Customer Testimonials

Track Alamo Heights is always there when you need them and I got a replacement part in lickety split time

Solid bikes, but customer service has been above n beyond at the 3 locations i have been to recently.

Trek is one of the top bicycle manufacturers in the world! They do an excellent job from manufacturing to the selection of components for all of their bikes!
Trek Bicycles of Alamo Heights has an excellent selection of bikes, and the technicians are very knowledgeable and willing to help customers on all facets of service and repair. Mario helped me with my selection of E BIKES, and was very understanding with my condition. of leukemia, which is why I’m purchasing an e-bike.

Good product Fair prices But always great people.

Tim and Ezekiel were incredibly helpful and kind.

Great high quality parts (except for the stock hand grips).

Convenient, friendly, local. Has helped me with previous bicycles.

Customer service is exceptional

Support for the bikes is excellent.

Great Customer service, very friendly and knowledgeable staff. I was greeted immediately, and my bike issue was resolved and fixed very quickly with a smile!!

I love the staff there! Efrain is wonderful, Ian and Mario are super techs always so friendly and ready to help! A few others I don’t know by name are also so friendly, kind and knowledgeable! They never hesitate to help me with my Orbie (bike name) Great store!

Nothing but great customer service here! I drove two hours from Corpus to get a bike that was in stock at a few stores in the area but randomly chose the Alamo Heights location and I’m glad that I did. Efren spent a lot of time with me helping me decide on pedals and other accessories I would need while riding. They made sure the bike was adjusted well and had me try out the bike so that if was a perfect fit and adjusted for me. When it came time to pay they even gave me some discounts which I’ll never be mad at. Great experience to what I thought would be just getting the bike and swiping my card. I thought I’d be in and out in 30 minutes max, but nope. They made sure everything was perfect before they let me go. I’m glad that I just so happened to pick this location. I’ll defiantly be back next time I’m in the are.

Great service nice staff.

Service was quick and personnel were friendly. TREK staff is wonderful!

The employee at store were very helpful on phone and at store. Very polite and ready to service our bikes. I my self and family were very happy with services.

Very knowledgeable, customer service excellent, and staff are super friendly and helpful

Employees were available for help. Good selection for all skill levels.

Ephren, one of the Alamo Heights Trek Store Leaders, is a top notch guy. He is super helpful, very knowledgeable, and one of the main reasons me and my family frequent this Trek location.

All Bike World/Trek team members have been very helpful and knowledgeable; Tim in particular has assisted me on numerous occasions.

Customer service was great!

I’m from the Dallas area and was in San Antonio riding my bicycle and noticed that my kickstand was loose and needed tightening. I asked one of the guys if they could take care of it for me and they took care of it immediately. I was very impressed with this guy and I will let everyone know what an excellent bicycle shop you have. Thank you for the awesome service!!!!
Rick Howle
Rowlett,Texas

Customer service was on point.

Enjoyed visiting with Efre Rodriguez the store manager. He was extremely helpful and friendly. He spent time educating me on the bikes and addressed all my questions.

The staff at the Trek store on Broadway in San Antonio are skilled and eager to meet customer needs. I was a customer at Bike World for 25 years and the employees at the shop carry on the tradition of excellent service to the community. I am particularly impressed how Efren Rodriguez makes a personal effort to know and serve his customers.

The shop really stood behind their product when I had problems with the bike I purchased there. Went above and beyond to fix the problem.

Everyone at TREK was SO nice! They care so much about their customers, and everyone that works there is very passionate about cycling and education around cycling. I felt very safe and comfortable, and will absolutely recommend TREK to friends and family!

they are the BEST!!!!!

Service personnel absolutely knowledgeable, friendly, and willing to meet the needs of their customers.

Efren and his team did a phenomenal job!

Tim spent so much time with me making sure I was correctly fitted to my new bicycle. He made sure I knew cycling basics for my safety since I am new to the sport. He has a lot of patience!