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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service! Our technician was very nice and did a wonderful and thorough job on our carpets. Prices are super affordable. Will be a regular customer!
Could have done a better job on main level floor .
Our technician, Thomas, was amazing from our very first phone call. He phoned to let us know when he would be arriving and was here in time. He took great care with our home and belongings. Thomas was very courteous the entire time and explained the process and assessed our needs appropriately. The sofa sectional he cleaned looks amazing and the hallway carpet he cleaned with many pet stains looks brand new! I highly recommend Zerorez. Their product and service team are very effective and professional. Will defiantly use Zerorez again.
Great service great product. Efficient
I is impossible to respond with an accurate response as our rugs were taken out for cleaning. We will not be able to respond to the request until we see how our rugs look when they return. As far as the representative that came to pick the rugs up, he was courteous and answered our questions to the best of his knowledge.
The only thing I would suggest is: since your company is in the clean carpet/rugs business, it would be appreciated if the employees visiting homes wore shoe booties and not track in on customers flooring. Also, during our current virus situation; a mask would be appropriate too.
The technician was definitely a hard worker, but I have residue in some areas where I walk. My carpets feel crunchy.
My rugs looked great after the cleaning. Tha technician,Thomas, was professional and explained what he was going to do. He showed me pictures of before and after.
A superb job every time I book! It’s important to me that Zerorez doesn’t leave behind anything in my carpet that might be harmful for my toddler. I appreciate the thorough walk-thru before and after each cleaning and how informative they are when showing me what their products do. It’s a perfect clean each and every time and I’ll definitely continue using them since they are the best!
The man who came to clean our carpets was very polite, friendly, respectful and did a wonderful and thorough job cleaning our carpets, rugs and sofa. He is a great representative for your company. I also like the clean and nonchemical feel and smell after the cleaning.
GREAT customer service from Cody!
No residue
Zerorez is the best! I have used other companies in the past to clean my carpets and their results do not compare to the excellent job of Zerorez! I like that the carpets do not feel "crunchy" after they are cleaned and of course I like how well the stains are removed and how great the carpets look! Tavin was SO professional and careful and informative. Zerorez is fortunate to have an employee like Tavin.
Our technician, Thomas, was very prompt to our home. He explained how he would be cleaning our carpets, and did an overview with us after he finished. We would highly recomment Zerorez.
The same technician has been to my house twice now and is always friendly and professional. The carpet always looks like new and the no residue process seals the deal.
I like the pre treat, clean process and that the tech uses corner guards.
Good service, personable employees and clean carpets
Does great job on removing my pet stains and I don’t worry that the products may harm my animals.
Communication
The technician was very friendly and very informative as this was my first time using Zerorez.
The technician Cody was awesome - very knowledgeable and informative. Just disappointed stains could not come out of carpet but was satisfied with how the rest of the areas were cleaned. ai would recommend zero-rez for sure with caveat not anticipate stain removal. Thank you!
The technician was very thorough, polite and competent. He worked diligently. His work was excellent. I appreciated his mask and shoe coverings too.
The results were above expectations
Pet treatment
While cleaning the stairs, the ZeroRez member, who was very friendly, chipped quite a bit of paint off of our newly painted stair base boards.
Great results. Great service!
Ryan was great! He was very informative about the service he was providing and shared information on how to keep my carpet looking new. He applied the protectant and encouraged me to most likely get it put on every time I have my carpets cleaned.
I found it odd that after I had my carpets cleaned, there were still 4 spots that showed no difference. I brought it to the attention of the technician and he said he really worked on them to no avail. After 24 hours, I used resolve and they disappeared! Hmmm!
I have tried steaming my carpets myself and other companies and could never get them clean enough. My dog has accidents and the smell never seems to leave. Zerorez got the smell out and my carpets and they also look amazing. It was well worth the money.
I liked the service technician, he was very efficient, friendly, was good with my dog, everything was done to my satisfaction.
Cody was amazing! He came in explained everything and even gave us some tips moving forward. Fast, friendly and efficient!