Customer Testimonials
We found out shortly after we purchased out new Reflection fifth wheel that a tail light was cracked. Contacted Michael in service at Alpin Haus and he got right on it. It was covered under Grand Designs warranty.
When the part came in he called and we set up an appointment. Problem was the day of the appointment we got stuck in traffic for 45 minutes and that made us late to the appointment. Not to worry Michael got us in and fixed in no time. Great job guys THANKS.
I’ve dealt with Chris and Kyle at the oak ridge service location and they are excellent and very knowledgeable with any questions I have about my camper. All in all other services performed by other people went smoothly and they are friendly and helpful. I would recommend Alpin Haus with your RV purchase intentions.
Excellent service, just please call back!!!!!
Dave was attentive and got the job done :-)
Makes life easier for needed service or parts. Flexable service schedule
sALES AND SERVICE WERE TOPNOTCH. ESPECALLY GEOFF SMITH.
If it was up to me, I would let people know that the products and services are top line for alpenhouse.\n If it was up to me, I would make sure that everyone that has campers would go to alpenhouse and get the products they need, there Little store has many things that other places. Don't they have kind people? They have people that will help you with anything that you need. Other places just want the money and not
Alpn house are your friends, your colleagues?\n There are people to be there to take care of things even though you're not there if you need help with. Fixing your RV if you're at a campground. They're, therefore you, they help you out. They give you the kindness that you deserve. Other places aren't as lucky. You know where to go. I find it a home away from home. You can too the end.
Jonathan is an asset to your company. Professional and honest. Just the person to head up your parts/service department.
Alpin Haus has always been a great place to go when you have issues with your camper trailer. The service people are very friendly and helpful.
Friendly, knowledgeable and eager to please staff who make you feel confident about their products.
Helpful !
They have always been reliable and I appreciate them. I would recommend them to anybody who is looking to purchase, repair and/or maintain their boats.
Prompt and courteous service
Good communication between customer and service department
We liked the price of the RV we purchased and the employees that we dealt with. Jason our sales person was very helpful and knowledgeable. It was a pleasure doing business with Keith.
Rusty, in the service department, is wonderful!
This is truly a top notch dealership, with comprehensive, friendly service! I did not feel pressured and every detail was taken care of. They even made me a cheeseburger for lunch while I went through my RV onboarding process!
Super helpful!
The service department took care of the items needing repair and worked to cover items through our service contract
Russ, my advisor, was very helpful. He took an interest in my camping history, and suggested season ending services that Alpin Haus offers.
I always enjoy my time at Alpin Haus!
Always had great service and everything handled very professionally.
There is no high pressure sales here. The Customer Service here is excellent! The first time we visited , it was at the end of the day and in the pouring rain. Asa went above and beyond and spent time with us looking at 5 units after closing. We took 2 years and visited many dealerships. We researched alot of options and had a pretty good idea of what we were looking for. Alpin Haus was very good at listening to us and helping us move forward with our preferences. In addition they were extremely helpful with securing financing for our RV with very good rates. George and Keith were very accommodating with getting all of our questions answered and made the closing very easy!
Sales and Service people are great to work with
High quality product, very friendly personnel, environment and service and low-pressure sale.
We were very thankful for the call and apology from Rich Hatala after we were extremely disappointed about some of warranty work and the length of time it took to get results. We have delt with Alpin Haus for over 50 years and this was the first time we felt no one was listening to us. Because of his call we will continue to work with them when we need a new RV (not right away- this one isnt broke in yet!). We are still disappointed the manufactures no longer provide a owners manual for new motor homes- and realize that puts a lot of questions and problem solving back to the dealership.
Richard and Betty Filkins
Westerlo NY 12193
The product was exactly what I was looking. Adam king the sales person made a smooth process making it possible. The financial manager Matthew Mincher process the loan applications step by step, follow up with question that came up. Excellent service all around.
Very personal and helpful
Your customer service representatives are absolutely first class and that makes all the difference in the world.
The staff is friendly and very knowledgeable.
Very smooth transaction