a full 24 hours are still saturated!
We are very sorry that you were not 100% satisfied with our service. Dry time depends on factors such as air flow and the type of carpeting. We do hope that the saturation has not caused any deeper concerns. Please give us a call at 703-382-1221 at your earliest convenience to discuss any concerns.
Every Zerorez person I dealt with was very nice and wanted to do a great job, and now the carpets look great.
Fast and easy service. It was super easy to set up the appointment and get the service completed.
friendly and professional service
The tar spots in the carpet did not come out :(
The best and only good part of the experience at a #10 rating were the two hard working brothers who came out and cleaned my whole home thoroughly. They were so competent, timely, safe, attentive and courteous. I appreciate them sorting out the confusion made by the receptionist who booked my appointment and pretended that I only requested 2 areas when she knew from my records that I had 5 rooms and agreed over the phone to do the whole thing for a specific price...well I was forced to pay more. But the silver lining was that those two brothers really compensated for any animosity or ill feelings I had for the corporate office. Thanks Kings! You all really did a great job on my carpet and made my day better after that receptionist pretended....well never mind.
quick, responsive, kind, respectful technicians.
Melinda was friendly and helpful when making the appointment. She also asked the manager for help to price our job in the most affordable way. Will was on time and did an excellent job on our carpets. He also went the extra mile to make sure the water was wiped up from where it got on the hardwoods which was next to the carpet area he cleaned. (Our last tech did not do this)
I appreciated his professionalism.
Always a great job cleaning my carpets! Professional and experienced technicians. Will always goes above and beyond to make sure that all the cleaning is done perfectly.
Efficient Service - Great Communication - Thorough. My carpets are bright and like new again.
The technician was very respectful, knowledgeable, and kind.
Quick response to my query; I got an interim reply after normal business hours which was great!
Luis was extremely knowledgeable and thorough. I appreciated his time, efforts and attention to detail. He is professional, kind and a fantastic resource to the team.
it cleaned the rugs and left them looking good.
We really had some challenges - dirty carpet areas and some tough stains. Will did a great job. The carpet looks amazing! Thank you!
Very professional and our carpets look amazing.