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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Add a warranty to the fabric protection. Be on time and let the customer know in advance approximately how long the service will take.
The service tech, Tevin was great!
No chemicals. No stretching of carpet.
Thorough cleaning.
The scheduling process was super convenient; the follow-up email reminders were appreciated; the technician was personable, thorough and explained his work and that of the cleaning process. We will schedule with them again for carpet & upholstery cleaning!
Our service tech Isaac was very friendly and professional and got the job done.
Tech was amazing! Super kind and polite the whole time! Arrived on time and did a great job!
The techs are always very nice, courteous & do a great job. I appreciate how well my carpets are cleaned when they are done!!
The tech contacted me and arrived at the time expected. He was courteous, made sure he knew exactly what I wished to have done. The cleaning of our carpets made a world of difference in the appearance and I am pleased with the results.
It was great
I have used the Indianapolis and ft. Myers zero Rez franchises multiple times. They are professional, courteous and work with you to give the best experiences possible. In addition, their product is great and the carpets and furniture look great for months afterwards.
Ryan was our technician, he was extremely knowledgeable and professional, he was able to accommodate for they way our carpet was installed and still provide an outstanding cleaning of the carpet, in the family room. I will request him the next time we schedule for carpet cleaning.
We had 3 rooms of carpet cleaned 2 of which turned out well, the 3rd room shows marks from where the equipment was used and spots where it appears to have been missed. This was not obvious while our tech was here or we would have pointed it out then. Our tech was professional and hard working and I am hopeful had this been seen while he was here it would have been rectified.
We would appreciate if someone could come and take a look at the area to confirm if what we are seeing is what happened. If so, then reclean the area so that we don't need to rent a carpet cleaner to rectify this. We have just moved into our home and are trying to remove pet odor and possibly save the carpet.
Once I was able to walk on the carpet and closely inspect the job, the stains were still very much visible. I feel like I paid $165 and there isn’t much difference. I called the day after my service and left a voicemail with my concern. To this day, no one has returned my call. Not very good customer service.
I’ve used this company in a few states and every house we’ve moved into. Love the service and the staff. Makes moving one step closer to being home.
Job well-done. Representative was hard-working, knowledgeable, polite, thorough and considerate. Zerorez might want to provide decent-sized fans to help the drying process.
My carpet and rugs look and feel clean. I was impressed by how hard the young man worked and how much time he spent removing the stains and making everything look good.
The customer service is incredible!!
Carpets were so clean and fluffed back up. They aren’t stiff when they dry.
Technician did a great job.
The gentleman came with all supplies that were needed. Confirmed what needed to be done and went to work. He was very efficient in what he was doing. Carpets looked great and no one can tell Zerorez was ever in our home (no messes left). Will definitely make an appointment again in the near future.
The cleaning and customer service are superb!
The Gentleman that cleaned our carpet was very friendly and knew what he was doing our carpets look great!
Your tech, Ryan, was very knowledgable. He did a great job.
Please make the payment terms net 7 or 30 or anything but, "Due on receipt". Just a pain as I was not there to pay and had to pull over to pay as I was being pestered by the technician (who did a fine job), but, the undue immediacy of that was annoying.
Derek Daehler did a spectacular job on our house! We have both kid and pet traffic, and 2 of us have been working from home for the last 18+ months. Our carpet was really in need of a professional cleaning. We had two spills that we just didn't think would come up, and all of the heavy traffic patterns that come with people just being home all the time. Now it is like those spots were never there. Derek was professional, courteous, and quick. He was even good with our dog. Thanks Derek!
Very professional. Job done well! My carpet is clean again!
I scheduled an appointment for my area rugs to be cleaned. When the service man arrived he let me know he would have to take the rugs with him since they required pet stain treatment. This was totally fine with us, but we were a little surprised no one told us that before he arrived. We understood that he would be cleaning them at our place. He picked our rugs up on the 12th of October. He told us that the rugs would automatically be dropped back off ten days later. That would have been the 22nd, but I thought maybe it was 10 business days. We gave it until the 25th but still didn’t see any rugs. On the 28th I decided I needed to call the office. Until this point I had not had any communication about where the rugs were. I had not spoken to anyone from Zerorez since the 12th when the rugs were picked up. I called and spoke to a woman who told us the rugs were done and that we had to schedule a drop off appointment, that it wasn’t automatically 10 days. We scheduled the next available appointment, which was Saturday the 30th. When the service man arrived he only had 1 out of 2 rugs we sent. He told me the other one was still being cleaned and that we wouldn’t be charged the delivery fee until we had both rugs. This was the first time anyone communicated there was a delivery fee. I called Saturday after only one rug was delivered. A second woman told me the second rug was still being cleaned and that it was at an off site location. I found this hard to believe the rug was still being cleaned 18 days later. I expressed to her my frustrations with the lack of communication throughout this process. I found it hard to believe after three weeks and a transfer of locations that no one had called me to update me. It would have been fine if it took this long to be cleaned and someone called to update me. Instead I reached out to four people who really didn’t know where the rug was or if it was done. She said she would track down the rug, find out if it was really done being cleaned, and waive the delivery fee. She told me Saturday the 30th she would return my call with more information and schedule a second drop off appointment. I never received a call back that day. Currently I still don’t know where my second rug is or when it will be returned to me. I would like my rug to be returned and the delivery fee waived at the least.
Carpet cleaning was good but upholstery cleaning had a couple issues. Technician left water stain on our couch cushion and light stains on our chair seat. We would like these problems resolved.
Name removed
3821 Shady Lake Drive
My carpets look great and feel soft, not crunchy like they sometimes can after cleaning.
Cleans well and dries quickly
Carpet looks good. Friendly service