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based on 4153 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John and Ron explained everything before hand so I knew what to expect. They were very professional.
My wife has had nasal irritation and allergic reactions to many carpet cleaning products from other companies. Once we used ZEROREZ some years ago we have never gone back to any other companies and have had at least ten cleanings over the years, dealing with pet and other sanitary problems, and the result has always been quite dramatic (in a very good sense).
The technicians seem to be in a hurry and missed several spots. After they sprayed the Teflon on the area rug the perimeter outside the rug was full of this liquid but they did not clean it up. I had to ask them to do that and again they did it in a great hurry so I had to go back and finish it up. I was also disappointed that this company does not move any large furniture and since I have never had rugs professionally cleaned before I thought this was standard and then learned that is not at all the case. Before they arrived I had negotiated that they at least remove the couch which they did but that was it. And I was left with the problem of putting it all back together again. I paid a lot of money for this job. The rugs did turn out nicely except for the missed spots.
We are very sorry to hear you were anything less than 100% satisfied with service. We would love the opportunity to come back out to you free of charge to go over any areas of concern again and correct any issues. Please call us at our office anytime to set up a reservice, we look forward to hearing from you.
I have a stain/spot that is still present after the carpet cleaning
We are very sorry about the stain/spot not coming out completely during your initial visit. We appreciate you giving us the opportunity to come back out to you tomorrow to go over the stain again and try to get out.
They did an amazing job! Did not expect my carpets to come so clean!
Ron and Jon are excellent workmen, speedy, thorough, and very knowledgeable about the differences between Zerorez service model and others. What a pleasure to deal with them.
Excellent technicians (Will and Josh), fast and careful work -- great results!
Very professional 👍
Thanks again for excellent service 😊
Not mention of an up charge for pretreatment, which is a standard at other cleaners used previously. Total bill was twice what was quoted. Most likely won’t use again.
It was a pleasure speaking over the phone with you earlier today. We apologize it was not better explained to you by our technician that the standard pretreatment that comes free with each cleaning would not have been affective for carpets. When you opted for the upgraded high soil filtration pretreatment the technician should have better explained that it is different that the standard pretreatment. We appreciate the time you took to give us your feedback, and are using it to improve and make sure these misunderstandings don't happen again. Thank You.
Our tech, Joshua was very thorough and professional. Our carpets now look great!
I like the communication from customer service that I received. I like that the technician was prompt. Answers were provided on the spot and if he did not know the answer, he contacted someone who could provide the answer.
Very professional and explained everything very well.
I was quoted $340, but told it would be $840 when the cleaners got here. Technician didn't wear a mask most of the time. Most carpets came out well, but a couple didn't.
We want to apologize the technician was not wearing his mask for the entire service. This is not our policy and management has addressed, and corrected this for all future service. We appreciate you bringing this to our attention. Originally you were quoted for wall to wall carpet. When we got there it turned out to by natural and synthetic fiber area rugs, which we have a different price structure for, and apologize for this miscommunication, and are working to improve this. We thank you again for your feedback and appreciate the time you put to let us know about your experience.
We have used Zerorez twice. Both times the techs were knowledgeable and friendly and very pleased with how clean the furniture and carpets were.
Easy to make contact via phone or email.
Quick response.
Easy & prompt scheduling.
Excellent customer service on phone & in person.
Reasonable pricing & great money saving offers.
Carpet looks great.
An all-around great company.
We were very pleased with the service and work done. Workers arrived on time. Were courteous and respectful wearing masks. Work was done in time estimated. They cleaned up any water that was on the floor. Told us when the furniture would be dry again. Their estimate was spot on and our furniture looks wonderful. Thanks ZeroRez.
On time and friendly but there were a lot of small spots left on the carpet that I had to reclean myself
We are very sorry to hear you were anything less than 100% satisfied with your appointment. We look forward to you giving us another opportunity to come back out this Friday and go over all your areas of concern again.
I already responded to this survey
The staff arrived on time and they were able to clean my entire carpet quickly and efficiently.
No toxic chemicals. Freshened up my carpets without making them stiff.
Very nice and professional service man.
This company is really on the ball. They showed up on time, were courteous and totally prepared not only to take care of our cleaning needs but well prepared to be COVID safe and friendly. Our Dojo mat looks like new.
Thank you Zero Rez,
Steve
Aikido Shobukan Dojo
Washington, DC
Showed up on time did good job
This was the second time we used Zerorez and just like our first cleaning, Will did a fantastic job. Very thorough and clear about what needs to be done! I highly recommend!
Making the appointment was easy. The person I spoke with assisted me with questions and helped us stay within our budget. The tech was on time and courteous.
Thanks for coming back out when our stain reappeared!
Fast and effective.
Joshua did a great job and very patiently explain and provide estimate request.
Everyone I dealt with was courteous, friendly, and knowledgeable. Thanks for the great service.
Ron and John did a great job. They were very professional and answered all our questions. They informed us of the stained areas and what they had to do to clean them. Our stairs look great. Keep up the good work.