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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Responds quickly to initial request for service. Does a quality job of cleaning. Friendly technicians.
Clearly explained. No harsh chemical or medical smell
The carpeting where there were pet urine stains are completely gone. The product that was applied did not make the house smell of chemicals. Clifton was very pleasant, professional and informative. He made no promises and did not try to over sell services or products.
Friendly technician
Love the nice service people on the phone and the young man who came to the house who actually did the service. Very professional...great product and service.
Great technician and a quality, conscientious job.
Professional and effective!
Friendly and professional employee. Very helpful in educating us on the best way to long term keep our carpets clean
There was a 2+ hour delay in when the service was supposed to start, was scheduled between 12-2 pm and arrived at 4 pm. There was a vehicle malfunction, but there were not any updates from the office/company to relay this delay. I had to keep calling and checking in. I was told we would be given a 30 minute heads up to when the technician would be at my house, I ultimately had to come back home from picking a child up from daycare because only 15 minute notice was given.
When the technician came to my house, he was very personable but did not spend much time at all explaining how your process of carpet cleaning works. We were on a time crunch given the delay in start time and a commitment we had in the evening. We wanted to add on additional rooms, but this was not able to be completed due to the time. The technician at the end, described challenges he had with stains on our carpets and did try an additional chemical, without luck/improvement. He thoroughly explained all of this which was helpful. The cost of our service was decreased. There was a lot of debris and mess left in the foyer and up the stairs from the hose. This was not cleaned up or addressed. Overall I am disappointed in my service, especially after reading such positive reviews online.
The gentleman, Eric, arrived exactly on time. He was very professional and extremely personable. He was here one hour. The carpets look and smell great. We have already recommended Zerorez to many of our friends.
Very clean, not sticky
Drys fast
Adonis was very polite and professional
Carpets always look great after they are cleaned
Loved how clean my carpets were
Carpet looks clean and pet oder seems gone. Technician was very nice and explained options well.
Scheduling online is super easy! Everyone was super nice and courteous. The technician who came to the house was amazing! He was very informative and very friendly.
quick, efficient, quality service
carpets or clean and smell good when finish with job. tecs work hard and get job done
Eric was a polite and efficient, hard worker, going about his business and doing a good job. He wrote out some instructions for me, and was helpful. I have another cleaning on August 14 and you could send him back if you can!
No chemicals
Matt was very nice and knowledge. Carpets look great. Love how it's chemical free and pet and kid safe!
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You ruined my carpet by spreading stains everywhere then refused me a refund so I could pay someone else to fix your damage. I may sue you for my carpet replacement if it cannot be fixed; it's just that bad.
Products are clean fresh safe. Dries quickly. Techs are polite professional informative.
Representative was very informative and friendly.
No chemicals, and, dries fast
Very timely and friendly!
The technician was very polite and took his time to do a good job. He also went out of his way to make sure the chairs etc were moved and carpets cleaned. Placed all small furniture on pads to allow proper drying.
No detergents or chemicals, excellent service and extremely professional. Carpets look amazing!
Did an excellent job

Price was a little high for 2 rooms and a closet I realize they did treat it for pet urine but still a little pricey