- Phone: 703-382-1221
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based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are very sorry to hear you were anything less than 100% satisfied with service. Your technician should be wearing shoe covers, and we have brought this issue to management for retraining. We also back our service with a 30 Day Guarantee, and would be more than happy to come back out free of charge and go over any/all areas of concern. Please call us at our office anytime at 703-382-1221. Thank You again for the feedback we appreciate it.
Was a little skeptical a few years back when I first tried them that a process like theirs - without the soaking carpets that take days to completely dry, and heavy chemicals with their fumes/smells - could actually work. That's all I had experienced in the past with carpet cleaners.
But, wow, was I impressed. They have cleaned the carpet three times in the past three years and I love it. No smells, no soaked carpets and REALLY cleaned.
I am particularly impressed with the owner and his approach to his business and the way he treats customers. He chose to take a risk and become a business owner, worked very hard and now has a VERY thriving business. By the way, make SURE you buy the spray bottle of "Zero Water". IT WORKS! I've used it on our very light colored sofa when every thing from salad dressing to ketchup got spilled - spray area until wet, clean white cotton cloth, wiping in toward main part of spill then little more spray of whole area wiping out toward edges to "cut" water line and GONE. Don't usually go on this way but I love when people and products do what they say they will. ZEROREZ does indeed does exactly that!
Great service
The personnel were professional. The results were quick. The tech was thorough with the process.
The promise of no chemical usage and than Ron took the time to explain what to expect and not expect.
Everything went great. The technician was very knowledgable, comfortable, and friendly. Carpets look wonderful. Thank you.
Prompt, professional, and detailed oriented.
Our cleaner was Luis. He did a great job and was very knowledgeable about the product.
Making the appointment couldn't have been easier. The technician arrived early and did a great job. He clearly explained what was going to happen and made sure I didn't have any questions. The carpet and couches look great once he was done.
Great customer service and amazing cleaning
Their employees are professional and hard working.
He didnt quit until the red wine stain that had set in was gone.
Friendly service and great job cleaning up the dirty carpet in a timely manner.
Great work! The carpets look awesome!
Quality of work. Knowledge of technicians
Great customer service. The representatives were very helpful and made sure that I was satisfied with the service! I would definitely recommend Zerorez and will seek their services again.
Hello,
Will was wonderful. He is professional, through, and gave good advice. Make sure to thank him for me. There was a spot that came back immediately, I'll probably ask him to go over it again when I call regarding our grout.
First name removed
They came on time and did an excellent job cleaning the carpet. I was very satisfied with the work.
Always professional and well done!
The guy was here all of maybe 10 minutes and the carpet still smells like dog urine. I cannot believe that I was charged $209 for one room when there was a 3-room special for $125. My carpet is still not clean and once it dried, you can tell that it wasn't a good job.
We are very sorry to hear you were anything less than 100% satisfied with service. Someone from our office will be reaching out to you shortly to discuss sending someone out to you for a reservice to correct the issues.
Prompt service, no lingering perfume odor or filminess on the carpet.
Prompt and efficient
GREAT JOB
carpet cleaning was done quick and was cleaning was done well
The carpet cleaning was first rate.
Service was quick and efficient ,and it made a noticeable difference.
The stains were removed but the carpet was too wet. By afternoon the next day the carpet was still wet even tho I turned the cooling temp way down. Need to use the high extraction tool on the final pass. Leave the carpet semi dry. It wasn't.
We are very sorry to hear you were anything less than 100% satisfied with service. We appreciate your feedback and will be using it to improve all around. We do back our work with a 30 Day Guarantee, and would be more than happy to send a technician back out to you free of charge to go over any areas of concern.
Good service
Easy to schedule and a great clean.
Excellent results!
I had heard about Zerorez on the radio and how different the process was from others available. I am very impressed with the results, how well the carpets were cleaned and the lack of residue. Will Hobbs was a very professional and courteous, he treated the job and the home like it was his own. I will continue to use Zerorez moving forward.
The guy was nice and time. He had his mask on the only thing is he didn’t have was shoe covers for his shoes and went up and down the stairs after cleaning with his shoes . I was disappointed because i thought my carpet would look like it’s been clean especially in the min to low traffic area and there wasn’t a difference. When I watch him do an area it was similar to vacuuming. He went over once and kept it moving. I assumed the person will go over twice then move to another area.