What our clients think of us!

They are clean products, safe for my dog.

Friendly technician
No crunch when dry
Sale prices

Great service. Very satisfied.

Andy was very kind and knowledgeable. Thanks!

Technician was very professional. He listened to my concerns and preformed his job as expected.

I was not happy with the results. The stains seem to come back within a few days

The communication coming from the company was very limited after we did not hear from them in the 10-14 day window they gave us. When we called to find out where the carpet was that was being cleaned at the facility, we were given few details and told we would get a call in the next two days. We did not get a call and ended up calling again to find out what was going on. Finally, we got a detailed explanation of what was going on. Had the details been given to us up front, we would have appreciated the extra effort to get our carpet clean. The lack of communication was very frustrating and not a good way to begin a relationship with a client. Even if the rugs are great when we get them back, I am not sure that we will ever use your service again because of the poor communication. Also, because of that, it is not likely we would recommend this company to anyone.

The courtesy, the sale prices, the freshness of my carpet after a cleaning, the effectiveness of the system in removing dirt

Thank you for a great job Thomas Bunnell.

I like that everything is chemical free and pet friendly. I love how nice the carpet looks and smells afterwards.

First off our tech Eric was amazing. He was not only courteous and professional but was a hard worker and super informative. I love the fact that everything you use is chemical free and safe for my grandson and my mother.

Quick, professional, and great looking carpet after.

Can't think of anything. The technician was great. He did the best he could with the carpet. It looked and smelled better when he finished.

I like upfront pricing, good service, and professional, respectful and knowledgeable technician (Nathan). He did an excellent job, and explained what other techniques the company has to make the carpets look even better. I just didn’t want to spend too much, since I’m replacing carpets this year. I definitely will call Zerorez for other services, when needed, and will definitely recommend the company to family and friends.

Matt did an awesome job! He was very thorough and explained every thing that he was going to do and suggested things that you offered that would work for me and my carpet! I've had work done several times here and other homes from Zerorez and this was the best by far! He used the fans and all and carpets dried quicker than usual and came clean!! I Will refer him to friends and family if I can! Thanks again,
First name removed

Zach, the technician, was prompt and provided very good service to clean our carpets and upholstery. We have postponed having this cleaning done due to problems experienced with other companies. The rug and upholstery dried quickly and stain removal was excellent with Zerorez products and procedures.

Carpets look great and our technician was awesome! This is our first time using Zerores and we definitely will be back!

Great customer service and awesome results!! We could actually watch all the dirt as it was pulled from the carpets. They look like new again and the drying time was very quick.

It is possible to over communicate when the conversation is not authentic. My experience was that when I called to schedule the appointment (the third time I have used ZeroRez in less than one year) ther customer service representative was not listening. She asked twice “why did you choose us” even though I said I was a returning customer. Then I got a call asking me to schedule my next appointment since it had been sometime since my last appointment 3 days after scheduling an appointment (that “some time was a month ago?) I shared I recently made an appointment for what I needed - and then the call turned into a “confirmation” call. Then received muliple calls, text and email confirming the appointment even after that.

I share as I have been in customer service for a long time and something about the system is not working properly. Quality systems lead to good customer care and people - good people - lead to a genuine experience. My technician (Andy) was kind, thorough and communicative and well spoken. If he’d was prepared in knowing I was a return customer- and that I have had the same pet treatment done each time - it would have saved him from “selling” me on the various products. People should talk to people not from scripts. Hope this is helpful. I love the product, appreciate the process - just want a more personal experience.

The tech was very helpful and knowledgeable at the company and the products. He really explained every step of the way and answered all of our question

no residue

Thomas B was a gentleman and did an excellent job of cleaning my carpets.

They did great job. Carpet looks nice. Pet stains are gone. The house smells better. Very pleased.

Matt was very thorough with his explanation of how system worked in carpet. He was very pleasant and carpets look great .

Technician was very courteous and efficient. He was mindful of our belongings and was thorough in his work. We like the product due to it's lack of toxicity and residues, as we have pets. This was our second time we used Zerorez, but it will NOT be our last! I recommend Zerorez to friends and relatives.

We received excellent customer service from start to finish. Our technician, Andy, was quick, thorough, and provided several helpful suggestions regarding the services offered. This was our first time using Zerorez and it most certainly won’t be our last. A fabulous experience for a fair price. We will be recommending Zerorez to all. Thank you for the freshly cleaned and beautiful looking carpet and tile!

You showed up on time and Zach introduced himself and went to work. Everything went as scheduled.

I liked the fact that they do not use chemicals. The carpet was not stiff.

The technician was very polite and through. Carpet looks great.

Very timely, professional and great job