Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 11, 2018 — Rated 9 out of 10 by M.T. Zerorez Indianapolis
What do you like about our products and services?

Technician was on time, knowledgeable and polite. I had never used a professional cleaning service and was very pleased with the results. No chemical smells.

Report a concern   June 10, 2018 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

The Associate was very courteous and informative!
He wasn’t just In and Out like other companies. .. seems Zerorez wants to retain their reputation with a rate of a 10 !!

Report a concern   June 10, 2018 — Rated 10 out of 10 by Brian Beck Zerorez Indianapolis
What do you like about our products and services?

Great job and excellent service!

Report a concern   June 10, 2018 — Rated 10 out of 10 by T.H. Zerorez Indianapolis
What do you like about our products and services?

The carpet was very soft. clean, and fresh smelling. The staff member who came out was pleasant and efficient

Report a concern   June 9, 2018 — Rated 10 out of 10 by Tom Payne Zerorez Indianapolis
What do you like about our products and services?

Excellent service! Carpet looks great and smells even better than that!!! Love there is no detergent smell. The gentleman who came to clean our carpet was excellent and very nice!

Report a concern   June 9, 2018 — Rated 7 out of 10 by B.K. Zerorez Indianapolis
What could we do to improve?

I was surprised to find a couple stains remain, they weren’t bad to begin with, but are still there

Report a concern   June 8, 2018 — Rated 9 out of 10 by Kristi E Gaynor Zerorez Indianapolis
What do you like about our products and services?

Technicians are always very professional.

Report a concern   June 8, 2018 — Rated 10 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

Clean professional service and got almost all of our set in stains out!

Report a concern   June 8, 2018 — Rated 4 out of 10 by D.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Had to have a do over on my carpet because the carpet was still dirty. Tech wasn't very happy about the re do and had attitude but I can appreciate that someone who is attacking your work as being less than.

Report a concern   June 8, 2018 — Rated 10 out of 10 by Larry Merica Zerorez Indianapolis
What do you like about our products and services?

We were very pleased with the service and outcome of the cleaning of our carpets. Andy and Rob explained every step and showed us pictures after they vacuumed the carpets. We would and have recommended Zerorez to our friends and family. Thank you again Andy and Rob for a job well done!

Report a concern   June 7, 2018 — Rated 10 out of 10 by A.G. Zerorez Indianapolis
What do you like about our products and services?

Zach did a fine job. Our 25 year old carpet looks better than I thought it could. The carpet feels cleaner and looks cleaner than it ever has after Stanley Steamer. There was no furniture or woodwork damage. I’ll definitely be calling for the rest of the House.

Report a concern   June 7, 2018 — Rated 10 out of 10 by C.C. Zerorez Indianapolis
What do you like about our products and services?

Not only do my carpets look, feel and smell clean, but stains I’ve tried to get out just disappear. And the technicians are always so nice and provide excellent customer service!

Report a concern   June 7, 2018 — Rated 10 out of 10 by J.K. Zerorez Indianapolis
What do you like about our products and services?

The customer service was amazing. Fit us in with short notice easing my stress greatly. Workers were pleasant, nice to even my kids.

Report a concern   June 7, 2018 — Rated 10 out of 10 by M.A. Zerorez Indianapolis
What do you like about our products and services?

I loved the cleaning, the way the cleaners explained and communicate with me.

Report a concern   June 7, 2018 — Rated 10 out of 10 by P.J. Zerorez Indianapolis
What do you like about our products and services?

The furniture looked really good after being cleaned. It didn’t take that long to do the cleaning and was able to use the furniture within 2 hours.

Report a concern   June 7, 2018 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

Very friendly cleaning guy.

Report a concern   June 7, 2018 — Rated 9 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

The technician was very prompt and was very nice. He was in and out in the allotted time frame suggested. We had a few spots return after the carpet dried and I called to have Zerorez come back out within the 30 days to touch those spots up and the appointment was set up seamlessly. Thank you for making the process easy

Report a concern   June 7, 2018 — Rated 8 out of 10 by P.R. Zerorez Indianapolis
What could we do to improve?

don't relie solely on GPS

Report a concern   June 7, 2018 — Rated 10 out of 10 by Amber Hageman Zerorez Indianapolis
What do you like about our products and services?

Amber

Report a concern   June 7, 2018 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

It was a great experience!

Report a concern   June 6, 2018 — Rated 10 out of 10 by Betty Franz Zerorez Indianapolis
What do you like about our products and services?

The you young fellows are wonderful. The clean very good I've had them several times here. very professionally I will never have anyone else.

Report a concern   June 6, 2018 — Rated 10 out of 10 by A.G. Zerorez Indianapolis
What do you like about our products and services?

Great job on carpets. Very nice guys. Only issue... their van leaked oil all over my driveway.

Report a concern   June 6, 2018 — Rated 10 out of 10 by Amber Pio Zerorez Indianapolis
What do you like about our products and services?

My carpets look amazing!! I am so surprised how clean they came! The guy was very nice and professional! My favorite thing is he did not try to upsell us! He was very careful of how he treated our home!! My carpets dried fast! I will never use another company!

Report a concern   June 6, 2018 — Rated 10 out of 10 by Charles Williams Zerorez Indianapolis
What do you like about our products and services?

Quality service!

Report a concern   June 6, 2018 — Rated 10 out of 10 by T.R. Zerorez Indianapolis
What do you like about our products and services?

He was efficient and explained everything.

Report a concern   June 6, 2018 — Rated 8 out of 10 by L.K. Zerorez Indianapolis
What could we do to improve?

I am happy that I am compensated for the job but as a long time customer, I'm disappointed that I even had to try and resolved a poor job done. We'll see what happens next time.

Report a concern   June 6, 2018 — Rated 0 out of 10 by R.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My stains both old and new look gone when the carpet was still wet after cleaning but after it dried they mostly all came back. I never had stains not come clean before. Since I am new to this house I don't know if it is the carpet or the cleaning process. But at this time I have decided to replace the carpet as cleaning didn't work.

Report a concern   June 6, 2018 — Rated 10 out of 10 by L.N. Zerorez Indianapolis
What do you like about our products and services?

I am a long time user of Zerorez. Their carpet cleaning is the best and the employees who come to my home are always wonderful to deal with.

Report a concern   June 5, 2018 — Rated 8 out of 10 by J.B. Zerorez Indianapolis
What could we do to improve?

i wish the finished carpet could smell a bit more fresh

Report a concern   June 5, 2018 — Rated 10 out of 10 by Dianna Bennett Zerorez Indianapolis
What do you like about our products and services?

Prompt arrival, good work, and good product! Highly recommend!


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