based on 765 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Theresa Pingatore is the best service representative they have always willing to go the extra mile to make customers feel respected not just a number on a camper!!!
Very freindly staff. Repair done quickly and well. I want to single out Taylor and Bobby for all their help.
We have had to frequent the maintenance department more than we care to, however the repairs done have been accomplished by professionals. From our service advisor Dave B., To mechanics Eric and Bill A. to the always helpful receptionist and the people that work in the store everyone without exception has been professional and helpful!!! It is refreshing to know that customers are truly appreciated.
We absolutely LOVED our experience at Alpin Haus RV. We came in not knowing for sure what we wanted but Steve listened to all our wants and needs and started showing us travel trailers we could afford not what was high dollar fancy. The entire crew from initial walk in the door to our final sit down with the business manager on pick up day was smooth, calm and made this whole experience fantastic.
We have been in our trailer for a week now and have ZERO regrets. Emailing parts and service and Steve makes those last minute "oh crap" concerns so less stressful because the Alpin Haus team has our back.
Highly recommend Alpin Haus RV!
Provide a battery box at no charge as other dealers do. Also most dealers provide a battery with the box.
Very Happy with our 2027 Grand Design Imagine 22MLE. It was a great experience working with our salesman Dave and the rest of the team at Alpin Haus. We will no doubt be returning in the future. I highly recommend giving Alpine a look if you're in the market for an RV.
Service department is very good and knowledgeable.
Huge thanks to Morgan and Theresa for getting our Grand Design back on the road! We had a dangerous suspension failure due to loose U-bolts, which ended up damaging all four brakes, drums, and leaf springs. Morgan did a fantastic job navigating the warranty process to get everything fully approved by Grand Design, and Theresa kept us in the loop every step of the way. Excellent communication and service during a high-stress repair.
Great staff/employees, service is prompt
Alpin Haus had the model with the options we wanted in a travel camper on site. We had researched a number of dealers and chose them because of the location, but were very pleased with the team there and that is why we purchased the camper during our first visit.
We highly recommend them.
Get a new financial person
Sales in service are willing to help
Good service prompt
I greatly appreciate the efforts you made to obtain and transmit the repair part to me. I took a little time but. all is well now. Thank you.
Service department is excellent. Kept me informed and pleasantly surprised me with a good diagnosis of my boat’s problems.
We have been satisfied with the service
All good to go had my camper there got fixed very happy. I appreciate it. Thanks, Dave.
We have looked for a travel trailer for a long time and always went back to Jayco. The model was just perfect for us. Salesperson was knowledgeable and not pushy. Overall great experience.
Sale went well, and we're very happy with our camper. However, once we needed Service, the response to my calls was sluggish, i.e. it took several calls/messages until I got a call back... just needed to hear status if our work was done. This has been a persistent problem for us. Even when they are busy, it takes 2 minutes to call me back and leave a message, or even text.
Products are sufficient,services are well appreciated
We enjoyed our visit and purchase,
Jim is professional and very competent. Your office personnel are very helpful.
Very friendly atmosphere
No pressure sales crew
Service always returns phone calls!
Great service
The cost for the warranty forvever keeps going up and up.
Sales person took his time was very thorough and worked with us to get us in the camper we wanted. The sales team made our experience, very smooth and easy.
Quick turnaround
Very good thank you
Great service department