- Phone: 703-382-1221
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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to get an appointment. Very organized workers. Cheerful. Really like that they covered their shoes. Plan to use them again.
Friendly, prompt and quick to complete the job.
Fast but great service. Very professional people. I called one day for carpet cleaning and they scheduled me the next morning. My carpets look like new .
Great service and great product!
Speed, timeliness, precision, and professional and friendly staff
I was not happy with my initial service. But they were very responsive. They made it right. We will highly recommend 👌.
The way that carpet protector is applied after cleaning. Should be with some type of commercial spray nozzle instead of a squirt bottle
Mr. Will Hobbs was extremely professional..
Great job. I just haven’t tried anyone else so no way to compare.
our Zerorez guy was very good. very kind and worked hard. our carpets look new. Respectfully, Name removed Kerby
Service was very good. Explained what services were being done and the technician was very polite
Great service, excellent cleaning product.
I was very pleased with the job done by Zerorez. From the initial phone contact to the completed cleaning, the employees were polite, courteous and efficient. Ron, the cleaning technician was very helpful in answering my questions. Carpets look nice and feel clean. This is the second time I have used this company and I will not hesitate to use them again. E. Barnhill
Make sure the high traffic areas, e.g., entrances and in front of furniture are spot cleaned and shampooed more than one time to give them a "professional looking clean" job.
The Cost of cleaning a spot by spraying the surface and shampooing one time seems a little high if the stain is not able to come out. I know though that there are many reasons stains won't come out though. Mine was because of the type and age of the stain and I understand it, but I wanted to give you a try to get it out. I was hopeful. Thanks for trying.
Ease of scheduling an appointment and technician arrived on time as scheduled. Also, technician was very knowledgeable and skillful with the task.
This was the first time we used Zerorez. I thought your service person was gracious, listened to our concerns and did a great job on our carpets. Our carpets have so far looked really good and so hope this lasts. Other companies make them look clean but then stains resurface later. Will let you know in an update how things look in a few months.
I was able to get an appointment before the weekend on 1 day's notice. Technicians are always so friendly, informative and play with my dogs before starting the work.
Very quick to respond and did a great job cleaning my carpets.
Zerorez was so quick to schedule. They were very professional. They did not leave my carpets smelling strong or crunchy.
When Joshua arrived, I showed him a chair in one room and a table in another that I said I’d like to move once areas in those rooms were clean to allow better access to the locations where that furniture sat. However, he didn’t provide that opportunity and just sort of worked around them as best he could.
Prompt. Professional. Courteous. Skilled. Deliver what is advertised. Thank you!
There was damage to my kitchen and the work was not done well enough - not enough attention to detail. I have had a visit from a manager but the issue is as yet unresolved.
Great cleaner. Very polite, thorough and carpet looks great. The chair was more problematic which he explained yet when it dried, it was still a big improvement. Will definitely use again.
Well done and Joshua called ahead about when he would arrive and the price was great, Since my husband and I are both Veterans, I was an Army Captain Nurse
Great value. Great service. Raheem was super friendly and professional. The carpets look amazing with no odors.
Will was friendly and effective. He went back over a couple areas to ensure they were clean.
On time and done quickly and efficiently.
Will was very polite and did a great job.
The gentleman that cleaned the grout and resealed our shower was very professional.