Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18359 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2018 — Rated 10 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

Very pleased with Zerorez. They were polite, efficient and affordable. We would definitely use Zerorez again.

Report a concern   August 15, 2018 — Rated 6 out of 10 by J.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The grout in the shower wasn’t cleaned very well and the new grout that was used in the laundry room looks like a bright white and the existing grout is a grey. I expected the price to be more and was willing to pay more to get the shower clean. So I probably got what I paid for. The prior company we used for same work charged $400 (which I’m fine with but he has since retired).

Report a concern   August 15, 2018 — Rated 10 out of 10 by Susan Albert Zerorez Indianapolis
What do you like about our products and services?

Adonis did a most wonderful job on the carpet and an even more outstanding job with face to face explanations.

We will definitely request him next time we need Zerorez!

Report a concern   August 15, 2018 — Rated 9 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

I am happy with the product and services. The only comment I can say is the reservation time. It was given as 2-4pm but the provider arrived at close to 4pm which delayed my next appointment. Besides that i may definitely use Zerorez again.

Report a concern   August 15, 2018 — Rated 9 out of 10 by K.F. Zerorez Indianapolis
What do you like about our products and services?

Nice technician, great customer service, carpets were soft post-cleaning.

Report a concern   August 15, 2018 — Rated 10 out of 10 by E.L. Zerorez Indianapolis
What do you like about our products and services?

This was the second attempt to clean my basement carpet. I must say that the second time through was very different from the first time. Several pieces of equipment were used that didn't leave the truck on the first visit (fan, brushes, spot treatment, corner guards, & footies). The approach to cleaning the carpet was much more methodical rather than somewhat random. Attention was paid to the specific areas that I was concerned about (blue spot and baseboards). While the blue spot didn't come out completely, it was definitely lighter and I could see that an effort was made to eliminate the spot. The carpet along the baseboard of one wall (it was not an issue anywhere else from that one wall segment), was far better than the first time. The overall result was an obvious improvement over the first trip. You could see the difference quite clearly with only a couple weeks since the last visit.

Your technician was also outstanding. He understood how the cleaning process was supposed to work and got the maximum from it. He left me a bottle of spot removal that has also worked great! Thanks so much for offering to do the work again. It has changed my mind about using Zerorez in the future.

Name removed

Report a concern   August 15, 2018 — Rated 10 out of 10 by Donald King Zerorez Indianapolis
What do you like about our products and services?

I was thoroughly impressed with the cleaners' professionalism, timeliness, helpfulness and the manner in which they kept me included throughout the cleaning process. I will definitely use this service in the future, and am very satisfied with the results. Thank you so much.

Report a concern   August 15, 2018 — Rated 5 out of 10 by G.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Not disappointed, was just nothing special or different from other carpet cleaners.

Just an FYI - the checklist sheet the guy left - he didn't talk to me about any of it. Just left me the sheet and told me he was finished and took payment.

Denise

Report a concern   August 15, 2018 — Rated 10 out of 10 by A.C. Zerorez Indianapolis
What do you like about our products and services?

I liked how the service technician communicated and how professional he was in the service provided.

Report a concern   August 15, 2018 — Rated 10 out of 10 by D.G. Zerorez Indianapolis
What do you like about our products and services?

Your carpet cleaning service is great, it dried within 3 hours after application and your tile cleaning was dry within minutes of being applied! Clifton came to our house and was professional and friendly. He got everything cleaned that we needed and he made sure to protect all the surfaces he walked on or had equipment on or near. We have used Zerorez 3 times now and will be using them for all of our professional cleaning service needs! We also have told all of our friends looking fir cleaning to look into Zerorez as well, sonwe aren't just likely to recommend you, we already have and will continue to do so! Thanks again!

Report a concern   August 14, 2018 — Rated 10 out of 10 by A.D. Zerorez Indianapolis
What do you like about our products and services?

We had all of our carpets cleaned and I am very happy with how they turned out! All the stains that I pointed out to the tech were taken care of. He was unable to clean my grout due to a sealant that was on the tile but he offered to make up for it by cleaning my ottoman that had stains on it.

Report a concern   August 14, 2018 — Rated 10 out of 10 by N.W. Zerorez Indianapolis
What do you like about our products and services?

Clifton was excellent!! Very impressed with his customer service!!

Report a concern   August 14, 2018 — Rated 10 out of 10 by Charlene Bowen Zerorez Indianapolis
What do you like about our products and services?

The variety cleaning service is incredible, best cleaning the u.s., but the greatest part about Zerorez is the people!! The BEST customer service ever, that's what it's all about!!

Report a concern   August 14, 2018 — Rated 8 out of 10 by A.S. Zerorez Indianapolis
What could we do to improve?

N/A

Report a concern   August 14, 2018 — Rated 10 out of 10 by S.V. Zerorez Indianapolis
What do you like about our products and services?

I have a pet who has a lot of allergies and other carpet cleaning companies that I had used, their products irritated his skin. Your products have not irritated his skin at all, Thanks for using a more natural product.

Report a concern   August 14, 2018 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Very professional!

Report a concern   August 14, 2018 — Rated 10 out of 10 by S.D. Zerorez Indianapolis
What do you like about our products and services?

Matt and Chris were terrific. They cleaned my carpets better than any prior Zerorez employee. They showed me all of the steps (which had never been done) and asked me to inspect (which had never been done. The carpets looked better than they ever have. I will always request them in the future.

Report a concern   August 13, 2018 — Rated 0 out of 10 by C.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

At the end of the job, the carpets looked like they were cleaned with dirty water. They didn't look clean and the spots did not come clean. They were very dingy.

My bedroom has white carpet and there are streaks in the carpet where it isn't clean. I am not happy with the job done at my home.

Report a concern   August 13, 2018 — Rated 10 out of 10 by G.S. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks great thanks to Brandon Smith!
what a nice young man. I'll be sure to ask for Brandon next time.

Report a concern   August 13, 2018 — Rated 10 out of 10 by K.C. Zerorez Indianapolis
What do you like about our products and services?

The service technician's are always polite and respectful. They do a good job and figure how I can get the most service for the price.

Report a concern   August 13, 2018 — Rated 10 out of 10 by P.M. Zerorez Indianapolis
What do you like about our products and services?

Rep was very polite and efficient.

Report a concern   August 13, 2018 — Rated 10 out of 10 by S.F. Zerorez Indianapolis
What do you like about our products and services?

Very thorough and efficient.

Report a concern   August 12, 2018 — Rated 10 out of 10 by S.L. Zerorez Indianapolis
What do you like about our products and services?

The service professional was very fast, friendly, and informative.

Report a concern   August 12, 2018 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

The garuntee and friendly service

Report a concern   August 12, 2018 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

Good good, courteous and on-time. Will definitely use them again.

Report a concern   August 12, 2018 — Rated 10 out of 10 by R.W. Zerorez Indianapolis
What do you like about our products and services?

Prompt and efficient.

Report a concern   August 12, 2018 — Rated 0 out of 10 by S.Z. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

We have used other company’s. Thought we would try you guys. Carpets looked better but you did not get as clean as others in past. Our carpets are old and we are not expecting a miracle. The stairs didn’t look much different. We have a rug in family room. It is easy to see you didn’t get much of the dirt out. Other companies have done a better job.

Report a concern   August 12, 2018 — Rated 10 out of 10 by Patty Durbin Zerorez Indianapolis
What do you like about our products and services?

The Cleaning Specialist, Clifton, did a great job!! He was very friendly and professional. He explained everything he was doing. The carpet looks really good and I will definitely use your company again!!

Report a concern   August 11, 2018 — Rated 10 out of 10 by G.L. Zerorez Indianapolis
What do you like about our products and services?

Use your supplies, including the water, and you take away the dirty water to dispose. And the carpet is clean.

Report a concern   August 11, 2018 — Rated 9 out of 10 by C.P. Zerorez Indianapolis
What do you like about our products and services?

Carpet Cleaning is fantastic.

Tried the tile and Grout cleaning. It did not appear that your technology is that applicable to that type of cleaning. We did it again by hand to get to the final clean wer wrer expecting.


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