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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fair price, great service, good results.
Prompt! Zerorez was able to come out same day and did a great job!
My carpet looks and smells great. I wish I’d called Zerorez sooner.
The pricing was a little high for the pet stain option
Eric was great! He did a wonderful job cleaning the carpets and area rug. He was very pleasant and kind. I like how our carpets aren’t sopping wet after a cleaning. They dry fairly quickly.
They were quick and my carpet looks great!
The service tech was very thorough and I felt was very honest in providing his opinion regarding questions I had. The house feels clean, which was my goal!
Good, deep clean. Smells good afterwards, too!
I love the zero residue. The technicians are also always pleasant.
I love to see the difference - the before and after - of a Zerorez service. Really helpful when we have pets.
ALWAYS fantastic service. Stains and odors gone!
My Zerorez experience was excellent, the cleaning was extremely thorough and left my tiles and carpet very clean and fresh. Thank you!
Thorough. 30 day guarantee that all stains were removed. Respectful of your home!
The gentleman was ver courteous and completed the job effectively. I was very
happy with the results.
I will be glad to refer your company to neighbors and friends. Job well done!
Name removed
Professional friendly staff. Fresh feel to the entire room after service.
Decrease the time window for arrival. A two hour window would be better than four hours.
Our old kitchen grout always cleans up like new after they clean it.
You guys have great customer service and did a wonderful job!
Speedy response. Ease of scheduling appointment. Knowledge of technician. Attitude of technician- polite, courteous, sense of humor, knowledge, didn't feel rushed at all even though I had tons of questions... I haven't seen the finished product (my rugs were taken in to clean and the sofa will be cleaned later) so I'll report on the actual service later! I think it will be as wonderful as the customer service has been so far.
Carpet looks great. I will be calling to schedule my couch to be cleaned as well!
The person who came to our home was extremely professional and paid extra attention to any stains! He did a great job!
The service has been friendly and helpful each time. The spot I needed to be removed was and it was done well and in a very timely manner.
Excellent job...very quick and efficient and thorough. Young man was courteous and went the extra mile!
Adonis was professional, knowledgeable and polite. He did a great job. I would recommend this service. I was able to get on the schedule the same week.
Like that there are no chemicals left on carpet. The service rep was polite and professional
I honestly can’t really tell a difference. Except when they did he grout
Liked that they were on time. Explained the process on how the system works. Just very professional showing what the servixe
Dried fairly quickly.
Aaron was very polite, courteous, and got started immediately.
Great job on upholstery.
I loved the service given and the cleaning. But I expected the furniture moved.
I removed all of the little pieces. Dressers to be moved out and cleaned under
and a few other pieces. Since he was all alone it would have been possible but
much easier with 2. For the amount of money I spent this should have been included.
I have used Stanley Steamer many times I thought your cleaning system was much better
but they move out and clean in and behind furniture.
I shared with the tech that I got this cleaning scheduled as our dog had vomited in a couple places over the weekend. We were not home and our neighbor taking care of our pets did not get much of what was liquid out of the carpet. The smell was terrible, almost intolerable.
I don’t know if the treatment to those areas was not done well or well enough, but I paid for extra treatment elements. It smelled ok at first, but within the hour after, the terrible smell was still present. I actually called the tech, but his voicemail was full.
So after $250, I still had the same issue that I had before. My husband was almost ready to rip up the carpet and throw it out.
I have a Bissel carpet shampooer and hit the areas again today along with another animal enzyme deodorizer @ $35 a jug, which I had to use two.
I was shocked at how brown the water was that I emptied from my shampooer from those two spots.
I’m just disappointed. I have used zerorez before and was happy. I know pet spots aren’t guaranteed to come out completely, but what remained that I was able to extract with my Bissel is unacceptable. Your equipment should have done a better job, especially with the extra treatments I paid for.