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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super friendly, very thorough, did a wonderful job explaining everything and the carpets look amazing!
They have been cleaning my carpet and my sofa for two years. Last Thursday morning I had a knock at the door, a lady and her looking for directions (i think) I cracked the storm door to here her and her puppy (not on lead) ran in after my cats and left "puppy deposits" all through the living room and part way in the hall. I was horrified. I cleaned up using all the spot remover I had. --- I thought they would not come for one room --I called and and they did!! No more poopy puppy stains in my living room. I love them
Pricing is very inconsistent…… we have been a long term customer…. I am very disappointed in the level of customer service
Friendly trained employees
Great service by Ryan. Our old carpet looks brand new!! Would highly recommend to friends and neighbors!
Very attentive service. Zerorez was also prompt and communicative. They did a wonderful and thorough carpet clean. I’ll definitely use them again sometime.
Knowledgeable and professional staff who always do a fantastic job!
I like that there are no chemicals involved so it's safe for my dog and my toddler niece to be on the carpet.
All of the staff I have dealt with in the past have been super friendly. The technicians are very knowledgeable and do a great job. We had an extremely great experience with the last technician, I believe his name is Ryan, that came out October 21st.
They are fragrance free and safe. Technician was very good. Timely, efficient and friendly.
Very professional, answered all questions and flexible on timing. Carpet looked great when done.
Your technician did a wonderful job. It's whoever is in charge of confirmations that really caused problems. I signed up for the 10a-2p time slot and selected services based on that time frame. The email confirmation confirmed that time slot, but the text confirmation said 12-4p. I called and talked with someone and spoke someone via text. They told me that the tech would be there by noon. So, I told them I'm going to run errands before then, and the tech will need to be done and out by 2pm because I have clients scheduled, which is exactly why I chose the 10a-2p time slot. I had selected cleaning for a room and hallway, sectional sofa and ottoman, and tile groute. The tech wasn't going to be able to do the tile grout, so I told him to forget about it.
My rugs are super clean and it was a quick efficient process.
We love that the end result of a cleaning by Zerorez is just clean. Truly no residue. Every technician has been professional and courteous. We appreciate your product and service.
The service was excellent and the carpets looked clean. Tevin is the best and I want him to clean next time.
Arrived right on schedule. Tech was friendly and did a great job. The carpet looks 100% better and the stains are gone. 🙂
This is the second time we have used Zerorez! I like that there are no chemicals that are being used. The tech that cleaned for us the time was Cody Baker. He did an amazing job on out carpets. He took the time to ask questions about any spots and explained everything that he was doing as he went. He was very professional and knowledgeable!! Will definitely be using them and making the request for him again!
Matt Fielder did an excellent job.
Employee was very pleasant & did amazing work! Looks like brand new carpet!!
He did a fantastic job!!! Very professional. Showed up on time and the carpets look new again.
Tech was very thorough and informative. This was my first time to using Zerorez and I’m very happy with the results. I appreciated the suggestions and love that they have a guarantee. I will definitely be using them again
Easy to schedule. Nice to work with
Carpet had never been cleaner since we started using this company! This is our third time.
There is no soapy residue left when you are finished. The carpet dries quickly. Your technicians are always courteous and polite.
I was not told when I called to set up the appointment that the number of rooms is determined by size. Our living room counted as two rooms. We wanted the carpet cleaned, which it was and done well. We didn’t want a lesson on carpet types, pictures of before and after—we could see carpet in person. We didn’t need to be asked if we wanted to see the liquid used to clean or see junk collected from floor. We have had three Covid shots but it was nice the young man wore a mask although the mask probably didn’t do much good since it kept falling and didn’t cover his nose. We think 4:00 was too late to start the appointment since it was 6 :15 when finished. The carpet does look much better. If we use Zerorez again we would ask for a morning appointment. We did find a small area that did not dry until over 22 hours after guy left.
Friendly technicians!!
Cody was very professional and did a wonderful job. Our home looks great!
Our service technician was timely, professional and informative throughout the process. I would highly recommend this company
Guy who came for cleaning was very good and did great job!!
Prompt arrival, explained services to be provided, polite, wore booties indoors and cleaned up after hjmself.
Timely and did a great job cleaning the carpets in my whole house.