Customer Testimonials

Great service. I came in knowing just enough to make a bad decision and felt like I left with the right decision for the moment. But not pushed into something that won’t work in the long run.

Great top of the line selection and friendly service. I’m a complete beginner and Tim helped me picked out accessories and was very detailed. I feel more confident with getting the basics down. Thank you!

Good service!

Friendly staff

Good communication. Trustworthy employees.

Trek AH is an excellently run Bike shop! Efren and his team are very knowledgeable and make the process fun! They never forgot that cycling is a great hobby and they make it FUN!

Great communicative service staff, committed to my satisfaction with repairs and servicing. They also helped coordinate purchasing proprietary parts for the bike I brought in for repair which made things very easy. It was repaired promptly. I brought it back several times the day I picked it up due to small adjustments that needed to be made and they were always gracious and helpful in finding solutions and making things right. 10/10.

The whole staff, particularly Mario, were incredibly kind, courteous and knowledgeable. I’m very impressed by Trek’s warranty on their products. The FX 3 is a beast!!!!!

Everyone in that store is very knowledgeable. I know that Trek is a very good brand, but I think it it would be nice to see some other products in that store. People have really cut back and a nice affordable brand that would cater to a broughder range of people. May be even become dealer for an electric bike that are very popular right now.

Scott

I believe Jim helped me super knowledgeable and professional. He even called me after I left to let me know I forgot the phone holder I wanted. Superb service!

Great customer service and thorough explanation of things to help me understand my needs.

Friendly, efficient, timely service done, and knowledgeable

Good products and friendly and knowledgeable staffs.

The crew in the store was very friendly and helpful, plus the store was very clean and well arranged.

I popped in to have y'all look at an issue with my tire. The team addressed it quickly and even did a few extra repairs while I was waiting. They were great.

The Alamo Height Trek store is and has always been the friendliest and most inviting location.
Their staff is attentive, knowledgeable, and very courteous. They always go out of their way to help me find what I wanted and what i may need for any occasion.
Tim has helped me more than a few times and is always super helpful. If ever I need anything, I know I can count on him to be honest and to point me in the right direction.

Great team all around and super helpful! We've bought all of our bikes there and they take care of us anytime we have an issue whether its a chain coming off or just filling up our tires.

Friendliness, attention to detail, and professionalism seem to be hallmarks of the shop and its highly trained technicians! We thoroughly enjoyed having our Dutch style cargo bike put together there and delivered to our home! What a great job they did! We could not have asked for a better experience! Do not hesitate to check out this shop and avail yourselves of their expertise!

Liz from Spokane
(visiting grandkids here in San Antonio!)

Efran explained the various workings of the bicycle I purchased. He was gracious and thoughtful and I appreciate that.

The store is immaculate and has a good variety of accessories that one might need. I would highly recommend this establishment fir your cycle needs.

I was helped right aways and they normally have everthing i need for my bikes.

Good Atención and very kind

first class services

I walked and was immediately greeted by an employee. He answered my questions and able to provide the merchandise I needed. Overall great customer service.

SALEPERSON KNOWLEDGEABLE

Efren always works with me especially when I live 150 miles away, he’s been a great Manager since I bought my TREK bike in 2021 wen he was in Culebra store.

Great service, great people working there.

High quality products, excellent warranties, very knowledgeable sales staff

We had an amazing experience with the staff!
We were super happy doing business with the store Ian and Efren took the time to explain all the equipment and services and they listened well.

The store was very well set up was entirely impressed.

Jerry and Cyndy!

Helpful service, the kids trade-up program is great.

Helpful staff,