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Customer Testimonials
The trekbikes website is awesome, very easy to use to find what you're looking for and it's has a lot of valuable information on all their products. It was easy to find the mountain bike tires I needed. The check out process was also an easy process to follow to purchase my mountain bike tires. Once ordered my mountain bike tires arrived in 2 days.
Awesome experience!!!
Ease of purchasing a diverse array of items
Customer service is excellent!
Why I think Trek Bikes are awesome.
In the last five months, my family and I purchased three Trek bikes, and honestly, they're fantastic.
Why I Love Trek Bikes:
Andrew Hammond and the entire Sacramento Trek Store workers are amazing: Andrew helped us out at the store. Super knowledgeable and friendly, he really knew what we needed.
Quality bikes: Each bike we got is top-notch. Super comfy, durable, and just a joy to ride.
Just feels right: The whole experience, from walking into the store to competing during the weekends has been great.
Bottom Line:
I totally recommend Trek Bikes. Great bikes, awesome service, can't go wrong with them.
Cheers,
Ability to have trek items sent to local trek dealer to avoid shipping charges.
Find parts specific to my bike and order them online.
It was a great experience, time was good and easy
Easy to navigate the purchasing experience. My items arrived in a timely manner. I’d have to say for clothing the large box was unnecessary.
Having worked in a bike shop for years, one of my least favorite requests was for "touch up paint." Usually it wasn't available, and if it was, the paint rarely was viable for use or worse, was a terrible product to use. No one was happy. I had this in mind when I ordered some touch up paint for a Trek 1120 I bought as a shop demo. The paint was easily identified on the TREK website by year, model, and color. It was shipped to my LBS for $13 in less than a week. I picked it up and not only was the paint stored well, it was in an easy to use container with an appropriate brush...and was a perfect match. Completely exceeded my highest expectations.
Wonderful, knowledgeable staff that are super helpful. Great selection of bikes.
Since i started biking no other brand that i buy ,now im ebike riders one for me and for my wife.
Parts are plentiful and somewhat easy to get. Trek stores are very helpful. Trek road bikes are competitive among its attributes such as weight and handling.
I like how I was able to determine the width of the rim tape I need when going tubelss from the web site and also chat.
Well laid out website. Good info about products.
Easy order experience, had the parts needed for my bike
My Trek is so much fun to ride
A human voice and immediate response. I didn't have to spend 30 minutes on hold nor have to spend 20 minutes with an automated voice before being transferred to human.
Quality products and great service both online and in shops.
I can order exactly what, when I want! It’s fast and easy!
Free, fast shipping!
Everything about my experience with Trek was excellent. Fast shipping, excellent delivery service and perfectly crafted bike!
Easy to order and with a very quick delivery of the part I needed.
Got what I needed with no issues!
Easy pay,navigation of web site. All my bikes happen to be Treks and a lot of my equipment is also. I have come to trust the name and quality of Treks products.
Good quality apparel
Expeditious shipping!
Fast and courteous customer service
TREK has a lot of bicycle options to fit multiple budget ranges. TREK uses good components on lower priced bicycles and they stand behind their product's, no matter the price range. TREK has a large network of dealers nationwide which makes it easy to find a local shop when traveling should a breakdown occur. My local TREK dealer was very patient with me when trying to decide what new TREK model I should purchase. I probably test rode over 15 different bikes and thier expert advice helped me in making my final decisions. What other company has a CEO that actually reads and responds directly to customer emails. TREK is truly the best bicycle builder out there thier warrenty is second to none on thier bikes and accessories.
Fitness + help
Having stock on the part item and providing an easy purchase was a plus. I somehow never received a message of delivery at the shop. Called the shop and the part had arrived. Pickup was easy.