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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The representative was polite and expedient and eager to please. The carpets look great and I love that it was just water!
I was able to see what was in my carpet that I did not know or imagine. Using hot water and not making my carpet feel stiff. The cleaning made my carpet look like it was a brand new carpet.
No chemicals.
Technitian was very knowledgeable and service was accomplished professionally.
Prompt, professional, and polite. Nevin is the best and I hope to have him again when I need carpets done.
Carpet looks great and service tech was courteous
Chis did an amazing job cleaning our carpets and couches. He was polite and very professional!
Technician was very polite and accommodating.
I love the way my carpets look and how fresh everything smells. My carpets are 5 years old and they look brand new.
Everyone I worked with was very friendly and understood my needs. Very efficient and answered all my questions. The floors look great!
You just do a great job of cleaning carpets
I was very happy with the outcome.
It didn't take very long, it cleaned well, and ut dried quicker.
Dried so quickly! Great service! The technician was knowledgeable, friendly and professional. My carpets look great!
Service professional was outstanding....worked hard to remove stains and was very thorough in explaining the cleaning process.
no chemicals and the carpet is fresher for a long time
Staff is always super pleasant. Carpets look like new and they were a hot mess. House smells fresh too.
Matt was very professional, helpful, patient, friendly, and extremely thorough!
Technician very polite and explained service very well.
Our service tech was very friendly and explained everything well. Our house also smelled really fresh like citrus when he left!
The "no chemical" cleaning process is great. No odor. Really clean. Feels clean. The technician was professional and confident in his product and his techniques. For carpet and upholstery, this cleaning method is the way to go.
Easy scheduling. On-time technician. Well spoken, neat and efficient.
The tech was amazing and got the toughest stains out of the carpet!
Professional and very personable and helpful. Great results
Had my couch, loveseat, and recliner cleaned right before Christmas. Did a terrible job. I can barely tell it's been cleaned. I was contacted by someone who "wanted to make it right". Told him I was busy until after Christmas and we could discuss it then. He said he would contact me after Christmas. Still haven't heard anything. Guess making it right wasn't all that important after all. At this point, to make it right, I'd like a refund and to never hear from Zerorez again. But I'm not holding my breath.
I love the way it looks and definitely will have them again. He explained everything to me and didn't take a super long time to dry either.
Very satisfied.
Patricia Strickland
The technician that came out was on time, super nice, efficient and did a really great job! I couldn’t be happier with my experience with Zerorez!! I will use them again and I will recommend them to everyone I know!!
Excellent customer service. Products cleaned well!
Very thorough, friendly and careful. My carpets look fantastic!!
Professional service, carpets well cleaned.