based on 1930 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the community, it's like another family.
Clean friendly modern facility with plenty of classes and great water fitness classes.
Send out emails when clases are cancelled.
Clean locker rooms more often.
Hire substitutes when you know instructors will be absent.
Positives:
Staff, re: lifeguards Logan and Daniel are personable, helpful, caring! Denise at front desk is always friendly.
More classes in the later PM, lower membership fees. Otherwise, great, especially personnel!
Very friendly and supportive staff in Trumbull. Equipment in good shape too.
Your website to register for classes is the worst website I have ever seen!
It is impossible to navigate.
I have talked to many other members who feel the same way.
New equipment phased in over time … even may be some gyms retiring equipment that could be used (and newer vs some of existing).
Sweat towels for use in gym area.
So far I like the facility. The pool is great. My family goes at least 2-3x a week to the pool. They have a lot of classes. And the gym is bright and on the top floor.
Environment is soo clean, instructors great, other members enthusiastic
Friendly people, clean facility
More classes for elderly
Everything. Equipment is good. Staff is great. Never too crowded. Quiet. Classes are great
More dance type classes to reduce the massive dangerous numbers of people in each class. More & later classes offered on weekends — particularly Saturday—especially in winter when people have less outdoor choices.
We will be losing our free senior membership with United Healthcare no longer good option & moving to Aetna, which you don’t accept, so the Y needs to make it worthwhile for us to start paying for membership.
Work with insurance to get cost of membership reduced!
Clean & not crowded with indoor pool if needed. I enjoy taking the Gentle Flow Yoga class & using stair master & free weights.
Be nice to your members. I go to the Y more than 20 times a month; my family has been members for coming up on 10 years. No one goes out of their way to say hello or to be friendly. My family does not feel welcome there.
Better communication . Showed up for classes that were cancelled . Most of the weights dingy looking . Weights were donated looked rusty . The instructors are nice , and like some of the classes.
equipment for classes needs improvement, not enough weights or bands, mats are old
need more variety of workout classes and more classes in the evening
when instructors are away need better subs
need better air circulation/cooling in trx an basement fitness room, and better lighting in basement and a fresh coat of paint wouldn't hurt either!
I love the variety of classes offered and also the social interaction.
We like the family membership and that our children can use it where they live. We mainly use the gym but like all options. Adding the pool membership in the summer was a great bonus!
It would be great to offer members only reserved spots on days where there are gymnastics meets for those coming to use the facilities not participating in the meet.
Good variety of classes. Staff is welcoming and helpful.
Friendly staff, clean envirnoment, many choices for different types of workouts, decent hours of operation
People and classes wonderful!
Thank you!
Lifeguards are professional and friendly
I enjoy my classes and the instructors are wonderful
I enjoy the variety of fitness classes offered. Environment is friendly.
I love the water aerobics class. It is a good exercise for arthritis and keeps you limber.
1. The variety of classes offered
2. The facility is clean and well maintained.
3. The instructors are very friendly and helpful.
4. The members are all very friendly with a family orientated.
Staff is great and facility is very clean
I love the pool classes, the staff is friendly and helpful