Customer Testimonials
Service is excellent. The attention to detail I received from Theresa Pingitore was so good! She is great to work with and answered all my questions in a very timely manner.
Quick service and fast responses
Eric was great, from 1st phone call to ordering right part to coming to us to install. Everything was done right and professional
Thank you.
Great and friendly customer service. Good follow up on issues by service personnel. Easy to deal with.
Theresa was very helpful in trying to resolve an issue with my camper. She went above and beyond to try and find a solution. Theresa made getting my camper in for service and having it stay at Alpin Haus for a month a very simple process. She is definitely an asset to the company
I recently purchased a used trailer from the Amsterdam dealer that had a bad axle Michael Pritchard did everything possible to resolve this problem and it was greatly appreciated
Super friendly and easy to work with.
Everyone at Alpin Haus has been super helpful and accommodating.
Higher quality than others
My husband and I recently purchased a pontoon boat. We had also purchased a snowmobile a few years ago. The sales associates were knowledgeable and a pleasure to work with.
Superior sales and service in both product and staff.
Quick, efficient, friendly service !!
Saratoga branch has always been good for doing business with.
The man that repaired my BMPRO did an excellent job. He provided feedback and kept me informed during the whole process. His diagnosis was accurate and he installed the new BMPRO in a timely manner. Also thankful that this service was covered by my extend warranty.
Their service department is the best we’ve experienced over the last 30 years that we have been camping.
Great service and I like that someone answers the phone
My grand design has been a disaster but every one I’ve dealt with there to solve the problems has been great from sales to service everyone has been amazing
Rich head of service and Nick the service tech took care of the issue that I had with my camper ordered the parts and will complete once they are in . Thank you .
Despite have the wrong appointment time and showing up 2 hrs late, my husband was taken right in and the camper was inspected fully. We only wish the tech had perfor.ed the NYS inspection that is normally done because getting the camper somewhere else to have a NYS inspection can get complicated
Customer sales and service The woman at the front desk is the best ! Very friendly! and efficient. She always finds us what department we need and where to get what we need . Amsterdam Alpin Haus stored our airstream even though they don't sell them there ! Great place !
I always appreciate that. They’re very helpful.
Michael in the service department was fantastic at getting everything I needed done and kept me informed along the way.
Great communication and customer service!
Good communication, staff is incredible, Your service dept is well organized.
They explain every detail of the work that was done. He showed me how to hook up for flat towing, and procaustions when towing.
We like the Grand Design campers from Alpin Haus. We had purchased our first camper from them and when ready to change to a newer one we went directly to them. It was nice to see their new dealership very large and plenty of service space to take care of any upgrades wanted for our new purchase. Everyone there was all very friendly and remembered us from previous Grand Design Imagine trailer we bought. The salesman George was a pleasure to have showing us around, knowing the rv units we saw and easily discussing the details of purchase. We were pleased with the trade in value of our original rv also.
The sales and finance department is very knowledgeable, great environment to come in with questions and go out with the RV that is specific to your needs.
I’ve heard a lot about the quality and service associated with the Grand Design models and I truly hope that what I’ve is accurate with the unit we’ve purchased.
all is always good
I'm a beginner. Even though I've asked some dumb questions and needed a good bit of hand-holding, none of the staff at Alpin Haus ever lost patience or failed to provide total service.