Customer Testimonials
Very reliable. Always been there when I needed service on boiler. Very helpful and polite staff when I have called with a question or info.
I am a retired electric utility executive so I know quite a bit about how utilities operate. I have to compliment CMP on it outage management system. Up in Rome, we have been fortunate in terms of service reliability overall. The outages that have occurred have been few and understandable with the vagaries of Maine weather. But, what I am particularly pleased about is the amount of information that you automatically provide during the restoration effort and afterwards. It lets the customer know that you are addressing the situation and more importantly, that you are aware that he or she, in particular, is out of service and approximately when it might be restored. Keep up the good work!
Automatic delivery, prompt response to calls for emergency, service contract including service calls & annual cleaning, fair/equitable pricing, budget plan.
Quick to respond to any issues we have had.
Responsive, communicate clear and I get to speak to a person and they also speak English. Keep up the good work.
good service
Your employees
The staff have been helpful from discussing new service to siting the appropriate sized tank to coordinating trenching underground service piping. Just need a first fill next. Great service!
Your staff are very responsive to phone calls and concerns.
I like the convenience of the budget plan and the automatic delivery programs.
Friendly, prompt, and competent
responsive customer service.
You come when you say you will and do what you say you are going to do.
We had to place a service call as we had no heat in our building. Downeast arrived in just a few hours. Discovered the issue, placed an order for necessary parts and had us back up and running within days. Downeast is very responsive and the service technician we dealt with was very friendly and knowledgeable. Thank you!
Very understanding & responsive Customer Service Dept! Very competent Sales person (shout out to Jon Gilman in the Hallowell, Maine office!) And very friendly & knowledgeable Installation person who set up our propane tanks (can’t recall his name) & very friendly & knowledgeable Delivery person (Leo is GREAT!!). We are a new customer with DownEast Energy & so far we are off to a great start!! :)
Always great service. We've spoken with the Local dispatcher as well as the service men and they have always been knowledgeable and responsive.
Your environmental goals, customer service, employee ownership.
I like that there is a local office nearby to where I live. I found customer service to be very helpful.
Very helpful staff, problems always resolved, and questions always answered.
I love the service, and the quick response I get from Downeast.
The automatic delivery really takes the headache out of knowing when to order a delivery and stops the possibility of running out!
People are very nice.
You always refill my tanks automatically, keeping me from making the walk around the house which is very difficult for me with my medical conditions.
One call does it all. Also like the on line payment option and auto delivery.
Downeast Energy has always made the process of services incredibly easy. I've been pleased with response and work done in my home when issues have come up.
Friendly service
Fast del.
You are timely, efficient and helpful
Very experienced technician arrived on time to do my yearly furnace cleaning. Very appreciative.
I like the budget plan so I always know what to budget. And we appreciate your friendly staff, from office to delivery folks to furnace maintenance. I don't like that several years ago, we were sold a larger-than-needed propane heater for our shop, nor the placement of the propane tank for same.