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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was very professional and nice. Carpets look great! With little kids and pets I love the non chemical aspect. Will definitely use again.
Friendly, seems to know what they are doing. My carpets always look great after they have been cleaned!
Great job, took care of our pet problem, friendly tech
Zach Griffith always does an excellent job. He seems very knowledgeable of his product/job.
He also is always courteous.
Andy was very knowlegeable and explained how everything works in a way that I could easily understand. I didn't even realize how dirty the carpet in our new house was until he got done cleaning it! I will 100% recommend Zerorez to anyone needing carpet cleaning service, and will be scheduling again when we need it!
The worst results ever. I wasn’t satisfied the first time so you sent another person out that SKIPPED THE ROOM THAT NEEDED RECLEANED. When I scheduled the appointment, I told customer service that I could not do it until 4. I received a call at 12:40 that the technician was on his way. So disappointed in my experience. Would never recommend. And my carpets ARE STILL NOT RIGHT!
good people good product
The rep that came out to our house was great (can't remember his name at the moment). He was very knowledgeable and was also very helpful when it came to our options for the carpet. I will continue to recommend and use zerorez in the future.
Carpet looks great. There are a couple stains that I think maybe needed some extra stain remover and didn't realize til it dried.
Very efficient, and chemical free products used
Less chemicals used for treatment and leaves less chemicals in carpet/air.
Nice and quick
Our carpet still smells like cat urine and when we had technician come back second time to fix issue he just sprayed treatment but did not clean carpets again as we discussed over phone with manager.
You do a thorough and best job where my dogs go potty. Love how quick it dries.
Softer carpets then in the past after cleaning!
Prompt service. Was on time and finished in a timely manner
The man who came to clean the carpet was 1.5 hours late. Our appointment was scheduled between 2-4pm, and it was after 5pm when he finally showed up. We were really counting on someone coming between the time slot given. Also, when he got the big fan out, he laid it face down on the carpet instead of placing it upright, which I would think would help dry the large living room area quicker. The carpet was really wet when he left.
If we use this company again, I would really hope someone comes when they say they will. Also, I would like to see more fans, set up properly to facilitate dry time.
Amazing and great service!!
Everything matt was great! Very professional and nice.
I like the product because it doesn’t leave a residue on the carpet and it dries quickly.
Great cleaning without the chemicals.
Service technician did a great job, was very thorough, and professional. We would like to schedule with him in the future.
rep was very thorough and friendly
Great work. Carpet is clean. Very satisfied.
Clean
Great service! Everyone was very friendly and professional.
Technician was very polite and worked hard. Carpets look great.
Friendly and knowledgeable service!
Quality of work and responsiveness to questions and concerns