Customer Testimonials
Consistant, prompt service, friendly staff.
I appreciate the excellent customer service from office staff as well as drivers. its always a Can Do approach to any question or problem.
Thank you!
The consistency of service and the friendliness, competency / capability of your regular drivers.
We love the immediate response we get when we have concerns or issues. We feel we also get the best price available for our propane, which we have on budget and is delivered automatically allowing us to never run out
Very quick to attend to the fuel that had run out and to reset the tanks, thank you
Reliable
Customer service representatives are extremely helpful with their customers.
Reliable, pleasant personnel, and most important QUICK to respond to emergencies.
At the moment, pretty good services! Not so much when you ere turning over to superior! Thank you for the current service!
You folks are great on knowing the status of the amount of propane in my tank at all times. Also I hope that the most recent bill reflects that I have a military discount. If not, please have someone contact me.
Polite and no delay
The propane works.
Service seems pretty easy to get and no hassle.
You always keep my tanks full
Your service is efficient and reliable.
I appreciate the Auto Payment plan.
It is very helpful for us.
I like the tech went over my tank with me, showing me how to turn it off, what it smells like, that the gauge is for percent, and I like how they went over my rinnai as well.
Then I liked how for my first fill, it was 3.29 and then when I got my first fill and they wrote 3.99 on the receipt, so I called stated what I was quoted and the lady adjusted to the price that was originally promised. So far so good!
Very professional and signing up for everything to pay the bill is all good to go and user friendly!
On time delivery at competitive prices for propane.
Customer service was very helpful.
Always there when needed
I like the fact that Downeast is dependable I have been using them for a very long time
Everyone from the office to the installer have been pleasant and professional. Keep up the great work.
Deliveries are handled perfectly. The price is high for seniors who are required to cut expenses. That would be a deal changer if another co. has better pricing.
The fact that you provide a prompt and timely service in a professional manner
I’ve been with Downeast Energy for over 30 years and can’t remember having any issues with them. Other than their prices are a bit higher than most places, they are reliable and provide quick service. Their service reps and receptionists are very pleasant to deal with.
Meets my needs
everything
Never had an issue. Easy to order and pay.
Easy to work with and professional
I trust Downeast to be reliable and responsive to provide the service I need--even when it's an emergency at late-night hours! And I trust their technicians to be honest when they tell me what the problem is and what I need to change in order to solve it.
Past experiences with your service department have been positive and timely. I'm curious if that will continue to be the case with the change in ownership.
Propane delivery was very prompt and the delivery person was very personable, friendly and helpful.