What our clients think of us!

I think your service is very good and almost all of your staff are amazing. The reason for an 8 is that some of your staff seem to have not been screened too well. Also a 9 or a 10 is perfect and nothing is perfect.

I am really grateful that you guys exist.

The nurse is very helpful, efficient, friendly, and helps me with the Baxter supplies.

My “nurse next door” is incredibly helpful, reliable, capable, and kind. She helps with food prep, showering, doing laundry, and changing sheets on the bed. She’ll do whatever needs to be done, quickly and efficiently, and she is very good company.

The staff is always cheerful and very helpful. They take time to make sure you are doing ok and are setup properly.

My sister’s helper.

Very friendly and thoughtful

I get professional advise every time I ask them a guestipm regarding my wife's health.

Hope one nurse works from Monday to Friday for me .

Cost and communication.

The CM, Laurel's prompt, efficient and caring support, communication and scheduling is always exemplary.........as are the schedulers!

AND, the main reason I would recommend NND services is the professional, competent and personalized care the caregivers provide; truly EVERY SINGLE person I have had provide care has been yes, again, exemplary; so grateful to you all!
Jacquie

The caregivers are top-notch. We needed very prompt start-up of service and that was provided. My mom absolutely thrived under their care...even though she was going tough a difficult time. Thank you!

Time management.

Willingness to do all that is asked.

Approachable.

Caring.

The number of changes in ownership is very unsettling. A promised phonecall hasn't happened. Care aides have not changed fortunately. Management doesn't seem to care the same as their staff

everyone seems very compassionate

The people are very nice and thoughtful.

Helpful and kind staff

She’s on time and friendly

Our dear girl Verna Constantino is excellent and most informative on setting up my husbands cycler. She is very careful & constantly checks my husband for swelling etc.

It has been one less stress level having these excellent trained gals give care!

Jen Young who is on leave at present was also excellent.

Both of these gals would be excellent at training employees on the cycler & all that goes with care of patient.

Some are not as well trained as Verna and Jenn.

It is so important to have confidence and trust in who is giving client care.

Thank You

Great service. Nice staff.

Good - arrived on time to pick me up at VGH and found me in the hospital despite somewhat imprecise directions. Drove me home safely. Personable and friendly.

Poor - stood and walked at less than 2 m from me. In the car, I had to sit in the front seat, again too close for my Covid-era comfort.

Price - price is very high for the requirements, but I do understand the need for a 3-hour minimum for your operation to survive and attract employees.

Great people, great service, very responsive. Thank you!

Josie

The caregiver!

Friendly caring, care givers.

since last evaluation she is much improved and motivated. Try to introduce puzzles.

Lack of adequate depth of service in the North Okanagan.

My “nurse next door” has been incredibly helpful. She’s always very willing and able to help with anything I might have trouble doing on my own.... doing laundry, changing sheets on the bed, assisting with showers, preparing my dinner, and doing dishes.

Great flexibility, energetic staff, current nurse very young which has both advantages and experience issues. Rates getting high.

They are very competent and I have complete confidence in the cyclic setup when I connect my wife to the machine

All the nurses are very friendly, kind and helpful.