- Phone: 604.228.4357
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based on 2080 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service from the person who answers the phone at NND to the person who interviewed our family & then chose the care aides. The care aides have been super! You are the BEST! Thank you & thank you from my whole family!
Easier process to schedule staff - perhaps a calendar system that clients filled in to avoid confusion in am/pm schedules. This used to take a lot of time going back and forth to ensure we were on the same page with your booking staff. We still had mix-ups; that was frustrating.
Being able to pay through internet banking would have eased the process as well.
No business is perfect, but, on balance, NND does a decent job.
(1) NND's policy for charging for cancelled appointments makes sense. However you should clearly communicate that policy to the client when a cancellation is made (we paid invoices that were largely for cancelled appointments).
(2) Last time we retained NND we did so in order to provide vacation coverage for our full time caregiver. Ultimately NND found a person that was satisfactory on a temporary basis, but the process could have been better. In particular, I was very clear about the importance of having the opportunity to interview prospective candidates well in advance of the start date. I am convinced that, while NND had agreed to this, had I not pushed it never would have happened. Proactive communication would have been helpful.
They look after CLT very well concerned about her and for her. That was a huge relief for her.
Loved the service we provided for her father
She thought we were capable of more.
CG Arianne is really good"
YaChe was fantastic
He is happy with service but next time call daughter because she handling everything for him.
Very, very accommodating to client/patient/family requirements. Amazed how management & staff would "bend-over-backwards" to help, especially in time of crisis when family members may need someone with level headed thinking, and never patronizing if giving advice. Callbacks and questions answered in a timely manner. Felt everyone was genuinely concerned for you and/or your loved one...never felt like you are "just a number". I have absolutely no hesitation recommending NND to relatives and friends....in fact, I already have.