Customer Testimonials

Good shoes, good fit, good price, delivered on time. ALL GOOD.

Easy to navigate and wide variety of products.

Vic at North Country Cycle went above and beyond my expectations. He was extremely approachable and knowledgeable about everything Trek bike. He provided excellent education about the new products that are now available in the Trek and bike industry. He made sure that I was satisfied with everything on my new bike. I was blown away. What a great experience.

Very easy to order what you need.

Everything was as promised. No unpleasant surprises. Delivery was fast and on time.

Great experience!

I didn’t have to take a trip to the bike shop, have them not understand what I’m looking for, then ultimately not have the part in stock but tell me they can order it for full price and it will take 4 weeks.

good products, good people

My trek rail 9.7 is the best quality bike I’ve owned. And I’ve owned several brands .

Good prices on great bikes and shipping to our fantastic local trek store for professional assembly, fitting, and intro to bike features.

I've been Trek on and off through out my riding career of over 30 years. I've raced and ridden for fun exclusively on Trek's - Road, Cross, Gravel, and MTB for the last 7 years. I love the products...innovative, durable, high performing, and fun to ride. I especially enjoy the customer service at both the Boulder and Loveland Colorado stores I have relationships with. Great product and great service. As a bonus, I've also been a couple Trek Travel tours and highly recommend these trips...incredible experiences and the local shops (Girona, Spain to name one), have the same great service as the ones in my home town.

Quality merchandise

The site has the items, styles, colors that I need for my biking experience.

I had a very easy experience with Trek bikes will definitely do business with them in the future I'm a customer for life.

Between me and my wife we own 5 trek bikes and we’ve loved every single one for the different riding experiences we’ve had on each one.

straight forward shopping process, prompt delivery, good packaging

Love TREK and the approved accessories!

Easy to order. Fast service.

The ease of purchase on the website and the absolute great service from the team at Vancouver Cyclery. Will phoned when the bike arrived and let me know he could have it ready the next day. I was traveling so wouldn’t be able to pick up for a couple days. When I arrived… she looked perfect!!! And deciding not to try and squeeze her into my wagon…Will was able to accommodate a delivery. So appreciative!!!

And yes, ‘she’ has a name and it’s Lucy. And Lucy ride beautifully. :)

I stated my boys off with precalibur 12s then 16s, I loved that they were made for the dirt with knobby tires and how easy it was to take the training wheels off & put them back on. Now at ages 5 & 6 they both have Roscoe 20 inch and are starting to mountain bike with me. The lineup seems to have been designed ti to get me to this point where they are confident riding on and off road quickly. They are learning to use gears when they need to and I expect for them to have their current t bikes for several years.

Excellent products and customer service!

Clean website, easy to compare options, and once selected, payment was easy and sipping was quick. The bike lights I ordered attach easily to my bike and absolutely help me stand out in traffic. Happy to make this upgrade!

Good parts inventory

Fast and free shipping of quality clothing.

Good sale price on a product i wanted

My products arrived quickly and were all of very high quality and they were on a great sale!

Excellent!!! Highly recommend.
Tried apparel from amazon and will never do that mistake again. Trek is the awesome.

Consistency among shops across the continent. Great service, kindness. (EG, I've received several unexpected gifts). Shipping service (boxing and reassembly for my e-bike)

Very fast delivery and easy pick up at the store

They take care of me like family