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based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy scheduling, and fast, polite and professional service. And my carpets look great!
Your technician oversprayed onto my oak dresser and now it is marked and stripped the veneer that was on it. Also the tech chipped the bottom of that same dresser. Very sloppy and will never use your company again.
We are very sorry to hear about your experience. We have forwarded your information along to management to address appropriately.
Very thorough and the outcome was wonderful!
Poor service. Did not execute three step process. Vacuuming was not done properly. Stairs were still dirty after vacuuming. I was able to remove lot of hair with my leg.
Thank You for your review, we appreciate and value all feedback. We are sorry to hear you experience left you anything less than 100% satisfied. We have brought your issues to managements attention to ensure this won't happen again.
Great crisp citrus finish. Beautiful clean carpets. Thank you Oscar and the ZEROREZ team.
Service was excellent
I "thought" I was calling about an advertised $99 special?
Always really good customer service and every time they clean our carpets, they come out so good, I am convinced to keep the rugs a little longer!
Everything is super clean and organized when you bring it in and leave. Carpets are left smelling fresh and brand new. Everyone that I interacted with from scheduling to Oscar was kind and informative.
Prompt, professional, efficient, effective and friendly.
Luis did an excellent job on both my carpet and tile floor. I am very pleased with the results and would not hesitate to recommend this company to others. .
everything was on time and went well. Very pleasant.
Josh was the man, he provided an excellent service. I highly recommend Zerorez to anyone in need of carpet cleaning services, their deals are unbeatable. Thank you Josh for the service! My carpet looks great and smells wonderful.
I think the technician did a good job, but I feel like I was upsold. The price I was initially quoted was $240. I ended up paying $537 and to be honest I don’t think the extra charge made that much of a difference with my carpet. I guess I should have asked more about what the normal cleaning entailed—according to the website, it appears to be thorough so I’m not sure what the difference is with the additional charge.
My service tech was very respectful and did a awesome job on my carpets. After each room he asked if I was satisfied which was something I wasn't expecting.
Great employee!!
Zerorez always delivers more than promised!
Good techs. Easy scheduling. Quality service.
I was very happy with the rug cleaning, but somewhat disappointed in the tile cleaning. Previous companies that have done this for me cleaned them by hand using a scrub brush. Thus, some of the grout, especially in the corners, back of toilet bowl, etc. didn't really get clean as I was expecting. The serviceman was excellent---very polite, courteous and prompt. Thank you for the chance to offer the evaluation.
Thank You for your feedback. We are sorry to hear you were anything less than 100% satisfied with the tile cleaning portion of your appointment. Please call us at our office at your earliest convenience to go over if we need to send someone back out to you free of charge for a reservice. Thank You.
Polite, helpful, good product, fair price.
Great service! Great job!
Good customer service
My rug is clean, and actually looks new! I am amazed! Technician was so courteous, knowledgeable an did a great job.
I'm very pleased with how clean my carpet was. The technician was very professional and did a great job.
Hard working staff
no chemicals
Superior clean, reasonable cost and extremely professional.
Luis Padilla is amazing. We love his friendliness. His great attitude. He is such a such a professional. Because of him we will continue to use your service. You are very lucky to have him in your company. Yes we have recommended you to several friends.
I think I was sold a bill Of goods as to my purchase for both carpet protection and furniture protection. Ruined two otherwise good encounters
Everything was perfect
Professional and efficient