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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No Rez
Technician was polite, professional, and efficient (Thomas). Work was well done, Thank You
This is the 2nd time we used Zerorez (1st time was in GA) - we have been very happy with the whole process... very easy scheduling, staff is very helpful and informative, and the appointment times are at the beginning of the time window.
Skip was GREAT - He called ahead and was right on time. He was very polite, extremely informative, answered all my questions I had.
Skip did an Awesome job and I would highly recommend him to others!!
We have had our carpet cleaned by other companies and they don’t come close to doing the job zerorez does we will not use anyone else but you guys thanks for a great job
No detergent or smell!
Zach was awesome. Will isebok and ask for him
Concept of cleaning with water only .
Doesn't take long for carpets to dry.
Your employee was great and very kind and considerate as well I think he should get a raise.Customer service is what my company does,
THE FURNITURE LOOKS WONDERFUL. ANDY DID A GREAT JOB.
My floor looks wonderful and Tevin was so nice and helpful.
Improve office and scheduling staff to be more courteous and accommodating.
Very good job and the men are very kind
The technician was prompt, efficient, and thorough in explaining the process he would use. Our carpets look and feel fresher. The drying time for our lower level carpets took a little longer than the technician suggested they would, but this level is on a cement slab. I expect the colder temps outside may have impacted the dry time as well. We are pleased with the results.
12 year old sofa looks practically brand new and smells fresh
We have used Zerorez several times and have always been happy with the results. The technicians are always very nice and professional and do a great job.
Tevin was great! He was very professional and carefully explained everything to us prior to even getting his equipment out of the truck. He was open to our questions and very good about satisfying our concerns.
Our carpet was much dirtier than we thought and now looks and smells very clean. I have every confidence that it will remain than way for a longer amount of time than if cleaned with soaps. We also added the protector so that should add to the time between cleanings.
Overall, we are extremely happy with Zerorez and will use them again when the need arises.
The technician was very professional and did a great job - he was able to remove wax stains from a candle that had tipped over. I would definitely recommend Zerorez, and will be using your services again.
I still have every stain I had before he came. The pet stains are gone that I showed him but he did not do his due diligence to find spots on his own. Do I have to show EVERY SINGLE STAIN? When I rent a machine from Lowe’s I do a better job than what was done for me. $200 I spent! I moved a piece of furniture for him to clean under and he started packing stuff up before I could move it again for him to clean under where I moved it. I caught him and requested he clean the area as well.. I mean good grief! Use common sense! I would never use you again and will tell anyone who listens to not use you either. Maybe it was the guy who came - he did not represent your company well.
My carpet looked great without having the odor of harsh chemicals. Customer service was top notch.
I wish the stains would have come out more but overall I was happy with the worker and the experience.
Shane did a great job! Carpets look, feel, and SMELL clean!!
Carpet (even 15 year-old carpet) looked and smelled great! after the treatment! Love that there's no chemical fumes or "crunch" from soap residue that we'd often get when using our own carpet cleaner (even after lots of rinsing). This was so much easier, and the results were much better.
All the stains are removed.
The technician was very nice and polite. He did a great job and worked very hard. I liked that it dried much more quickly than traditional carpet cleaning methods. I was pleased with how well stains were removed.
Spots not cleaned
Carpet feels stiff like it has some sort of residue on it also lots of black lint fuzz and hair came out of your equipment
Your tech said he didn’t know what it was
It certainly didnt come from my light beige carpet. He vacuumed it up but I saved some of it as you are scheduled to come back next Mon. And you can see it
All in all very dissatisfied and I would not recommend your company
Would appreciate a refund but was told
You had the right to address the situation
technician went through and explained every step of the process / Skip did a great job and as someone in sales he was professional
Great service.
Shane was very professional and polite. When he was done with our carpet, we felt he'd done a very thorough job and that our carpets were as clean as they could be. He was upfront and honest, unlike the scam artists I've been dealing with at Stanley Steemer the last few cleanings. I had a very negative opinion of carpet cleaning services after Stanley Steemer, but now feel confident in Zeorez's cleaning method.
Technician arrived on time, was very friendly and accommodating. Did a great job cleaning and wasted no time!