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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good results!
The service technician took his time on some trouble areas and was able to get the stains out. Other carpet cleaners were not able to remove the stains.
The technician was cordial and thoughtful - this is no reflection on him. The disappointment is in the product itself. We had pet issues that we wanted addressed in our carpet and when it dried (the next morning!) we could smell pet odor considerably worse than prior to the treatment. The technician had stated that we could pay the 'upcharge' for the 2x2 area of extra cleaning if we wished after I already upgraded to the $50 extra clean/protection for the entire room. I had expected better results than what we received. After spending almost $200 on Zerorez services, my situation has not improved.
Also, when I called to book the appointment I had stated that I wanted our bathroom laminate cleaned as one of the rooms to service. When the tech arrived he stated that he didn't do that type of flooring and that I'd need to schedule with a different technician. So that room did not get cleaned as I'd hoped.
I was very pleased with the cleaning. The technician explained whole process clearly and completed job efficiently. Did walk thru before and after, found spots that needed extra attention and told me what best recommended treatment to do. I also appreciated that the home office called to let me know my appt was going to be at end of time window because technician running behind. I will definitely use Zerorez again.
Very polite and professional service. And he's the first home service person I've had lately who didn't come in smelling like cigarettes! I give them an A+
First, the Service Technician was very professional. Took the time to explain the process and made sure I had no questions.
His work was great and I am very happy with the outcome. Will definitely have Zero Rez back out again!
Zero residue. Friendly, Professional staff. Diligent effort.
Great job on the carpets - one small issue backing out left a large rut in my neighbors grass.
I already am telling my neighbors about how pleased I am with Zerorez. Scott Hutte was friendly, fast, and professionally trained. I would definitely ask for him again. The carpet was completely dry by bedtime.
Thanks for a great job . bravo☺
Thomas arrived during the scheduled time of service. He presented and conducted himself in a very professional manner. Thomas explained, in detail, the services I had scheduled to receive and proceeded to complete an excellent job! I do not have any reservations recommending Zeroez to my friends and family. Thank you Thomas!
Quick and complete at a reasonable price.
Apparently you're special water cleans very well did a great job
The service technician (Zach) was outstanding in the performance of cleaning the carpets. He explained clearly what and how Zerorez works.
The carpets look great and the associate did a good job getting out all of the stains. He explained what he was doing, and was very professional and friendly.
The Technition was very helpful, I was not crazy about the smell that was left as I have asthma and there was a spot that did not come out from the dining room to the kitchen.
I was very impressed with the determination the service tech displayed when trying to get rid of spots that had been ignored far too long. Excellent work!
The technician was able to remove some very bad stains from our carpet! Additionally, Zach was very friendly, professional, and explained everything very thoroughly. Hemade sure that we were completely happy with the service he provided.
carpets look great
He we very polite and explained everything very well. Did not push anything on me to buy.
The technicians seemed very thorough and efficient. Once I was able to look at each of the rooms and areas of concern, several small spots remained after all was dry. However the overall cleaning was good. Not sure if followup is possible for spots left behind?
We appreciated the timeliness even on a snowy morning. Both gentlemen were well spoken & courteous. The work was completed and looked great!
Thanks much!
The service techs are always very nice and professional. Carpet smells great and feels after it’s dry!
Very professional
No soap residue. Drys fast because they use less water.
Great service and my carpet looks great!
Professional staff, courteous and helpful. Fair price no pressure add ons
We expected a visit from the technician to explain ZeroRez to us... but they came to clean the house that day. Hmmmm. Miscommunication?
I love how clean the carpet is and smells so great in the whole house.

How well it all works and the smell, it's wonderful.