Customer Testimonials
Responsive, communicate clear and I get to speak to a person and they also speak English. Keep up the good work.
good service
Your employees
The staff have been helpful from discussing new service to siting the appropriate sized tank to coordinating trenching underground service piping. Just need a first fill next. Great service!
Your staff are very responsive to phone calls and concerns.
I like the convenience of the budget plan and the automatic delivery programs.
Friendly, prompt, and competent
responsive customer service.
You come when you say you will and do what you say you are going to do.
We had to place a service call as we had no heat in our building. Downeast arrived in just a few hours. Discovered the issue, placed an order for necessary parts and had us back up and running within days. Downeast is very responsive and the service technician we dealt with was very friendly and knowledgeable. Thank you!
Very understanding & responsive Customer Service Dept! Very competent Sales person (shout out to Jon Gilman in the Hallowell, Maine office!) And very friendly & knowledgeable Installation person who set up our propane tanks (can’t recall his name) & very friendly & knowledgeable Delivery person (Leo is GREAT!!). We are a new customer with DownEast Energy & so far we are off to a great start!! :)
Always great service. We've spoken with the Local dispatcher as well as the service men and they have always been knowledgeable and responsive.
Your environmental goals, customer service, employee ownership.
I like that there is a local office nearby to where I live. I found customer service to be very helpful.
Very helpful staff, problems always resolved, and questions always answered.
I love the service, and the quick response I get from Downeast.
The automatic delivery really takes the headache out of knowing when to order a delivery and stops the possibility of running out!
People are very nice.
You always refill my tanks automatically, keeping me from making the walk around the house which is very difficult for me with my medical conditions.
One call does it all. Also like the on line payment option and auto delivery.
Downeast Energy has always made the process of services incredibly easy. I've been pleased with response and work done in my home when issues have come up.
Friendly service
Fast del.
You are timely, efficient and helpful
Very experienced technician arrived on time to do my yearly furnace cleaning. Very appreciative.
They never miss a fillup
Great customer service!
Service is great. I always get my oil delivered in a timely manner
Fast, easy, professional and personable.
Quick to respond to any issues we have had.