Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 5, 2018 — Rated 10 out of 10 by Penny Haynes Zerorez Indianapolis
What do you like about our products and services?

Beautiful when finished carpet tech was exceptional when I ask about a spot he went right over it very polite young man we r very pleased

Report a concern   June 4, 2018 — Rated 10 out of 10 by D.K. Zerorez Indianapolis
What do you like about our products and services?

Service was excellent, customer service excellent, carpets looked great.

Report a concern   June 4, 2018 — Rated 10 out of 10 by P.L. Zerorez Indianapolis
What do you like about our products and services?

Team arrived on time and were very professional, explained the process and made quick work of getting the job done. Carpets look great.

Report a concern   June 3, 2018 — Rated 10 out of 10 by Carla Pierce Zerorez Indianapolis
What do you like about our products and services?

I’ve had zero Rez to my home multiple times and always have great results. With multiple fur babies in my home it’s important to keep carpets fresh and they always deliver. I’ve had technician Eric at my home the majority of the appts and he’s always courteous. That man deserves a promotion with his selling skills and professionalism!

Report a concern   June 3, 2018 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

Awesome job

Report a concern   June 3, 2018 — Rated 8 out of 10 by D.B. Zerorez Indianapolis
What could we do to improve?

Your technician did a wonderful job once he arrived. However, he arrived after 4:30 when we had a 12-2 window, and i never received a call during our window advising that the technician was so far behind schedule. I had to call around 2:30 to check in, and then it took another hour to get a call back with any info. If you have a 2 hour window that you are going to miss by 2.5 hours, a courtesy call is a very reasonable expectation.

Report a concern   June 3, 2018 — Rated 8 out of 10 by R.S. Zerorez Indianapolis
What could we do to improve?

I have recommended your service to several of my clients. I own and operate a house cleaning service. This was my first time of actually using your service at my own home. I guess I had high expectations and results. The "travel path" stain in my guest room was only lightened but not removed. A few of the spill stains in the master bedroom are still there. I did appreciate seeing the dirty water while the carpets were getting cleaned. Our carpets had a lot of deep-down dirt! I hate to complain, because I don't like hearing complaints from my own clients, but for the money spent I would have liked all of the stains removed.

Name removed
R Cleaning Service
Phone number removed

Report a concern   June 3, 2018 — Rated 10 out of 10 by B.A. Zerorez Indianapolis
What do you like about our products and services?

Good job

Report a concern   June 2, 2018 — Rated 10 out of 10 by P.H. Zerorez Indianapolis
What do you like about our products and services?

They did a great job. Everyone I dealt with was very friendly. I will definitely use them again.

Report a concern   June 2, 2018 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Really clean carpets for a reasonable price. My tech, Brandon, was knowledgeable and friendly. He made sure I was involved throughout the whole process and explained every step. I really like the machine that brought up the nap of the carpet and also dislodged the cat hair.

Report a concern   June 2, 2018 — Rated 9 out of 10 by George Johns Zerorez Indianapolis
What do you like about our products and services?

clean carpet and quick action to get done.

Report a concern   June 1, 2018 — Rated 10 out of 10 by E.W. Zerorez Indianapolis
What do you like about our products and services?

Attention to detail and areas of need. Give time to the job and make every attempt to get spots out. Do not rush. Arrive on time, call ahead, courteous and respectful. Brandon was my cleaning specialist.

Report a concern   June 1, 2018 — Rated 10 out of 10 by Sharon Woodrum Zerorez Indianapolis
What do you like about our products and services?

the promptness of arriving on time (actually early), the professionalism of the rep and the beautiful job!

Report a concern   June 1, 2018 — Rated 10 out of 10 by S.K.E. Zerorez Indianapolis
What do you like about our products and services?

Professional and courteous staff and did a great job!

Report a concern   May 31, 2018 — Rated 10 out of 10 by J.G. Zerorez Indianapolis
What do you like about our products and services?

Eric the technician arrived on time, explained what needed to be done and made it happen. Very satisfied with results.

Report a concern   May 31, 2018 — Rated 10 out of 10 by D.F. Zerorez Indianapolis
What do you like about our products and services?

Great service and personnel.

Report a concern   May 31, 2018 — Rated 10 out of 10 by Jerilyn Fisher Zerorez Indianapolis
What do you like about our products and services?

Friendly, efficient and reasonable

Report a concern   May 31, 2018 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

How clean the carpet looks and feels .

Report a concern   May 31, 2018 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

I like that it's a "clean" service and no sticky residue remains.

Report a concern   May 30, 2018 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

Clean friendly professional

Report a concern   May 30, 2018 — Rated 10 out of 10 by Brenda Jones Zerorez Indianapolis
What do you like about our products and services?

Liked the work ethic of your service man. Thomas.
Liked way carpet was raked to make it stand up. Also liked np residue!

Report a concern   May 30, 2018 — Rated 10 out of 10 by Shelli Kindred Zerorez Indianapolis
What do you like about our products and services?

very professional - and did a nice job

Report a concern   May 30, 2018 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Very friendly and knowledgeable staff.

Report a concern   May 29, 2018 — Rated 10 out of 10 by Tim Schrader Zerorez Indianapolis
What do you like about our products and services?

There was absolutely no sticky residue in the carpet once it was cleaned. The carpet cleaning tech was on time, very professional, friendly, explained everything that he was doing during the process, worked very hard to remove every stain in the carpet and seemed to genuinely care about the job he was doing and wanted to make sure I was happy with it. The price was very reasonable for the work that was performed. This was my 2nd time using Zerorez and I would recommend them to anyone.

Report a concern   May 29, 2018 — Rated 10 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

That it is chemical free.

Report a concern   May 28, 2018 — Rated 10 out of 10 by J.G. Zerorez Indianapolis
What do you like about our products and services?

Overall service from the start to finish.

The young lady who made my appointment (I believe her name was Jennifer) for me was friendly and precise with answers to my questions.

Her followup with me was good.

The technician Tevin was very professional and worked diligently to clean my carpet - he is a good representative of the company.

Pricing very competitive and arrived on time.

I will have to have the company return to apply a different application due to puppy accidents.

Very pleased to have found this company.

Report a concern   May 28, 2018 — Rated 10 out of 10 by T.A. Zerorez Indianapolis
What do you like about our products and services?

Brandon was very polite and did the job very thoroughly. I like how soft and fluffy my carpet was after drying.

Report a concern   May 28, 2018 — Rated 8 out of 10 by S.J.C. Zerorez Indianapolis
What could we do to improve?

Carpet really wet took more than day to driy

Report a concern   May 27, 2018 — Rated 10 out of 10 by H.W. Zerorez Indianapolis
What do you like about our products and services?

Everyone was prompt and clear with communication. Shane was our technician and he was superb: explanatory, friendly, carpets looked-felt-smelled so much better!

Report a concern   May 27, 2018 — Rated 10 out of 10 by S.T. Zerorez Indianapolis
What do you like about our products and services?

Our carpet always looks so clean, employees are very professional, we have no complaints at all.


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