- Phone: 317-388-5141
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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet cleaning is wonderful! Our carpets look CLEAN when Zerorez finishes the job, then they stay clean for a long time because there is no soap residue. Also, their spot cleaner is the best I have ever used. The spot disappears easily when following the directions.
work was done very fast and done correctly.
My carpets look the same before they were cleaned!! I would like a refund. The cleaning person agreed with me as far as the result they didn’t look any cleaner than he started. The high traffic areas he said he could not do any better for me. So having you come back for a second try Is not going to resolve the problem!
Always friendly and professional people, and carpets stay clean longer than any competitors I've used in the past.
Original quote was $135 and I paid $596. This included incredibly high prices to clean two rugs which I got roped in to since I was in a meeting and could not discuss the quote. Both rugs cost way more to clean than they were worth. Then I said I would move the furniture off the rugs and the guy said “no problem I’ll do it” and charged me $50 for that (two small chairs, small sofa, took 2 min).
Now my rugs are with you guys for apparently “several weeks.” Very displeased and will be updating Next Door.
It was easy to get scheduled and quick
Friendly, knowledgeable and helpful technicians. Upfront pricing and no pressure to upgrade services; just explanations and offers. And I️ love that they use water instead of a bunch of soaps and chemicals. We will definitely be repeat customers!!
The young man sent to my job was very nice but I think more training was needed...he did the best he could but additional training was definitely needed...If I am paying to have my floors cleaned, I expect more detailed attention i.e corners and other equipment when your machine was too large to reach some areas...Again, I do not fault the young man. Just your method & training.
Have already registered a survey but like I said am always very pleased with the job they do.
Moving light and small furnitures will improve the experience significantly instead of the customers having to do so.
I was very impressed with Justin who cleaned the carpet & the chairs. He explained the process as he worked. And, also, he’s a good salesman, since I added a couple extra services. He was very polite & nice.
I have a dog so like that you don’t use chemicals to clean
Your service technician was professional and knowledgeable of the services being rendered. We are very pleased with the results and will be utilizing your services again.
Carpets came clean despite it being cheap carpet.
The man forgot to clean my walk-in closet but I was charged for this anyhow. I left a voicemail msg about this but have not heard back.
Carpet looks very nice...it did, however take a very long time to dry. Was not completely dry until the following morning.
this was our 1st time using zerorez and i'd definitely use them again. thomas bunnell was very courteous and conscientious. he explained as he went along what he was doing. it was a nice experience with zerorez.
Very professional and super happy with the results.
As always, excellent service!!!
Courteous employees, fast, efficient
Technician was very thorough & did an outstanding job.
Carpet looks & smells great and he did wonderfully on the stains! However, I was disappointed that my 8-10am original time got moved to 12-2, then 1-3pm. Had company that nite and not totally dry.
Thank you so much chase is an amazing guy have done all the great and excellent work thank you so much zerorez.
Excellent cleaning up my upstairs and basement carpet Before I moved. I am a repeat customer and will call zerorez again
Prompt, friendly service and the carpet looks great.
the technician was on time, polite, worked quickly and explained all options.
Great service
Very impressed!
The young man who cane to clean carpets/tile was very informative and very polite.
The Service Rep I had from Zerorez was one of the best! Hard working, informative, polite, conscientious and worked continuously until the job was finished. My carpets and upholstered furniture look great! I will request him in the future for any work we might need!
I will promote Zerorez to friends and family!
I am very happy with the quality job!
MP
My carpet was wet for aver 24 hours. Much longer than Boldens cleaning. . Several spots were missed or did not get clean. Also the tech used my bathroom without asking. In this virus climate I only allow family use the rest room let alone on an extended visit