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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man that did our carpets did a fantastic job! But carpets felt like we’re walking in a swamp. He got here close to5-5:30... said they would be dry by 11 pm.. I had two fans going all day yesterday.. by 5 pm Last night Saturday they were finely dry!
Brendan Smith was the young man’s name
Matt, the technician was wonderful and did an Excellent job. My carpet is not new by any means but looks so much nicer. The carpet even feels different than when it has been cleaned with whatever other companies use and then call it clean. He even got out a coffee stain that I did not believe anyone could ever remove. All areas of the home with carpet were cleaned to perfection. He took great care in what he was doing. The sofa is cleaned perfectly, as well, which is not what I have experienced from other companies who leave furniture entirely too wet. The sofa was nearly dry when he left. I will not hesitate to use Zerorez again.
Outstanding job cleaning our carpeting and furniture. Thomas, who performed the service, was marvelous. Very hard working, knowledgeable and highly professional. These guys were on time, did great work and invoiced exactly what was quoted.
Very impressive.
Well we are almost 24 hours cleaned. One spot is sticky and there are 2 spots where there is still dirt on the carpet ininbedded.
The first time we had Zerorez (2016?), the gentleman explained the procedures and products used, asked us where there were any spots that needed extra attention and he put protection under furniture legs. The serviceman this time did none of the above. He was a nice young man and we don't want to get him in any trouble, but it would be good to let him know these problems.
On time , zero issues, friendly services.
Brandon was very professional and curtiouos. Very knowledgeable and honest.
They tech was very friendly and explained the process every step of the way. Service was outstanding and carpets were great
Knowledgeable hardworking technician, rug and sofa look great.
Lock the house as instructed when you leave. Was told that you were licensed and bonded and that you did not need me to be there when he left that he could close the doors and lock them. This did not happen
I appreciated you sending Matt to re-clean my carpets. They were not cleaned thoroughly the first time. There was a definite improvement the second time and he used the rotator brushes which wasn't done the first time.
No chemicals
The technician did a great job and told us which stains he could not get out. It do however think your service I a little pricey compared to the vendor I used every 6 months. I just thought I wanted to see how you did. I also think we should have been told of the $14.00 water disposal. This fee was never mentioned when I called in and was given the pricing.
Good explanation of how carpet cleaning. Thorough cleaning.
Very friendly and professional.
Only half of the bedroom carpet was cleaned. When I slid the couch front ways it was not cleaned under it. A 5 inch strip by the door was not cleaned. Someone can come back and finish the job at no cost. I am not paying any more..
Name removed..
You got stains up that had been there for a few years, the carpet wasn't wet, and the smell was gone. Great Job
Excellent inspection of house and consultation. Representative was actually early which was a big plus!
Andy was awesome and did a great job!
Professional. Courteous. Conscientious. And helpful.
I’ve already recommended your services to others!
The gentleman who cleaned was awesome. We had some scheduling issues and he was easy going and very flexible. It was much appreciated.
The associate was very thorough and a hard worker. Our carpet looks great. Would recommend Zerorez highly.
Excellent service!
Thorough service and professional attitude.
Eric was great ! He gave me the best advice from his experience and especially, when I asked him if this were your new condo what would you do ? Honesty and integrity is a rare thing these days. My compliments to Eric for his sincerity and honesty. I would recommend Eric and Zeroxrez to my friends! Thanks Eric !
Everything was wonderful
On time.
The service was fantastic and Shane did an awesome job and was very thorough. My carpets look great!
They made the process quick and painless and gave me a great deal!
There are some stains that it look like he didn't try to get out
Professional staff. Quick drying carpets. Great results.