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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I’m impressed by their expertise and willingness to listen.
• ease of scheduling service
• timely arrival with sufficient prior notice
• non-sticky carpets after cleaning
• relatively short dry time
Didn’t disappoint...very expensive...too many upcharges...didn’t work
Less solution is used and the carpets dry quicker and appear to be cleaner. Technician seemed well trained, was friendly and very professional. He arrived on time and did a great job.
Tech was great but agitator was in the shop so he has to hand rake. Obviously thats not as effective and the poor guy has to work twice as hard. He also had a problem with the sprayer head being clogged which cost borh of us and extra 45 min or so. Please supply you crew with properly working equipment. Also, you advertise using an agitator therefore if one will not be available, call to reschedule so the customer get what they paid for.
My carpets are clean with no residue. The technicians are always very professional and polite. I have used Zerorez for several years and have always been pleased with the results. I have recommended Zerorez to many of my friends.
The guy was great but I was concerned about the water. We are used to everything drying in just a couple hours but this time is took 4 days!!!! 2 days for the main area and 4 days for the basement. Seemed very excessive. Is this normal?
I was not home at the time of the service but the technician called prior to showing up called to explain the situation and options for the cleaning and once arrived home everything loook acceptable. did a nice job
Our service was great, on time and very professional. The grout cleaning was awesome and made a big difference!
I like that my carpets are so much cleaner after done. They, of course, don't look that good for very long, but I have old carpets. I like that most stains come out. (red wine this time...oops!)
Respect for customer and customer's things. Very helpful, nice.
I like the fact that my technician showed up on time. He cleaned the carpet as if it was his own mother house. I am very pleased.
Tech very professional.
You do great job. I like the clean feel of the carpet. I especially like how you treat the pet spots
Awesome customer service and carpets look brand new!
Everything was great cleaning carpet
Quick service, professional and thorough staff from the appointment scheduler to the in home cleaners
Very thorough and did a great job getting up stains.
Andy explained everything before my cleaning started, offered additional services he thought may be of interest, and answered all my questions. My carpets looked great after he was done. Thanks!
cleaning process was easy to understand and it cleaned a 17 year old carpet to look like new
GREAT SERVICE AND PEOPLE
The cleanliness of our carpets and tge fellows who represent you.
They work. We have used zerorez for the last 3 years and have been very pleased.
I love that I can walk on the carpets as soon as you are done. The professionalism is a big part.
Erik Cleaned my carpet this time as well as in Dec 2017. He was on time took his time and did a
repeat of the great job he did in Dec. Thanks Erik.
Love that there's no crunchy feeling left behind by the cleaning! We have super old carpets and they look almost brand new again!
No pressure or up-selling. Knowledgeable technicians who don't arrive smelling like smoke.
No residue left in the carpet so it stays clean longer. Included the spot remover for in between cleanings at no additional cost. Nice incentive and reminder to use you again!
No odor. Carper looked and felt very clean.
Your tech was very professional

Arrived on time and did a great job