based on 1564 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A good crew! Thanks!
We had a great experience at Alpin Haus in Orange County, NY.
From our salesman Josh who spent a great deal of time showing us lots of options to consider to Dan who explained every aspect of how our camper works and then scheduled an upgrade that would make using our camper even better. Finally, Keith in financing who explained all the paperwork and couldn’t have been more pleasant. I wouldn’t hesitate to recommend this team to anyone in the market for a camper or RV.
Variety to watercraft to choose from, friendly service, willingness to help with any questions that we may have, quick service
Can fix when you want them to Dave is a great asset to your company he is easy to understand things
Nice service nice salesmen fast
Salesperson was great to deal with. Service man was great also, he explained entire boat functions clearly for both my wife and I to understand. Will definitely recommend Alpin Haus to family and friends. Thanks for a pleasant experience!!
First, I was having 5th wheel hitch installed and received a call that the installation was done. I took it home only to find that at least two of the bolts that secure the hitch to the frame weren’t tightened at all, they came undone and were laying on my driveway.
Second, they damaged the front of my truck and claim it was there when I dropped it off.
Lastly, it’s impossible to get in contact with the service department to set up a meeting in regards to them finishing the hitch install properly and to talk about the vehicle damage.
This is the worst experience I’ve ever had with Alpin Haus and honesty I won’t recommend them them to a stranger, let alone family and friends. Twenty plus years my family has used them as our RV dealer. Hopefully someone reads this, because I am probably going to talk to a lawyer about these incidents.
Everyone was great from my first urgent phone call when we were faced with a tough situation right before a holiday weekend, all the way until we drove out of the lot! Thank you everyone!
Teresa is always friendly and helpful. Services has been excellent.
John Hicks is an absolute pleasure to deal with when he drops off and picks up my boat each year. I’m a new boat owner and John is very patient with me. Kim in the Service Department is also outstanding. I had an issue and she immediately jumped on it for me. Very happy with my experience with your company
Very professional. Always on time. Great guy to deal with.
The offering from 2016 of the forever warranty on my camper and the things they hane fixed or replaced under that warranty.
Bought a 2025 Thor Class B and so far good. Had a couple minor issues that Alpin Haus took care of right away. Im currently on my first trip and I have had absolutely NO problems. Give the issues many have had with dealers and brands of RVs, I am very happy with Alpin Haus and my new RV.
Steve is the best
Top of the line products and knowledgeable staff
All went smoothly. No complaints and much appreciation!
Chris provided outstanding service. He was professional, knowledgeable, and took the time to explain everything clearly. He arrived on time, worked efficiently, and made sure the job was done right. It’s clear he takes pride in his work and genuinely cares about his customers. Great experience from start to finish on every service call. I highly recommend Chris and Alpin Haus and appreciate the excellent service.
Service department. Scott is always super helpful attentive and communicative.
I've been going to Alpin Haus for service on our 2017 Hymer Aktive since we purchased the vehicle from them. They provide quality service and have continually upgraded their knowledge of it so that I feel confident in bringing it there either for repairs or routine maintenance.
Variety of campers and outdoor equipment. Staff goes above and beyond. Nothing hidden
Very attentive and all questions are answered.
Didn’t do the things that you said you were going to do and paid for. Picked up the unit and had dangerously low tire air pressure one tire had 30 pounds of pressure ina tire that is supposed to had 65. Spare tire has a huge tire plug sticking out of it and flat. Roof vent leaked inside the camper. Sent a video of the roof leaking and didn’t even get a call. The door to the camper had tape on it, they were supposed to fix and repair the door. All they did was take the tape off. The top of the door fell apart when we used it. Found four screws that were screwed through the camper sticking outside the camper under the awning. Paid $500.00 for an inspection and repair so all these things shouldn’t have had happened. So I would not never purchase another camper from you guys.
Easy to work with, courteous, and knowledgeable.
We brought our first camper from you last September and so far your team has gone above and beyond.
The people who come to open my pool or close it for that matter, are always very friendly, and respectful! I trust their service!
We have always had wonderful service. Friendly knowledgeable employees have gone above and beyond to address our problems.
The people
We had a leak from the roof in our camper. Tech person was there thought he might have fixed it. Next rainfall we went up the next day to see if it was fixed and there was water all over the floor again. Contacted service they were going to talk about it the next day with the tech person and they were going to give me a call back that was Thursday did not hear anything back. I called Friday morning waited 5 hours did not get a call back left a voicemail had to leave my phone number and still no call. It is now Saturday night and I'm still waiting for that call.
The entire team at Alpin Haus was welcoming and made me feel like I was part of the family there. Salespeople did not pressure. Technicians did not rush me during the walk through and getting through the paperwork was a breeze with all documents in order. All my questions were answered, and I left with a good feeling that I was prepared for the water with my new vessel.
Professional, friendly and courteous staff