Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2018 — Rated 10 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

Technician is always friendly and listens to our specific needs. Quick and attentive.

Report a concern   May 16, 2018 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

First time we had our furniture cleaned and it was amazing how clean things are now

Report a concern   May 16, 2018 — Rated 10 out of 10 by Jeff Lowell Zerorez Indianapolis
What do you like about our products and services?

Great job Andy was clear on what he was going to do and didn’t try to sell men more services.

Report a concern   May 15, 2018 — Rated 10 out of 10 by Sharon Gainar Zerorez Indianapolis
What do you like about our products and services?

Andy was terrific. He showed up on time and was very friendly and informative about the job at hand. Andy always wanted me to look at each room once it was cleaned to be sure I approved of his work. I felt very confident with Andy's experience and professionalism and will ask for him in the future.

Sharon

Report a concern   May 15, 2018 — Rated 10 out of 10 by C.H. Zerorez Indianapolis
What do you like about our products and services?

My technician was friendly, professional, and well informed

Report a concern   May 14, 2018 — Rated 8 out of 10 by M.B. Zerorez Indianapolis
What could we do to improve?

You didn't call me with an appointment time 2 days before my scheduled appt. When you called on the scheduled day and asked if you could come early and I agreed and the technician called to say he would be there in 35 minutes. you then delayed him from coming over an hour without letting me know. this shows that your customers are not important.

Report a concern   May 14, 2018 — Rated 10 out of 10 by C.S. Zerorez Indianapolis
What do you like about our products and services?

The technician was extremely kind and the work on the carpets was exceptional.

Report a concern   May 14, 2018 — Rated 10 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

Our tech was awesome. Our carpet looks great.

Report a concern   May 14, 2018 — Rated 10 out of 10 by E.A. Zerorez Indianapolis
What do you like about our products and services?

The stains came out and the carpet looks fresh and new.

Report a concern   May 14, 2018 — Rated 4 out of 10 by C.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The stains in a few areas have come to the surface. Can you come back and re do those areas?
First name removed Phone number removed

Report a concern   May 13, 2018 — Rated 9 out of 10 by D.L. Zerorez Indianapolis
What do you like about our products and services?

The carpeting was very clean and stains came out. The technician was very friendly & knowledgeable.

Report a concern   May 13, 2018 — Rated 10 out of 10 by Kelly Emmert Zerorez Indianapolis
What do you like about our products and services?

Zack, the technician, was very thorough! He did a wonderful job. I also appreciated the communication I received from the company, both before and after the service. Our carpets and sectional look great!

Report a concern   May 13, 2018 — Rated 10 out of 10 by Joshua Cook Zerorez Indianapolis
What do you like about our products and services?

Very courteous. Arrived promptly and did a great job. Ensured we knew what was happening every step of the way and the carpet looked like new

Report a concern   May 13, 2018 — Rated 10 out of 10 by Alexandra Wilkins Zerorez Indianapolis
What do you like about our products and services?

The guy that came to clean our carpet was very friendly! He explained the entire process and gave us several different options once he looked at our carpet. As some companies do, he did try to up sell us to a more expensive service, when we explained that we weren’t interested he didn’t push it and gave us a pamphlet with the info in case we wanted to look into it in the future. Our carpets look great and we already told several of our friends about zerorez! It’s awesome to be able to have our dogs be able to walk on the carpet and not have to worry about them getting sick from any harsh chemicals! We will definitely be using them again!

Report a concern   May 12, 2018 — Rated 3 out of 10 by A.Z. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I paid for the addiitional pet odor treatment and the room still smells of urine. I would like it retreated.

Thank you.

Report a concern   May 11, 2018 — Rated 10 out of 10 by Ellin Daum Zerorez Indianapolis
What do you like about our products and services?

I had the best technician! He was well organized, worked quickly and quietly and knew his job. Never thought that horribly stained carpet would look clean again, but it did.

Report a concern   May 11, 2018 — Rated 10 out of 10 by P.C. Zerorez Indianapolis
What do you like about our products and services?

Less chemicals

Report a concern   May 11, 2018 — Rated 9 out of 10 by D.J. Zerorez Indianapolis
What do you like about our products and services?

Took two days to dry otherwise very happy it’s results

Report a concern   May 11, 2018 — Rated 10 out of 10 by Stan Cooper Zerorez Indianapolis
What do you like about our products and services?

I was worried about the high traffic areas of the carpet, but your lifting machine and cleaning brought the carpet right back to near new condition. The technician was very prompt, polite, curteous, and professional. Thanks again.

Report a concern   May 11, 2018 — Rated 10 out of 10 by Robert Johnson Zerorez Indianapolis
What do you like about our products and services?

Eric was very professional. Was able to get the carpet very clean and recommended ways to keep it clean. Job well done.

Report a concern   May 11, 2018 — Rated 10 out of 10 by Remo Mezzetta Zerorez Indianapolis
What do you like about our products and services?

Quick carpet service

Report a concern   May 11, 2018 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Great result, great price, great customer service! We will be back for future cleanings

Report a concern   May 11, 2018 — Rated 10 out of 10 by Amy Pratt Zerorez Indianapolis
What do you like about our products and services?

The person who did the job was very nice and explained everything thoroughly. His name is Andy and I will definitely request him!!

Report a concern   May 10, 2018 — Rated 1 out of 10 by T.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The carpet was clean but it was hard and stuff.

Report a concern   May 10, 2018 — Rated 10 out of 10 by R.D. Zerorez Indianapolis
What do you like about our products and services?

My carpets look and feel like new. The young man who cleaned them, Thomas, was very courteous, knowledgeable, and professional.

Report a concern   May 10, 2018 — Rated 10 out of 10 by P.C. Zerorez Indianapolis
What do you like about our products and services?

The carpet cleaning was very well done, no lingering odors of any kind, and it was dry very soon. Price was reasonable and the technician very professional. We will call them again next time we need carpet cleaning

Report a concern   May 10, 2018 — Rated 10 out of 10 by N.W. Zerorez Indianapolis
What do you like about our products and services?

Everything and the guy who did our service

Report a concern   May 10, 2018 — Rated 9 out of 10 by K.L.R. Zerorez Indianapolis
What do you like about our products and services?

The service was comprehensive and addressed our needs.

Report a concern   May 10, 2018 — Rated 10 out of 10 by Thomas M. Viehmann Zerorez Indianapolis
What do you like about our products and services?

Always on time and efficient. Had blood on carpet last time we called, and it took a little extra effort, but success. I've already recommended Zerorez.

Report a concern   May 9, 2018 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

Everyone is always very friendly and accommodating. The cleaners do a thorough job and always explain what they're doing and why they're doing it a certain way. They will test an area to see if cleaning meets your expectations before continuing (e.g. grout on tile floor).


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