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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how clean the carpet looked and smelled.
The technician was very thorough and explained every step of the process. Our 15 year old off-white carpets look SO much better and definitely gained a few years. It was our first time using Zerorez but we will definitely be calling them again and highly recommend their services.
Eric was a wonderful technician..,knowledgeable, thorough, very polite. He did a great job!
I have used Zerorez previously & really like that there’s no soapy residue & the carpets stay clean much longer. I recommended Zerorez to my next door neighbor & she scheduled for the same day as my appt.
Supposed to be more healthy
The technician was on time, listened to what we had to say about the areas we needed cleaned, and was very respectful of our home. Didnt mind my kids getting in the way here and there either. Great job!
Good service. Carpet dried quickly. Left soft to the touch
Get here during the timetable that was set up.
Your employees were extremely professional and courteous. It seems like the carpets dried more quickly this time, which was a plus for us, as we could move things back during the evening.
The carpets really look great and it seems like the house smells fresher when we come in the door.
Clean solutions without chemicals. I have pets who are sensitive to harsh chemicals and will often triggers seizures if used. With Zerorez, I can have my carpets cleaned without worries of future seizures.
Shane was so kind, friendly, and knowledgable about the products and how to get rid of stains. He also gave me tips for keeping my carpet clean. I didn't feel like I was getting nickel and dime. I trusted Shane around my children. I also love that my carpet looks great! Stains have been removed that another company told me they couldn't get out. And I love how the carpet feels nice and clean, fresh, and not-chemically clean.
The person providing service was on the ball and did a good job.
The carpets look great and walking on them barefoot is now a pleasure
After I get my carpets cleaned it always smells so fresh and my carpets look clean and fluffy.
It dries really fast & does not feel sticky! I did have to use hydrogen peroxide on an old blood stain after the cleaning, that's the only problem I've had
very professional and nice team!
Very professional
Quality work
Carpet looked really good and clean. They are thoroug but quick. They explain their process and how long it takes to dry. Professional and friendly.
Easy to schedule and very friendly technician
Matt and Clinton were courteous and efficient.
They did an excellent job. I couldn't be more pleased.
I will definitely call Zerorex again....
Stains are coming back already. Just like anyone else. Very disappointed . If I would have known this , Stanley steamer is cheaper
Technicians are always kind, courteous and enthusiastic and always do a great job!
We like how your service technician showed us how the technology worked. He was very professional & personal all at the same time.
The next day the carpets looked great! Way better than they had before Zerorez came out.
We have used your carpet cleaning services and have been pleased. We even recommended you to our neighbors. That said, we are disappointed with the hardwood cleaning services for a number of reasons and I would not recommend having this service done. It was not the technician Erik’s fault. The equipment cleaned my floors but without the polyurethane applied they look no different. I called the office to explain. I was offered a 10% discount. I appreciate that however I still spent over $500 and I know that I can buy the machine used online at Amazon for just over $1200. At the time of scheduling I asked what the material was that would be applied and the representative did not know. I was told to talk to the tech. They were already here. I had already been rescheduled because the equipment was being serviced I needed to get it done Because I had cleared out the room awaiting arrival for new furniture. This was the only opportunity, so I moved forward. Polyurethane is not a zero residue material. My son is a two-time cancer survivor and I did not want that chemical in my home. It is a necessary step to make any progress on the appearance of the floors. Cleaning alone was not sufficient and in my opinion a 10% discount was not sufficient either it is a necessary step to make any progress on the appearance of the floors. Cleaning alone was not sufficient in my opinion a 10% discount was not sufficient either. Service didn’t take long. Equipment is not that expensive. I am a repeat customer. But the bottom line is the floors do not look any different.
The truck broke while my house was being cleaned. I was told to call and reschedule to finish my partially cleaned house. When I called, I was told they would try to find someone to finish and would receive a call letting me know what time. I was never called back.
Fast friendly service. Carpets look great!
The gent who did my carpets was very nice...but I must say, I now really believe a fan should be used. We both felt the carpets looked clean enough....but after he left I realized one room in particular was somewhat soaked. I walked on it and footprints showed on my tile--- over 4 hours later! It even smelled the next day!!! My daughter said it could be the weather, the humidity, --- yes, that may be true. But I really now understand the need for drying as fast as can be possible, especially in summer, and a fan certainly helps. I had to bring home my dogs from being kenneled ($$$)....and damp carpets aren't good for my carpets or their skin. i have always used Zero Res, and certainly appreciate their nice servicemen--- I even request when the job is great--- but I do feel this last time was rather a letdown as far as aftermath in their product resolution. The house smelled "moldy" or damp...really rather rank after the cleaning....and certain stains became more apparent than before. I do not want to call out the service man cause he was really kind, but I do think, for some reason, this cleaning was not as good as other times. It made me wonder if Zero Res is cutting corners cause of their being so busy. If so, wrong business move, and I can't in conscience call you again. Darn.
The cleaning crew was very professional and did a great job! Pleased with the final cleaning of carpet and tile.
I liked that there were no chemicals used
Fast & efficient. Cleaned up after pets well.
I only gave a 5 out of ten based on the question. How likely would I recommend zero Rez? I'm in the service industry and I weigh all initial options equally. For instance, if the carpet is old and has high traffic stains like mine, I would recommend replacement. If the question was "How pleased was I with the service?" I would give 10 stars. I did not expect brand new looking carpets, I wanted clean carpets. I got exactly what I wanted.