- Phone: 317-388-5141
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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were quick and courteous, and the floor looks great.
Justin was able to clean most of the old makeup out of my daughters dirty carpet. He was very quick and the carpet looked fantastic.
The only thing I don't like about working with your company is that EVERY time there are add-ons. I think you should be more specific about what constitutes a "room" or "stairs" or "halls" up front.
I hired Zerorez based on their promise of pet stain removal. The basic price was $150, but after seeing the stains, the person doing the application mentioned the deep stain removal process. After getting the sticker shock of $1700, he reduced it to $940 or there abouts. We had it done. Next day, stains appeared in the same places. I have spent days recleaning those areas trying to remove the stains. If I had known that their process wouldn’t have removed the stains, then I would have never used this company
Prompt got in cleaned the areas. Packed up and out. Very professional
I was very surprised with the wonderful cleaning job done by your guy. He did a beautiful job and our old carpet looks new again. Thank you so much and YES i would recommend your company to my friends. GREAT JOB.
Tevin did a great job! Explained all the services yet did not feel pressured. Extremely professional. Carpets look amazing and I recommend your services to all my friends and colleagues. Tevin is an asset to your organization. Keep this guy in leadership if you want to continue to flourish.
Thorough and professional
Technician was professional and very polite. He did an outstanding job. Zerorez is the only company we will ever use for carpet cleaning!! Thank you!!
We had hard floors, area rugs, tile w/grout & upholstery cleaned. Everything looks & feels fresh & clean. Zack was pleasant & did a great job.
The product Really works and the service tech is wonderful! Thomas Bunnell
It was a very good job. I am my own worst critic.
The employee was new and didn’t have many answers for me- not his fault completely. As a new customer I expect a veteran to come out and show me why I should use you again.
I had listed an area rug to be cleaned- our main living space. And he couldn’t explain to me why the 11x13 rug costs the same as my basement and upstairs carpet combined. This wasn’t on the website anywhere- $195?!? My entire 2 floors cost $300. He said my basement was an “oversized room” which costs $75. How is a 11x13ft rug $195 with the SAME machine?
I had placed my estimate thoroughly online and this was a HUGE SHOCK and disappointment because,again, the rug is in our main living space and probably needed to be cleaned the most. We skipped it because nobody would pay that much.
Very easy to schedule appointment, time and availability. Great phone service. The technician was prompt, friendly and knowledgeable. He did a wonderful job with the cleaning and our problem areas. He stopped along the way to check satisfaction. He also made suggestions but never insistent or pushy. Great outcome on carpets.
Great job and very professional technician
Polite and informative service person with call ahead and arrival on time.
The company is very kind and flexible. They give you appointment reminders and their employees are respectful as well. The service was great too. I had several stains in the carpet that they were able to get out and make the carpet look good as new again!
No soap! So no soap residue!
Service was outstanding. Carpets look brand new. Customer service was impeccable.
Sorry I don’t like doing surveys and all that ,you did a good job , leave me alone !! thank you!
Respectful, kind, intelligent, caring technician. Everything was explained to before and after carpet cleaning. He did an awesome job!
You cleaned spots no one else has been able to clean.
Liked the process and the clean carpets and Upholstery. Justin, my tech, was awesome
Excellent service. Gave new life to 10 year old carpets. Great job!
On time, workmanlike, friendly, smelled fine, knocked it out of the park. What more do you want?
House had a wonderful fresh smell, very happy with Jordan, the nice young man who cleaned the carpets!!!
First of all, when I called for a quote, the person said it would depend on what the tech said when he arrived. When the Tech arrived, we walked thru the house and I pointed out areas of concern with tape residue, staining on carpet, and the odor in the room. When he was finished, he told me the tape residue would not come up and some of the stains are permanent. I paid the extra water disposal fee and he went on his way. Later that night, I noticed the carpet was cleaner, but I felt it should be better so I called to see if the area manager would see if it was acceptable to him. He called and we talked and then I never heard from him. So I have moved on and cannot recommend this service to anyone else.
Quality
Quick and worked really well!
Now that the carpet is dry the spots look like they are appearing in certain
areas.