The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.7 out of 10 based on 7759 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 30, 2025 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

The graduation events were great !! Everyone was so helpful and seemed happy to be there to support us .

Pictures were great , I received them today .

All around 10!!

Report a concern   October 30, 2025 — Rated 10 out of 10 by H.N. The Grad Team
What do you like about our products and services?

They came fast and they a beautiful of great quality

Report a concern   October 30, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

The pictures were amazing!

Report a concern   October 30, 2025 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

The grad team showed lots of energy and was very helpful. Looks like something I'd want to be apart of one day!

Report a concern   October 30, 2025 — Rated 3 out of 10 by H.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for retouch and digital copies on a few and only received the original digital, not the retouched ones.

Report a concern   October 28, 2025 — Rated 7 out of 10 by D.P. The Grad Team
What could we do to improve?

I paid for retouching and a paper upgrade. I couldn’t tell that either was done. Otherwise good.

Report a concern   October 25, 2025 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Graduation was wonderful. Everything about it made it worth the trip.

Report a concern   October 24, 2025 — Rated 10 out of 10 by S.E. The Grad Team
What do you like about our products and services?

The process for ordering and choosing pictures was simple and user friendly!

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   October 24, 2025 — Rated 6 out of 10 by J.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I keep getting emails even though I already bought a product. It also took longer than the stated 2 weeks for my order to get here.

Report a concern   October 24, 2025 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

The price seems slightly high. But fast and efficient.

Report a concern   October 24, 2025 — Rated 9 out of 10 by R.O. The Grad Team
What do you like about our products and services?

The photos were really very clear😀

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Easy to use, and easy to order.

Report a concern   October 24, 2025 — Rated 1 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

With how expensive these photos were I expected a high quality image but instead it was blurry and awful. How terrible of you.

Report a concern   October 24, 2025 — Rated 10 out of 10 by T.E.N. The Grad Team
What do you like about our products and services?

Excellent photos!

Report a concern   October 23, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

They are all professional and professionally done.

Report a concern   October 23, 2025 — Rated 9 out of 10 by C.E. The Grad Team
What do you like about our products and services?

High quality and fast delivery

Report a concern   October 21, 2025 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

How you captured me at every picture and shared them with me!

Report a concern   October 19, 2025 — Rated 0 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive
His mother and I didn’t know the other bought the same stuff do you charged us twice

Report a concern   October 19, 2025 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Process was simple, choosing the best photo was harder since I was unable to zoom and see if eyes were open. Shipping was fast

Report a concern   October 17, 2025 — Rated 3 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were awful. Only 1 pose was able to be used. The prices were much higher than my other recent college grads pictures.

Report a concern   October 17, 2025 — Rated 7 out of 10 by E.N.S. The Grad Team
What could we do to improve?

More photo options, It was just one photo on different backdrops.

Report a concern   October 17, 2025 — Rated 0 out of 10 by C.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   October 17, 2025 — Rated 7 out of 10 by M.P. The Grad Team
What could we do to improve?

Prices are high

Report a concern   October 17, 2025 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Photos arrived promptly and of good quality.

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Easy to order and reasonable pricing.

Report a concern   October 17, 2025 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Very pleased with my photos and grateful they were able to capture the joy of the moment, even several time on video. Thanks

Report a concern   October 17, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Pictures ordered were beautifully packaged and delivered quickly.

Report a concern   October 16, 2025 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Not happy at all.

The 8*10 graduation picture is blurry and not clear.

Feeling so sad how could not have a picture of my graduation memory despite of paying huge money.

Report a concern   October 16, 2025 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Great photography


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