- Phone: 703-382-1221
- Visit Website
based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No noticeable difference in our carpet, chair or couch. We really don’t believe anything was cleaned.
Our representative, Will, was prompt, courteous, thorough and explained everything. The rugs look great and one of them is 50 years old. We are very pleased.
Melinda was great, the technician was great, the service was great; however, I was VERY suprised w/the final price ~ $700. The quote was o/a $300 to ensure the minimum & as you might expect I was taken aback their on site.
Thank you for your feedback, it is always valuable to us. Original estimates over the phone or online are subject to change based on the advice of the technician when he sees the carpet in person due to square footage and levels of soil/staining in the carpet. The technician will always ask for your approval before adding extra services.
On time, job well done, very pleased with the results.
Very professional and very clean floors!
Minimal equipment brought into the home. Quality work, Great service, Friendly and Professional.
The job performed was crap! The tech was nice but was late. It was a frustrating day and your company contributed to my stress of the day .
Chambrea, we are so sorry to hear that you are anything less than 100% satisfied with our service. We are happy to send a technician back to go over any areas of concern, as our work is backed by a 30 day guarantee.
Love the ability to make my reservation via the website. Technician notified me before his arrival and was on time and did a walk-through of the job when he arrived at my home. The technician was thorough and completed the work in an efficient manner.
Will was very professional. He did a great job. The carpet looks great.
Great carpet deal from WMAL, 3 rooms for $149. The results were wonderful.
Oscar did a fantastic job!
Excellent
Courteous, efficient, effective.
My carpet is super clean and the tech was friendly and got the job done quickly.
Great service. Very professional. The carpet looks great and no chemical odor.
Oscar did a great job.
Large variety of options and great communication before/during service.
Please I'd need my rugs as soon as possible.
Easy to schedule service. On-time. Efficient worker. Quality work.
This was our second time using Zerorez. Last year it was great. This year not so much. The house doesn't smell as clean as last year and the carpets are not as fresh. We are not sure if everything goes paid for was properly done, especially for the increase in price. On a positive note, the tile cleaning was done very well.
Edward, thank you for your valuable feedback. We are so sorry to hear that you are anything less than 100% satisfied with our work. Our work is backed by a 30 day guarantee and we would be happy to send someone free of charge to go over any areas of concern you may have.
Raheem did an excellent job on cleaning the rugs and getting the stains out. I am very please with the service he provided.
Fourth year I've used Zerorez. Professional phone call to set up appointment. Confirmation call day before scheduled service date. John called half hour before arrival & did great job! Thorough unrushed, professional job. I appreciate the communication & professional service! Thank you Zerorez team!
Sincerely, Eric H.
Efficient friendly and fast
Great service and carpet looks like new. Courteous and efficient employee.
Zerorez did a good job removing pet stains from my carpet. The total price was more than double the estimate (and they didn't do all of the rooms listed on the estimate). My estimate was for a synthetic fiber rug and it turned out to be a natural fiber rug, so that did account for some of the price increase. Take the online estimate with a grain of salt.
Carpet gets very clean with no soap residue. Technicians are great.
Everything was great!
Immediately after the cleaning I had some concerns. I addressed it via text, was responded to promptly, was called to arrange a second visit, was accommodated with an appointment that worked with my schedule, and received a follow-up contact to make sure my concerns were addressed. Honestly, what more can a consumer ask for from a company!
Will did a great job working with us to get all of the work done. Carpets look great
The technician arrived right on time as scheduled . He was professional and respectful of property. He informed us about the cleaning process and expected dry time . We were quite satisfied with the results