What our clients think of us!

My consultant had problems identifying and cleaning off the stain. Perhaps a wider range of cleaning products in necessary in today's household.

Luis was great!

No residue,excellent results and friendly service.

Mostly a good job. Tech was terrific. However, the smaller angular attachment was not used on the final third of the job and small streaks of dirt still remain.

Probably too small for zerorez to care about. Enjoy the $395 dollars.

The carpeting was very clean when the project finished. No harsh chemicals were used and there was no odor of chemical treatment.

Fast response, efficient cleaning

I had originally asked for 3 rooms to be cleaned and was told that I would get a extra one for free then added an additional room as well. I asked if I could add an area in the basement (450sf) and the stairs and they said yes. The shock was when the total came to just shy of $600.00 when the original estimate was around $320.00. I completely understand that I requested more to be cleaned but was not expecting the price to almost double. That on top of the fact that the techs finished in just over an hour, when my first cleaning was less space and the tech took almost three hours and had much less square footage to clean, does not make me feel that I received the same level of cleaning this time around. I was also not happy that this time was a traditional steam cleaning but was not told until they arrived.

I used to have a carpet cleaning company years ago, so I appreciate the fact that Zerorez process does not leave a residue on the carpet.

Jon came out and did a wonderful job on our carpets. Professional and well mannered. Thank you Jon! We are enjoying our clean carpets! We will use Zeroez again!

Technician called prior to arrival, was on time, introduced himself, professional/polite, reviewed the areas to be cleaned prior and if additional treatment was recommended he explained the reasons.

My carpets have never been as clean as they are right now! Also, your technician, Luis Padilla, was extremely professional and friendly. I have already started telling my family and friends about your company.

Pricing exceeds community average.

Will was great, but it's 30+ hours later with the heat on and beautiful weather but the carpets are still damp.

And, the two spots we felt out 1 year old carpet needed 'stains' removed, were unresolved. They looks the same.

I'm not satisfied at all.

Timliness of technician, explanation of process, thoroughness of cleaning, price

All stains and marks on carpeting was removed, no residue or smells left behind. Technician was thorough, polite, wore a mask and shoe coverings, with a pleasant personality.

Technician very through and polite . Pleased with results.

There was mix-up with the technician not finding us at home, when we were both waiting for word from him. No one called one half hour before to warn us.
Sincerely,
Name removed

Pricing went up and didn't do as good / thorough job as previously. Missed edges and could have used brush on corners, edges around small spaces.

After talking with my tenant at the condo, I learned the technician was somewhat rude, and tried to upsell her saying that the carpets wouldn't be clean if she didn't purchase more. This is not acceptable and not at all my experience with ZeroRez from the Stafford office. Apparently in the merger of offices, the new management wants to apply pressure to customers. I will never use ZeroRez again and find a local carpet guy doing cleaning. As ZeroRez customer for several years, insisting in the Lease that the tenants use only ZeroRez upon vacating, I've never had such a terrible experience as my tenant related to me this last time. I'm disgusted with and so was my tenant saying she would never use ZeroRez.

Polite and professional technician, kept me informed of all pertinent details, did a good job on old dirty carpet.

Follow-up crew listened, acknowledged the previous technician's shortcomings and immediately endeavored to rectify my concerns.

These technician's exhibited assiduousness and a commitment to garnering complete customer satisfaction.

I am pleased with the professionalism, precision and results!

Brian W.

Very courteous staff that arrived on time, discussed options, and performed the cleaning fast and easy.

Very thorough and very quick. Amenable to all of our requests and answered all questions we had.

Quality - carpets are very clean.

Use of no soap so it does not leave any residue.

Professional and very courtesy. Great results.

I heard about Zerorez on the radio with advertisements. It wasn't until I saw the van parked in my neighbors driveway, that I gave Zerorez a call. Mr. Will Hobbs showed up to my place on time and was very professional. Will made recommendations about options, like doing the stairs. I had to leave for an appointment and when I returned I was shocked. The cleanliness and freshness was phenomenal! My only regret is that I did not take before and after photos. Mr. Hobbs did an outstanding job and I will recommend him to my friends and neighbors.

Great job!

Zerorez never disappoints! Always fantastic service and works with me to ensure I am selecting the best cleaning options. I had my love seat cleaned after an unfortunate animal accident and it is back to perfect! I will be scheduling my couch and ottomans for cleaning next. I feel safe with their cleaning techniques and know that my family and animals will not be exposed to harsh chemicals. I have used Zerorez for carpet cleaning, wood flooring, and now my upholstery- friendliest technicians and quality work every time!

Thank you!

There are still some black "tar: spots on one piece of carpeting. Workman could not get off. I tried later but could not get them off. Rest of carpeting looks good.

Workman was courteous and pretty efficient.