based on 1900 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guys who opened my pool were very courteous and polite. Worked quickly and efficiently. Very professional.
They got us right in and performed prompt and professional service very happy with the outcome, would highly recommend them thank you service department (Mike)
I’ve had the best experiences with the Service Dept …
I’ve had 2 issues that were quickly resolved by their mechanics and completed in very short time …
Specifically, Rusty, has been an amazing liaison for me. His professional approach was heartwarming after dealing with a number of other mechanics at other dealers
Derek is always solving my problems,With a good end result
Your RV Tech Chris is fabulous as he had to trouble shoot my sat dish and other rv problems.
You better raise his weekly salary. I am coming back from the Lake George area to have a few small problems corrected also.
First name removed C traveling in the Northeast this summer with my Allegro Bus.
The people ( Amanda, Larry, Amy and Ed ) are really great to interact with. They were very attentive to my needs regarding a long list of repairs due to a tire blowout and number of other repairs. They were very persistent in getting some hard to source parts ( my model year 2009 is no-longer in production. Overall the work they preformed to get my unit back on the road. I would go back for future work by them.
First name removed
Once your billing dept. got it straight I,m satisfied
Very sufficient and always on time. Take time with your pool to correct what is wrong.
So far so good we love our RV it’s brand new still so any small issues were addressed
The shop is very professional ultra clean
Most important they answer the phone you get to speak to humans
Minor warranty issue got me right in and I picked up the next day,on A week before A big holiday..
Very professional and competent.
Friendly service
Unbeatable service!
Very friendly and helpful staff
It is a very busy season, the individuals I received service from were extremely knowledgeable and super courteous especially Bret!!
Rusty is very accommodating and friendly. Haven't been able to take my camper out in quite awhile and I appreciate the care you have of my camper
Excellent service!
Adam was our salesman and provided us with a phenomenal experience. He was patient and thorough through each camper he showed us and delivered on everything he said he would! Along with Adam, Kay in parts was a huge help when she stayed late to help us gather up all the parts we needed to get us on the road. Overall great experience and highly recommend! If your in the market these are the people to see!.
I have nothing at this time.
Very knowledgeable and effective team.
I have bought all my 5th wheels and had them serviced at Alpin Haus. Have become friends with Dave because of the way he has conducted himself for 50 years. Very professional and the entire crew knows its job.
Very prompt and professional when addressing issues related to pool.
Alpin Haus staff always take care of us. They are all polite and professional
Why schedule an appointment if the work isn’t done or started until several days later? Makes no sense.
Quickly and efficiently diagnosed and repair my problem
Excellent service!!!!
Thorough and knowledgeable. Helpful staff that explains everything in detail
Trust in the services to be done right.
They did a great job.
Friendly Sales staff. I didn't feel any pressure to buy and appreciated that financing came up after I made a decision.
I will start by saying that my advisor Natasha was fantastic thru this whole process. Thats what the 10 I gave is for. I wish the question was worded differently because shes the only reason i would recommend anyone go to alpin haus. She has been an absolute pleasure to work with. She was not the person who started my process, she wasnt working there when I dropped it off, but she picked up the ball once she did.
That being said, the actual service that was done, timing, unresolved issues and still no answers has been and continues to be extremely frustrating. I brought my less than a year old camper in for what I assumed were simple, warranty covered issues last September. Crickets for about 3 or 4 weeks til i showed up to see what was going on. That's when Natasha took over. I got the camper back mid April with issues still not resolved and spent around $400 on diagnostics and over $200 for them to winterize it since the camper was in their possession thru the harsh winter months. I had not heard anything for 3-4 weeks after I dropped it off so I stopped in to see what was going on. By then the freezing temps were coming, and when I adked about how we handle that, they said it would cost $180 to winterize it (A $15 very simple procedure i have done for years) or i could bring it home, winterize it and bring it back. They very easily could have taken care of this if they cared about their customers, or at least offered a discount. When I picked up the camper in April, some issues were still not resolved, (even though I was told they were) parts needed to be order and now I am going to do those repairs myself since i cant bring the camper back any time soon. There was also a new dent in my front skirt that they would not take responsibility for, even though I know it was not there when i dropped it off. I still have an unresolved issue that I was charged a ridiculous amount in diagnostics because they couldn't duplicate the issue, however, I was able to duplicate in the first 5 minutes of using the camper after I got it back. Still no solution to that and its almost July now. I am just completely fed up.
Again, Natasha has been very helpful in working to try to help me out, and i would recommend anyone go see her. Her communication with me has been top notch, keeping me in the loop with any updates. But at the end of the day, I am at a complete loss, and would not recommend Alpin Haus to anyone. They should just do the right thing for the customer, but they don't.
Brian is the man. Super attentive, great communication, fast turn around.