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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service person was very prompt and explained what he would be doing. He worked from the time he arrived until the job was complete with no wasted time. I was very happy with the service and the cleaning. I will use Zerorez for our next cleaning
The floors look great!
Great customer service and we are pleased with our results!
Great service, knowledgeable staff. Pressure-free advice and options. Great!! Finally got the cat urine smells from the former owner of the house that kept coming back.
You cleaned up very well at our church. It had been a while since the carpets had been cleaned. Thanks for the good job.
The products had a fresh smell to them. The service provider was friendly and knowledgeable.
You always go above and beyond for your customers
They did a great job. My rug is clean and smells like new.
It's very efficient to sign up. Tyler was concerned about what the carpet was made of and checked out a piece and now we have a record of it.
The carpet was "stiff" and the stairs still have the "black" residue on them.
We had several areas of carpet cleaned. Upon arrival, the tech said it would take 3-4 hours. When he was done in a little over an hour and a half, it was a little surprising it hadn't taken longer. As it turned out, we had to have our master bedroom redone. There were several spots and a high traffic area that didn't come very clean. Zerorez was very responsive to our request to have it redone. And the second time, the spots were gone and the entire room looked much better than the first time. We were very pleased with the end result. However, in hindsight, we are now wondering if the first tech took shortcuts and didn't do as good a job as he could have in the rest of our house. We were also taken back by some of the upcharges. For example, we were charged $34 for our upstairs hallway which we had no problem with. It's about 25 feet long. We were also charged $34 for a 5 1/2" foot hallway from our kitchen to our dining room. We feel that hallway should have been included as part of the dining room charge. The additional $50 per room Pet Treatment seemed a little excessive too. All in all, we were happy with the way the carpets turned out. If we use you again, we would be sure to discuss these items in advance. We would probably recommend Zerorez, but it would be with caveats.
I was given a window of time to have service and at the last 5 minutes of that window I received a call that he would arrive in 20 minutes. That meant 20 minutes AFTER my window he would start!!!! Oddly enough the tech had my window of time totally different from what I was told .I would have appreciated a phone call or text that my time was changed. This was very frustrating.
The carpet is still not clean! Not impressed with the service. Looking at the results I don’t feel like a got a great value.
This is the first time we haven’t been satisfied with our clean. Our carpets don’t appear to be clean like they typical are after a visit from ZeroRez. Although this is only one poor visit, we won’t use the service again.
I've already recommended you.
You got out stains that two other companies could not.
Did a good job, and had good attitude.
The lack of chemicals and the final result of an extremely clean carpet.
Excellent job of cleaning pet stains, knowledgeable technicians who explain the process very well, ease and flexibility of scheduling, even when I call just the day before....
The technicians are always very polite and do a great job.
I like the fact that there are no harsh chemicals used and some pretty tough pet stains were lifted out of the carpet. The tech was very good.
I’ve been using Zerorez for several years now. They always do a great job and the technicians are professional and knowledgeable
Brandon Major, technician, did an excellent job!
Service was great. The technician was friendly and worked very quickly. It was a great experience!
Your technician was very professional and courteous.
We are quite impressed with your cleaning system and have recommended it to friends and neighbors. We have older berber carpet and ZeroRez does a fabulous job getting it clean!
The smell and fast drying time
Great product and customer service was outstanding. Thomas took care of everything and did a great job.
All good.
I enjoyed how personable the technician was. He was tenacious in his desire to make sure that the carpets were what I hoped for after the cleaning. Would definitely use again.
He was very nice and professional, explained what and why he was doing things. Took his time and did a great job.
Awesome job