What our clients think of us!

I am so thankful for the care that is given to my dad. He can be a horrible person to deal with and everyone does it with a smile. I love the updates I am given and that everyone calls me with any questions or concerns.

The great service and friendly friendliness of the staff.

The people are very nice.

My parents are thrilled with the service. I thought they might not like having someone new in their midst but they are enjoying the company of someone new!

Jessie was fantastic with my grandparents. Kind, calling and compassionate. We could tell that she really enjoys what she does and genuinely cares. We are extremely pleased with her.

John was AMAZING!!

So friendly, genuine and compassionate. Extremely patient. Truly cared about my safety and wanted to make me as comfortable as possible post surgery. Tried his best to set me and my mother up with solutions to help me with my mobility.

I hope to see John again! I can’t imagine my first day post surgery with anyone but John.

Thanks,

First name removed

With NND, it is possible for the elderly to stay in their homes, which many of them want to do

Friendly
Polite
Informative
Helpfull

We have appreciated the service and the care aid has been good with my husband. She is very good with household assists (making my husband's favourite cookies with him, doing lunch, going for walks, doing laundry and dishes.
unfortunately, she doesn't enjoy reading with him or playing cards which would be good stimulation for him.
I am grateful to have the 4 hours away for some respite every 2 weeks.

Minimum 3 hours bookings

Ability to change appts. And Laurel’s help.

Efficient
Friendly
Knowledgeable

Dependability
Pleasant attitude
Competent
Job well done

You are absolutely efficient in every way.

Excellent service and management

Cheerfullness and good food!

All are very nice & do an excellent job. There are few things of the personal care that they are unable to do
due to some restrictions.

My sister is very happy with her helper.

contracted out by VCH and no communication with VCH when NND could not find a worker for certain times. Also, had challenges with some care aides - one would do an assessment at beginning of shift with doing a BP/HR, etc and she was a care aide. Another worker would be asking to leave earlier than scheduled so would not miss the bus.

I would give you a 10 if you were a little more affordable. Otherwise, you were great.

The care from all the LPN’s that I had was prompt, very professional, capable, caring, and all were very pleasant women.
I felt confident that I was being properly cared for....

My “nurse next door” has been unbelievably kind and helpful with everything I’ve asked her to do. Meal prep and assistance with washing my hair are two things I really count on her for. But she always finds other helpful things to do... like putting the garbage out, doing laundry, and helping me with puzzles.

Exactly what our elderly mom needed after her emergency surgery. We are very thankful!

Because of the wonderful care Nurse Bri Bolen gives First name removed my husband, she has a wonderful way that puts him at ease, he has dementia, Bri makes him feel comfortable

Josie is very professional at her job and is very thoughtful. I welcome her in my home anytime

We are gaining confidence in your staff support... still needs some improvement. Thanks

Expensive.

The worker I have is wonderful.

Because you only supply minimal basic personal care when many seniors need much more, such as meals made, help with washing clothes, making beds etc. Also, a different person is usually sent out daily with half of their allotted time (after traveling time deduction) to bringing them up to speed on what needs doing, so after that, they get little done. Private care seems to be less expensive, more consistent, and more reliable. With consistency, the senior develops a bond and has some companionship, as they are alone the majority of the time. Your system needs to be revamped to meet the wide needs of seniors

For now, consistent delivery of service; however there seems to be no back up available for vacation, sickness and facsimile.