Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18359 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 22, 2018 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

Enjoy the products and service! Carpets and tile are so rejuvenated! Thank you

Report a concern   August 22, 2018 — Rated 10 out of 10 by T.R. Zerorez Indianapolis
What do you like about our products and services?

Took out stains that have been there for years and no chemicals!

Report a concern   August 22, 2018 — Rated 10 out of 10 by B.K. Zerorez Indianapolis
What do you like about our products and services?

Tevin was very professional, efficient, good at explaining what he was doing. Liked the end result so far!

Report a concern   August 21, 2018 — Rated 10 out of 10 by P.J. Zerorez Indianapolis
What do you like about our products and services?

The representative, Clifton, was a gentleman and it appears he did a good job in cleaning
our carpeting. Will observe in how it appears in the weeks ahead. He, also, was helpful
in showing me how to clean our Hoover sweeper...Thank you!

Report a concern   August 20, 2018 — Rated 10 out of 10 by D.R. Zerorez Indianapolis
What do you like about our products and services?

Very prompt. I usually rate a company on how they handle complaints. I was having company and my stair carpets were wet beyond the time suggested. I called and asked for a couple of heavy duty fans and it was taken care of asap. Really appreciated how they handled it and the attitude.

Report a concern   August 20, 2018 — Rated 10 out of 10 by E.S. Zerorez Indianapolis
What do you like about our products and services?

What a great product! The serviceman did an excellent job. I will be using you again. Thank you.

Report a concern   August 20, 2018 — Rated 10 out of 10 by L.E. Zerorez Indianapolis
What do you like about our products and services?

The carpet came out very clean. The technician was very professional, knowledgeable and kind.

Report a concern   August 20, 2018 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

The service was amazing and my carpets look like new except for one stain that came back and I need to call and have them come out. I will be using them for the rest of my home soon!

Report a concern   August 19, 2018 — Rated 10 out of 10 by Suzanne Brubaker Zerorez Indianapolis
What do you like about our products and services?

The guys were great! Very friendly and knowledgeable, they explained everything to me and did an excellent job! I recommend Zerorez to everyone. I love the results!

Report a concern   August 19, 2018 — Rated 10 out of 10 by E.S. Zerorez Indianapolis
What do you like about our products and services?

The gentleman was professional and friendly. I apologize I can't remember his name. I will definitely use your company again. Thank you.

Report a concern   August 19, 2018 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

The product itself, you can really tell a difference.

Report a concern   August 19, 2018 — Rated 10 out of 10 by R.W. Zerorez Indianapolis
What do you like about our products and services?

Quick, drys fast, clean. People are professional in their approach. Good job. RW

Report a concern   August 19, 2018 — Rated 10 out of 10 by Danielle Jones Zerorez Indianapolis
What do you like about our products and services?

Aaron did a phenomenal job. He was kind, friendly, and professional. I would invite him back into my house any day. Thanks for the great work

Report a concern   August 18, 2018 — Rated 0 out of 10 by J.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I asked the person who scheduled my appointment for a bottle of the spot cleaner when I received my service two days ago. When I told the guy that cleaned, he made a comment that they give that away sometimes (but the bill indicated that I still paid for it). He ended up giving me a slightly bigger, unmarked bottle of what I thought was the spot cleaner. Went to use it this evening when one of my kids spilled prunes. Instead of the spot cleaner, it was some type of soap and suds were everywhere when I tried to wipe it out. Ended up using my small steam cleaner for over 30 minutes getting all the soap out of the carpet and when I looked in the dirty/used water that was sucked out of the carpet, it was really dark and dirty. I did it a second time and it was still dirty. This was in a room that was professionally cleaned two days ago and we’ve been going without shoes around the house since then. I’m very disappointed, as we spent over $200 and only half our carpets were cleaned. Will be calling to, at a bare minimum, get reimbursed for the spot cleaner that I didn’t get.

Report a concern   August 18, 2018 — Rated 10 out of 10 by Karen Sensback Zerorez Indianapolis
What do you like about our products and services?

Very professional. Brandon was very helpful and explained everything before he did it. My carpets look amazing

Report a concern   August 18, 2018 — Rated 10 out of 10 by Jessica Basham Zerorez Indianapolis
What do you like about our products and services?

Carpets look great and no chemical smelling fragrance afterwards! Love it!!

Report a concern   August 18, 2018 — Rated 10 out of 10 by Dan VanHooser Zerorez Indianapolis
What do you like about our products and services?

Quick and thorough. No odor. The carpet feels like new.

Report a concern   August 18, 2018 — Rated 10 out of 10 by A.H. Zerorez Indianapolis
What do you like about our products and services?

Carpet feels extremely clean and the carpet is very soft.

Report a concern   August 17, 2018 — Rated 10 out of 10 by E.T. Zerorez Indianapolis
What do you like about our products and services?

Eric is thorough and timely and polite and the carpet looks great!

Report a concern   August 17, 2018 — Rated 10 out of 10 by T.K. Zerorez Indianapolis
What do you like about our products and services?

Love the process - the fact there remains zero chemical smell & our floors are nearly dry by the time the technician leaves the job.

Thanks,

Report a concern   August 17, 2018 — Rated 10 out of 10 by Julie Bielefeld Zerorez Indianapolis
What do you like about our products and services?

Carpet was perfectly and quickly cleaned. Smells so fresh. Stains gone.

Report a concern   August 17, 2018 — Rated 6 out of 10 by S.E. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Spots are already back

Report a concern   August 16, 2018 — Rated 9 out of 10 by Michelle Crawford Zerorez Indianapolis
What do you like about our products and services?

Great service and the carpet looked amazing. There are a few spots that I have noticed that are coming back though.

Report a concern   August 16, 2018 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

I have appreciated the follow-up with a problem area on the carpet. Adonis and Clifton were very patient and hardworking.

Report a concern   August 16, 2018 — Rated 10 out of 10 by T.A. Zerorez Indianapolis
What do you like about our products and services?

No chemicals.

Report a concern   August 16, 2018 — Rated 10 out of 10 by Clay Taylor Zerorez Indianapolis
What do you like about our products and services?

Loved the service, and Thomas was wonderful!

Report a concern   August 16, 2018 — Rated 10 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

Timely, respectful and professional! Carpets look great and stains were removed!

Report a concern   August 16, 2018 — Rated 10 out of 10 by T.U. Zerorez Indianapolis
What do you like about our products and services?

We are pleased with the results of our carpet cleaning. Zach was our cleaning specialist. He was promptly on time and carefully walked through the areas to be cleaned before beginning the job.
The cleaning process was thorough and efficient. Zach paid special attention to the spots we pointed out. We allowed the carpet to dry overnight and vacuumed the following morning. The carpets look great!
We would definitely recommend Zerorez and will use this service again in the future.

Report a concern   August 16, 2018 — Rated 10 out of 10 by E.D. Zerorez Indianapolis
What do you like about our products and services?

Carpets looked great and dried quickly. Thomas was very professional and did a great job

Report a concern   August 16, 2018 — Rated 10 out of 10 by Mike Flores Zerorez Indianapolis
What do you like about our products and services?

Very personalized service. Explained and demonstrated product/service very well. Took time and attended to detail on areas of concern. Carpet very clean and soft to touch, not stiff.
Somewhat pricey, but results worth it. Overall worth it and plan to have Zerorez back in the future.


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