Customer Testimonials

I like their quality and price, always helpful and knowledgeable staff.

The guys were able to assist me right away. He explained everything he was doing & answered all my many questions. He adjusted the seat & handle bars several times to make sure I was comfortable. I m sure I had lots of simple questions but he was very patient & kind. There was no hard sell on products. I ll be bringing my bike back when I need service! Thank you

The knowledge that the crew have

Tim Tilton spent time with me setting up the bike, answering my questions, and giving me instruction on position and cadence. Much appreciated good start.

Unmatched customer service! Efrun took great care of me.

Customer service was very, very nice and answered all the questions with positive answers. Thank you.

Good selection and great staff

Ian and everyone on Broadway are always excellent!!!!
But I miss Jessica the most!!!!!!!!!

I love coming to Trek Alamo Heights! The team here is consistently friendly, helpful, and incredibly knowledgeable. One of the biggest perks for me is their quick turnaround time; I never have to wait long to get back on the trails.

Most recently, I brought my mountain bike in because the shifting was off. They diagnosed the issue immediately and had it fixed quickly and affordably. If you need reliable service and a great atmosphere, this is the place to go!

I like the personal attention , the time that is given to question , the knowledge that I bought a quality product and if there is any problem the employees will do anything (almost )to solve any issues

Very helpful service and sales people.

Caring. Highest professionalism. Best quality in the market. Excellent value.
And, the nicest people! Like Ezekiel and Efren!!
Well done Trek!

Super friendly and helpful staff. Clean and organized shop in a nice location. I came in to pick up $32 item I’d ordered through Trek’s online store which is obviously small potatoes and despite full knowledge that was all I was there for they still treated me great.

Fantastic customer service.

The patience and knowledge of the staff. Thank you Mario for your assistance.

At first, I was hesitant in going to Trek in Alamo Heights, thinking that because its located in '09, prices for service were going to be unreasonably higher than bike shops located elsewhere. I was wrong. Not only was the issue with my bike quickly resolved, cost was super fair and the team is very friendly, knowledgeable and extend great customer service! Thank you Ian for greeting me with a friendly smile and listening to my needs! Efren, keep up the outstanding job with your team! Great experience- felt well taken care of!

The staff was friendly, knowledgeable, fast, and efficient

Everyone involved in my purchase and fit of my new bike…from the mechanics to Tim, my fitter, and everyone in between were exceptional!! Loved, loved, loved my experience. Best bike shop ever!!!

the staff

The service is the best. Polite, friendly and professional

Extremely knowledgeable about all Trek products. Even fitted me for a new pair of Bontrager shoes!

Very durable products!

Knowledgeable, helpful, friendly staff and great selection.

Personal, friendly and professional service!! I enjoy every visit and strongly recommend Trek Alamo Heights to all my friends!!

The recommended service was preformed well and in a timely manner.

Great friendly and efficient service

Service Techs are very knowledgeable and helpful. Zeke is always very helpful.

Trek Bicycle Alamo heights is the Best!

I knew I wanted a Trek or Specialized bike. We stayed at Trek because the service was excellent! We had undivided attention of the staff member who gave us his opinion without pressuring us.

Excellent service. Staff is very patient and thorough