based on 2559 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was happy the service department got me right in when AC went on the fritz. The advisor was pleasant and accessible.
However, I specifically questioned whether the breaker trip might be due to a bad capacitor. The technician sort of made a face.
When I got the diagnostic report, it didn't indicate the capacitor(s) were examined or tested. Apparently, all that was done was to verify that the unit started, blew cold and that compressor drew 23 amps steady until breaker blew. The report explained that after start, the draw should drop.
The report said either the compressor failed or a part broke off inside the sealed part of the unit - both requiring new AC unit. When i asked about the capacitor, the advisor told me "there are no interchangeable parts on your unit."
I determined that I have a Dometic Penquin II. Dometic confirmed the model. Dometic laughed when I asked if a) there was a capacitor and b) it was true that it could not be replaced. Dometic gave me the part numbers for the common parts that fail that COULD be the source of the problem.
My issue is this. My suggestion about the capacitor was dismissed. There's no evidence the capacitor was detected. Dometic confirmed that while it could be a compressor or fail in the sealed part of the unit, a steady compressor draw of 23 amp could also be caused by a bad capacitor.
I am going to get the capacitor tested. I recognize I may need a new unit, but before I spend $3,500 on top of the $300 already paid, I'm going to make sure the problem isn't from a $56 part that could be replaced.
P.S. Based on my research, I think I can get the same replacement unit quoted for about $1,000 less, including install.
I don't wish to come up as accusatory, but it is no secret that some service personnel at dealers work on commission, in part. I hope that is not the case. But I don't think my suggestion about a bad capacitor should have been dismissed so easily. If I had known the the tech was merely going to start the unit and do an amp-draw test, I would have gone somewhere else. I realize it was a VERY hot day (97 degrees) and testing the capacitor would have required going up on the roof.
An absolute breeze of a time. The staff (sales,parts and management) we dealt with there were professional, helpful and trustworthy. Everyone made us feel comfortable with our decision. 100% recommend Alpin House Amsterdam location!!
You had exactly what I was looking for in stock. Salesman(Lyndsay) was very knowledgeable and took time with us to show us the boat.
Personable associates helps a lot
The service department was very friendly and a great help at making an appointment to service my jet ski.
Friendly staff and fast service on my trailer.
You guys are expensive and this what it is
Very pleasant experience. The entire team was helpful throughout the process and gave me the impression that I was the most important person they had to deal with at that moment. Great job Alpin Haus!
FWIW, another national camping dealership (CW) spoke very badly of Alpin Haus when I was looking at another unit prior to visiting Alpin Haus. I was shocked at how wrong this CW salesperson was after my first visit to your Orange County location.
They set appointment and understood we had a trip coming up. After having the camper for four days I called and they said they didn’t have the valve in stock. I told them that I would just. One pick it up since unlikely they would meet deadline. They then said their distributor didn’t have it in stock. The new service manager said they would overnight one that would work. FYI I got charged for the overnight cost when if they would have started when they got the RV it wouldn’t have needed to have been overnighted or better yet had these items in stock. Then they cut the underbelly when they said they wouldn’t when changing tank gate valve. The tape came off on trip. The new service manager Eddy made it right but had to make another trip for the service.
Communication with the office, Lauren in particular, was difficult. Lauren has a "tone" on the phone. The initial quote was for the wrong-sized pool, and she said it was due to incorrect information in your system about our pool size. We have been doing business with Alpin Haus for years and have not previously had issues.
We did not receive any pre-arrival texts as was indicated in her email. The techs left the job with the lines leaking, the unit not labeled as a propane conversion, and the old unit on the grass. Lauren's response was "see you on Monday" after we had just spent $4,000+ and waited an additional day for the install.
We incurred two visit fees from our propane provider because the Alpin Haus crew did not show up as initially promised.
The heater was installed and is working; however, the experience could have been smoother and more client-focused.
Josh and the team were incredibly helpful throughout the process. From our initial discussion over the phone, through our first visit, and finishing with the pickup up our Sea Doo this spring it was as easy a process as we could have hoped for. Thank you!
Brian is the man. Super attentive, great communication, fast turn around.
The guys who opened my pool were very courteous and polite. Worked quickly and efficiently. Very professional.
They got us right in and performed prompt and professional service very happy with the outcome, would highly recommend them thank you service department (Mike)
I’ve had the best experiences with the Service Dept …
I’ve had 2 issues that were quickly resolved by their mechanics and completed in very short time …
Specifically, Rusty, has been an amazing liaison for me. His professional approach was heartwarming after dealing with a number of other mechanics at other dealers
Derek is always solving my problems,With a good end result
Your RV Tech Chris is fabulous as he had to trouble shoot my sat dish and other rv problems.
You better raise his weekly salary. I am coming back from the Lake George area to have a few small problems corrected also.
First name removed C traveling in the Northeast this summer with my Allegro Bus.
The people ( Amanda, Larry, Amy and Ed ) are really great to interact with. They were very attentive to my needs regarding a long list of repairs due to a tire blowout and number of other repairs. They were very persistent in getting some hard to source parts ( my model year 2009 is no-longer in production. Overall the work they preformed to get my unit back on the road. I would go back for future work by them.
First name removed
Once your billing dept. got it straight I,m satisfied
Very sufficient and always on time. Take time with your pool to correct what is wrong.
So far so good we love our RV it’s brand new still so any small issues were addressed
The shop is very professional ultra clean
Most important they answer the phone you get to speak to humans
Minor warranty issue got me right in and I picked up the next day,on A week before A big holiday..
Very professional and competent.
Friendly service
Unbeatable service!
Very friendly and helpful staff
It is a very busy season, the individuals I received service from were extremely knowledgeable and super courteous especially Bret!!
Rusty is very accommodating and friendly. Haven't been able to take my camper out in quite awhile and I appreciate the care you have of my camper
Excellent service!
Adam was our salesman and provided us with a phenomenal experience. He was patient and thorough through each camper he showed us and delivered on everything he said he would! Along with Adam, Kay in parts was a huge help when she stayed late to help us gather up all the parts we needed to get us on the road. Overall great experience and highly recommend! If your in the market these are the people to see!.
Good repair service taking maximum opportunity of extended warranty