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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chase was very informative and very professional. Our carpets were cleaned very well and our grout turned out great. I will definitely call the next time anything needs to be cleaned.
Thomas was friendly and knowledgeable and the whole process was very quick from start to finish.
Did not get the stain out. If we had been told that when ordered the cleaning or from person doing the cleaning then would have not had cleaning done. Also there was an old stain, in a different part of the carpet, that had previously been eliminated but for some reason is now back after the carpet dried. We have been told twice by two of your cleaning people that it takes between 4 and 6 hrs for the carpet to dry but both times it has taken approximately 18 to 24 hrs. Like the fact that you not use soap and your cleaning does a good job on ordinary cleaning of carpets. Your cleaning crew is professional.
Great results by great worker.
Very pleased.
Name removed
The carpet feels nice.
Very good service and results
It’s a great service, however, the guy who came to clean was really disheveled, his pants were falling down and super sweaty. Not very friendly either.
Love the whole process, my rugs never looked better.
No harsh chemicals or harsh smells.0
Serviceman was very polite and worked very hard. The rooms smelled very fresh.
Tech. on time..friendly...courteous.
Carpets look great 👍.
Our technician (I can’t remember his name but I know he introduced himself) was one of the most friendly and professional workers we’ve had in our home. He was absolutely wonderful and you’re lucky to have him as an employee! He explained everything and answered all of my questions. We will definitely use Zero Rez in the future and hope we get the same technician!
I love the deep clean and that my floors are actually cleaned. Other companies leave dirt residue and the floors are still dirty. You guys are prompt, friendly, and do a great job! The tech who did my rental property - Tevin - was a super star!
Thomas Bunnell did a great job and I will use zero Rez again in future
Great customer service, friendly staff
The technicianJustin did a thorough job and he was very polite. He was also very knowledgeable , and gave us good advice about our rugs and upholstery.
The price was reasonable also.
I would definitely use the company again , and I
would recommend Justin!
I was so impressed with how clean my carpets were after Zerorez! JustIn was thorough in explaining everything and worked diligently, paying close attention to my trouble spots. I have a teenager & food doesn’t always land in his mouth - often times on the carpet...spilling drinks, soup, sandwiches, everything! I also have a 10 yr old dog that got into our locked trash can and smeared food all over the carpet. There was also a really bad area that has really high traffic & it was discolored from last winter. Zerorez was able to get the carpet completely cleaned!! It’s also safe for my pets!! I will never use another cleaning company & will probably have them back shortly to clean my couches (from the aforementioned challenges of having a teen boy)!
is great service. I used at my sister's house. wish they provided where I live. I would definitely use them.
easy to schedule - reasonable prices and always promotions
Your technician was knowleadgeable and he cleaned my carpet very well. I would recommend your services to anyone.
Our carpets look and smell great after our cleaning. We have used several other vendors, zerorez was the best.
John P did a awesome job!!!
The technician asked if the former owner had pets because he smelled something. He used a light to then check to see if the cats had urinated on the carpet and found spots everywhere along the baseboards in every room. Even though there were no visible spots on the carpet, he found them and treated them accordingly. I was so grateful.
Had a great experience with Thomas. Was professional, courteous, and explained everything to me as he went along. The carpets looked 10x better than before. Very happy with the experience with Zerorez Indy
Fantastic job! Our technician was courteous and professional.
Did a good job and was responsive
Technician Chase W was a welcome major improvement compared to the last two. I will specifically request him in the future. No excuses and gets the job done correctly. Thanks Chase!
Thomas Bunnell did a great job and was very professional! Highly recommend!
There were some spots that were not thoroughly cleaned. Also I left light furnitures (not heavy to move). I was thinking the it can moved easily to clean the area but the zerorez staff did not bother to move the furniture to thoroughly clean that corner.