Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18362 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 26, 2018 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Our carpet never looked cleaner very pleased

Report a concern   December 25, 2018 — Rated 10 out of 10 by M.T. Zerorez Indianapolis
What do you like about our products and services?

Very courteous technician who explained everything well and worked efficiently.

Report a concern   December 23, 2018 — Rated 10 out of 10 by T.S. Zerorez Indianapolis
What do you like about our products and services?

Very timely, Erik is great. Cleaning job is superb!! Thank you !

Report a concern   December 23, 2018 — Rated 6 out of 10 by J.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

We were texted an offer to buy two gift cards and get one free and we were told we could use them on our day of service. We had two phone conversations with salesperson to set that up. Later we received a text saying that we could not use them because they had to be mailed. We were upset because we did not ask for a deal... it was OFFERED TO US. Then retracted. Not professional at all.

Report a concern   December 23, 2018 — Rated 7 out of 10 by S.O. Zerorez Indianapolis
What could we do to improve?

I purchased all the up-sells. I wish the carpets just looked a little cleaner, I understand it cannot look brand new but a little cleaner would be nice

Report a concern   December 22, 2018 — Rated 10 out of 10 by Kristen Oliphant Zerorez Indianapolis
What do you like about our products and services?

It was easy to schedule an appointment that worked for me. Eric did a great job explaining everything and addressing my concerns. He did an excellent job and our carpet looks amazing.

Report a concern   December 22, 2018 — Rated 10 out of 10 by K.J. Zerorez Indianapolis
What do you like about our products and services?

The process was really easy! The smell was more like oranges rather than chemicals and the furniture dried quickly after cleaning!

Report a concern   December 22, 2018 — Rated 10 out of 10 by I.M. Zerorez Indianapolis
What do you like about our products and services?

Thank you so much for your service. The carpet looks great.

Report a concern   December 22, 2018 — Rated 10 out of 10 by M.V. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks and feels very clean

Report a concern   December 21, 2018 — Rated 8 out of 10 by E.P. Zerorez Indianapolis
What could we do to improve?

Not have a $350 minimum to come to Martinsville

Report a concern   December 21, 2018 — Rated 5 out of 10 by J.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Price has gotten too high

Report a concern   December 21, 2018 — Rated 8 out of 10 by M.G. Zerorez Indianapolis
What could we do to improve?

Well obviously there is a glitch in your rating system because I clicked on a rating of 10 and had to exit my email for a medical emergency and when I returned to finish with my review of Zach’s work performance, the rating shows an 8 and can not be changed.

Zach does an excellent job cleaning my carpets and considering I have pets, he always manages to make them look almost new!

I will not use anyone but Zach for my carpet
cleaning needs in the future! Always very professional and focused on doing the best job and making sure the customer is happy.

Your review system needs some work however!!!!

Report a concern   December 21, 2018 — Rated 10 out of 10 by Debra Combs Zerorez Indianapolis
What do you like about our products and services?

The cleaner was prompt, courteous , attentive to detail. Took time to explain the process and what to express.

Report a concern   December 21, 2018 — Rated 10 out of 10 by S.F. Zerorez Indianapolis
What do you like about our products and services?

Thomas was GREAT!! So polite, thorough, and nice. Our carpets look fantastic.

Report a concern   December 21, 2018 — Rated 10 out of 10 by L.G. Zerorez Indianapolis
What do you like about our products and services?

Guarantee and return if needed once carpet dries if not satisfied. Only one stained area rewicked and technician able to remove with spot cleaner and sealed it from rewicking. Left bottle of cleaner used no charge. Stain has not reappeared!

Report a concern   December 20, 2018 — Rated 10 out of 10 by B.J. Zerorez Indianapolis
What do you like about our products and services?

Nice technician and carpet was thoroughly cleaned

Report a concern   December 20, 2018 — Rated 10 out of 10 by L.R. Zerorez Indianapolis
What do you like about our products and services?

Was very thorough.

Report a concern   December 20, 2018 — Rated 10 out of 10 by L.N. Zerorez Indianapolis
What do you like about our products and services?

Quick professional environmentally friendly service

Report a concern   December 20, 2018 — Rated 10 out of 10 by Robin Bischof Zerorez Indianapolis
What do you like about our products and services?

My carpets look great!

Report a concern   December 20, 2018 — Rated 10 out of 10 by Tim Bledsoe Zerorez Indianapolis
What do you like about our products and services?

Seemed to do a good job cleaning. I like the fact that normal cleaning chemicals are not used. It did take awhile before I felt like carpet should be walked on. I had 2 fans blowing across the floor for a few hours.
I wld recommend you

Report a concern   December 19, 2018 — Rated 10 out of 10 by Abby Deckard Zerorez Indianapolis
What do you like about our products and services?

Awesome smelling carpet! So clean and fresh. Soft and not sticky or crunchy carpet. Fast appointment availability.

Report a concern   December 19, 2018 — Rated 10 out of 10 by P.M. Zerorez Indianapolis
What do you like about our products and services?

Your technician, Thomas Bunnell, did an excellent job. Carpets looked great when he was finished.

Report a concern   December 19, 2018 — Rated 9 out of 10 by C.A. Zerorez Indianapolis
What do you like about our products and services?

Your process is pet friendly. The technicians were courteous and professional. When some stain shadows reappeared after the initial cleaning, the follow up was prompt, and the problems were rectified. Our questions were answered completely by people who knew what they were doing! We were pleased.

Report a concern   December 19, 2018 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Clifton is such a kind associate and did an awesome job! My carpet was very dirty and now it looks almost like new!

Report a concern   December 19, 2018 — Rated 10 out of 10 by D.F. Zerorez Indianapolis
What do you like about our products and services?

Very accommodating and easy to work with. Did a great job on old carpet.

Report a concern   December 18, 2018 — Rated 10 out of 10 by H.G. Zerorez Indianapolis
What do you like about our products and services?

That soap residues are not left behind after you clean. There is a fresh aroma in the air after the carpets are cleaned.

Report a concern   December 18, 2018 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

Like the water cleaning without residue soaps

Report a concern   December 18, 2018 — Rated 10 out of 10 by Stephanie Poehner Zerorez Indianapolis
What do you like about our products and services?

I like that the carpets are cleaned without smelling, feeling crunchy, or staying wet.

Report a concern   December 18, 2018 — Rated 10 out of 10 by M.A.E. Zerorez Indianapolis
What do you like about our products and services?

Your technician Erik was the best. Very professional, knowledgeable, and very efficient.

Report a concern   December 18, 2018 — Rated 10 out of 10 by L.G. Zerorez Indianapolis
What do you like about our products and services?

We love the service and the products! We will not be using anyone else. Thank you, Clifton!


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